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1、Room to have a great start 成功的开始Food & Beverage Service Shift Leader餐饮服务主管Hotel Level:酒店等级：I -V一一五Department:部门：Food & Beverage Services 餐饮服务部门Job Band:职位等级：7Reports To:直属上级：Restaura nt Man ager, Asst. Food & Beverage Man ager,Food & Beverage Man ager, Director of Food &Beverage餐厅经理，餐饮助理经理，餐饮经理，餐饮总监
2、JOB OVERVIEW 职位概述 Supervise the service and delivery of menu items in assig ned restaura nt en suri ng a high level of quality and con siste ncy.监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。* Adhere to local regulati ons con cer ning health, safety, or other complia nee requireme nts, as well as brandsta ndards an
3、d local policies and procedures.遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。At InterContinental Hotels & Resortswe want our guests to feel special, cosmopolitan and In the Knowwhich means we n eed you to: Be charm ingby being approachable, hav ing con fide nee and show ing respect. Stay in the mome ntby un
4、 dersta nding and an ticipat ing guests n eeds, being attandvak ingown ership of gett ing things done.* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲际酒店及度假村？，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：*亲切、充满自信、体现尊重来展现富有魅力 的你。
5、理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。*见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。DUTIES AND RESPONSIBILITIES 工作职责* In the abse nce of a Man ager, con ducts shift briefi ngs to en sure hotel activities and operati onal requireme nts are known* 在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。* Endeavour to resolve all com
6、plaints during shift and logs all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。 Supervise cash han dli ng and banking procedures 监督现金的处理和存放程序。 Prepare daily banking and cash flow reports 编制每日存款和流动资金报告。 Establish and in struct staff in cash security procedures
7、制定并指导员工执行现金安全制度。* Deal with irregular payme nts处理异常的付款情况。 Supervise the maintenance of service equipme nt监督服务设备的维护保养。 Mon itor sta ndards of guest facilities and services* 监督客用设施和服务的标准。* Con trol stock and mon itor security procedures*控制存货和监督保安成序。* Assist with menu and wine list creati on* 协助菜单和酒水单的
8、设计工作。* Supervise fun cti ons* 监督各项职能。* Supervise outlet service* 监督餐厅的服务。* Works with Superior on man power pla nning and man ageme nt n eeds* 和上级领导一起进行人力规划和管理需求。* Works with Superior in the preparation and management of the Department s budget*和上级领导一起编制和管理部门预算。ACCOUNTABILIT Y责任范围Number of employees
9、 supervised-管理的员工Direct F&B Hostess / Sommelier / F&B Cashier/ F&B Atte ndant / Room Service Order Taker / Bar Atte nda nt直接：餐饮领位员，侍酒师，餐饮收银员，餐饮侍应生，客房送餐服务生，酒吧侍应生In directNA间接 无Ann ual Operat ing Profit/Payroll Budget-年度经营利润和薪金预算* N.A.Page 3 of 4第#页，共4页hiKey Metrics -主要绩效指标 Completi on of assig ned ta
10、sks完成分配给工作的情况Decisi on Making Resp on sibilities (Decisi on Rights) 决策职责(决策权) Guest Requests*客人的要求QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills -技能要求* Demon strated ability to in teract with customers, employees and third parties that reflects highly on the hotel, the brand and the Compa ny.完全代
11、表酒店，品牌和公司与顾客，员工和第三方交往的能力。* Alcohol aware ness certificati on an d/or food service permit or valid health/food han dler card as required by local gover nment age ncy.持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。* Problem solv ing and training abilities.具有解决问题和培训的能力Qualificati ons学历* Diploma in Hotel Man
12、ageme nt. Food & Beverage, or related field.*酒店管理，餐饮或相关专业的大专学历。Experie nee-经历* 2 years related experie nee or an equivale nt comb in ati on of educati on and experie nee. Supervisory experie nee preferred.* 2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.Employee Name (pr int)Employee Sign atureDate此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。员工姓名（正楷）员工签名日期
