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1、EMERGENCY PROCEDURESINTRODUCTION紧急程序引言Section A A 部分Emergency procedures have been developed to safe guard the lives of our staff and our guests.紧急程序已经被我们所有员工和客户视为最安全的生命保障.It is the duty of every member of Gloria International Hotels to be fully aware of the procedures and to ensure at all times the
2、 hotel is safe and secure.关注重视程序并确保酒店时刻处于安全及放心状态是凯莱国际酒店每一位员工的职责.It is the responsibility of the Security Department to ensure that emergency equipment is functional at all times and that fire exits are clear and ready for use at all times.保安部的责任是确保紧急设备时刻保持功能动作状态,以及消防出口的明示并随时可以运用.In all emergencies r
3、emain calm and do not panic!Do not try to be a HEROSaving lives is our priority and looking after our staff and guests is our first priority.Our second priority is to save and prevent damage to our hotel.凡遇突发事件必须保持冷静切勿惊慌!不要盲目试图做个英雄.挽救生命是我们的重点,照顾我们的员工和客户则是第一位的重点.其次我们要挽救并阻止对我们酒店的损害.UNDER NO CIRCUMSTAN
4、CES ARE EMPLOYEES TO MAKE STATEMENTS TO THE MEDIA REGARDING ANY EMERGENCY THAT MAY EXIST OR MAY HAVE EXISTED. THIS IS THE RESPONSIBILITY OF THE GENERAL MANAGER.无论处于何种情况，员工均不能就可能存在的紧急状况或已然存在的紧急状况向媒介做出说明，而总经理则有权限。EMERGENCY PROCEDURESGENERAL紧急程序总括The following procedures will be followed whenever any e
5、mergency occurs within the hotel.下述程序为酒店随时可能发生的紧急情况应对程序.Definition of Emergency:Fire, Flood, Explosion, Power Failure, Civil Disturbance, Mass/Food Poisoning, Elevator Break Down, Bomb Threat.紧急事件名词解释：火灾、水灾、爆炸、能源中止、国内动乱、食物中毒、升降机故障、炸弹威胁.Clarification of Emergency SituationOn notification that an emer
6、gency assists 2 security officers equipped with radios will proceed to the area of the reported emergency and assess the situation:确定落实紧急情况:当遇到紧张情况时,作为援助的二名保安人员应配备对讲机前往事发地点进行事件报道,并预测所处形势:1.A negative situation exists:A full investigation will be carried out in the area of the reported emergency and
7、the duty manager and security manager will be informed.A written report will be made and filed in the Emergency File.存在不利情况:应在事发现场进行全面的调查研究,并及时通知值班经理和保安部经理随后将所记录的资料存入紧张事件文档2.A positive situation exists:The investigating officer will use the walkie talkies to announce to walkie talkie carriers that a
8、n emergency exists.- Codes存在有利情况:调查人员将用对讲机向所有对讲机持有者宣布所发生的紧急事件Emergency plastic = Bomb explosion or bomb threatCode 3 = Elevator Break Down代码3 = 升降机故障Code 4 = Fire代码4 = 火灾Code 5 = Flood代码5 = 水灾Code 6 = Power Failure代码6 = 能源中止Code 7 = PABX Failure代码7 = 专用自动交换机故障- Investigating officers will attempt to
9、 hand to handle the emergency until help arrives.-调查人员在救援未至之前将竭尽全力处理及解决紧急事件.Radio / walkie talkie carriers无线对讲机持有者One being informed that an emergency exists all radio / walkie talkie carriers will proceed to the Emergency Command Post.当所有无线对讲机的持有者被通知有紧急情况发生时,将会集中到紧急指挥中心.Emergency Command Post:紧急指挥中
10、心: Located in the Security Office.位置处于保安部 If not operational the office will be opened by the first person who arrives by removing the key from the break glass box.如果无法开门,将由第一个到达的人从钥匙柜取房间钥匙开门. Lights will be turned on随后开灯 The first senior member of staff who arrives at the command post will assume t
11、he position of Command Post Officer.第一位到达指挥中心级别较高的员工将替代指挥中心官员.EMERGENCY PROCEDURESGENERAL紧急程序总括Command Post Officer:指挥中心人员：The Command Post Posts duty is to provide assistance to the emergency team, maintain an accurate record of the proceedings during the emergency, to maintain a liaison with FCC,
12、emergency team leader (Red Coat) and other departments within the hotel.指挥中心的职责是为紧急救援队提供辅助作用,在紧急情况中保持最准确无误的过程记录,并随时与通信委员会、紧急救援队队长和酒店其它部门保持联系。The Command Post Officer will open the emergency cupboard and prepare equipment for the Red Coat.指挥中心人员将打开紧急柜厨，为紧急救援队队长备妥设备.He / She will follow the format of
13、the emergency check list as provided.他/她将参照紧急救援程序表为依据The Second most senior manager or the Emergency TEAM Leader will assume the position of Red Coat.行政管理人员或紧急救援队队长将替代主要领导职位EMERGENCY PROCEDURESGENERAL紧急程序总括Red Coat紧急救援队队长The Duty of the Red Coat will be to ensure that the emergency teams proceed to
14、the scene of the emergency and directs the emergency team at the scene of the emergency. he will maintain continual radio contact with the Command Post Officers, he will update, liaise, and assist emergency services when they arrive at the scene.紧急救援队队长的职责是确保队员到达紧急现场，并进行现场指挥。他会通过讲机与指挥中心长官保持随时联系。于紧急队
15、员到达现场时，他将把握最新情况、起到联系以及协助作用Will put on the Red Coat collect at RADIO, TORCH, and a LOUD HAILER UNIT. He will confirm with the investigating officers the exact position of the emergency and the extent of the emergency.他将身穿红色大衣、配带无线对讲机、手电筒及扩音机，与调查人员共同证实紧急事件的位置以及范围THE RED COAT HAS THE AUTHORITY TO INSTRUCT THE CO
