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1、 .wd.星级酒店客房部标准工作程序GENERAL 总述Task No:Description 1. Grooming and Appearance仪表仪容2. Check Uniform and How to Grooming Standards 制服检查及仪表仪容标准3. Body language and attitude 肢体语言及态度4. How to Conduct Briefing 若何主持例会5. Communicate with Housekeeping Department与客房部沟通6. How to Greet the Guest若何问候客人7. Dect phone
2、Control 小灵通 管理8. Occupational Health and Safety职业安康卫生及安全HOUSEKEEPING OFFICE&GUEST FLOOR 客房办公室及客房服务9 Lost and Found Procedure 失物招领程序10. Monthly Linen Inventory 月度布草盘点11. Master Key Sign Out Procedure 万能钥匙签领程序12. Sign in Procedure 签到程序13. Sign out Procedure 签退程序14. Guest Room Amenities & Supplies Set-
3、up 客用品配放15. “Do Not Distribute Procedure for Rooms房间“请勿打搅程序16. Clean Room Procedure清洁房间程序17. How to Clean Electric Kettle若何清洁电水壶.18. How to Clean the Glasses若何清洁玻璃杯19. How to Clean Ice Bucket 若何清洁冰桶20. How to Change Pillow Case 若何更换枕套21. How to remove laundry wooden boxes / hangers 撤出送衣篮及衣架22. Repor
4、ting to the Guest Floor 到楼层报到23. How to make up bed 若何做床24. How to Clean the Bath Room Floor 若何清洁浴室地板25. How to Clean the Mini Bar 若何清洁小酒吧26. How to Dust the Furniture 若何给家具擦尘27. How to clean the mirror 若何清洁镜子28. How to Clean the Bath Tub 若何清洁浴缸29. How to Clean Shower Room 若何清洁淋浴间30. How to Clean th
5、e Bath Room Wall 若何清洁浴室墙面31. How to clean the vanity top and hand basin 若何清洁面台和面盆32. How to Clean / Polish the Bathroom Fittings 若何清洁和抛光浴室电镀配件33. How to Clean the Toilet Bowl 若何清洁马桶34. How to Vacuum the Carpet 若何给地毯吸尘35. How to Clean the Telephone Set 若何清洁 机36. How to Handle Wake up Call 若何处理叫醒服务37.
6、 Guest Shoe Shine Service 擦鞋服务38. Safe Deposit Box needs to be opened in Checked out guest room 当客人离店后要检查保险箱必须翻开39. How to Handle the Left Guest Room vine card 若何处理无用的客房钥匙卡40. Extra Bed and Baby Cot Procedure 加床和婴儿床处理程序41. Guest Laundry Pick up During Room Check 查房同时收取客衣42. Guest Laundry Pick up Req
7、uirement via Receiving Call 客人 要求收取洗衣43. Fold Towel 毛巾的折叠44. How to Remove Room Service Basket 若何撤出送餐的餐具45. How to Clean Guest Floor Corridor 若何清洁走廊46. How to Assist Guest with Luggage/Parcel 若何协助运送客人行李47. Mini-bar consumption check 小酒吧消耗检查48. Mini-bar daily replenishment 每日补充小酒吧49. How to Handle “O
8、pen Door Request 若何处理开房门的请求50. Breakage, Loss and Damage Procedure 遗失损害处理程序51. How to Check Guest Floor Corridor 若何检查走廊52. How to Inspect Bathroom 若何检查卫生间53. Care and Handling of Guests Belongings 小心照看客人财产54. Returning Keys and Worksheet 交还钥匙和工作表55. Check into Housekeeping Office 在客房部办公室报到56. Vacuum
9、 carpet after washed 洗过地毯后的吸尘57. How to Escort Guest to Elevator 若何护送客人至电梯58. Cleaning chemical using in Housekeeping 客房部常用的清洁剂59. How to polish wooden surface 若何给木制外表抛光60. How to use and clean a vacuum cleaner 若何使用和清理吸尘器61. Guest Laundry Emergency 紧急洗衣 62. Super clean program超级清洁程序63. One Entry Roo
10、m System一次进入房间64. Zero Room Defects零缺陷的房间65. Turn down Service 开床服务PUBLIC AREA 公共区域66Push brush sweeping 扫地67 Dust mopping 推尘68 Wet mopping 湿拖69 Wall washing by hand 手工洗墙壁70 How to Clean the A/C Grill 若何清洁空调口71 How to shampoo carpet - extraction 抽洗地毯72 How to Clean Upholstery Fabric 若何清洁沙发及软包墙面73 Ho
11、w to Clean Wall-paper 若何清洁墙纸74 Cleaning of Office 清洁办公室75 Cloak Room Procedure 衣帽间的程序76 Staircase cleaning 清洁楼梯77 How to clean windows 若何清洁窗户78 Stone floor scrubbing 擦洗石制地面79 Locker room cleaning 更衣室的清洁80 How to polish wooden surface 若何给木制外表抛光81 How to use and clean a vacuum cleaner 若何使用和清理吸尘器82 Dry foam shampoo on carpet 干洗地毯83 Cleaning of outlets
