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1、编辑：Dylan青岛电商汇关注公众号： 青岛电商汇，获取跨境电商纯干货跨境电商客服回复模版作者不详，VIA伟大的互联网速卖通客服模版目 录留言模板3模板一（收到订单后留言）：3模板二(发货后留言)：3模板三(客户30天后仍然没有收到包裹的留言）：4模板四（货物到达海关后，提醒货运相关进展）：4模板五（货物达到邮局）：5模板六（评价时的模板）：5给客户评价时的模板：5好评客户留言模板：5中评客户留言模板：6差评客户留言模板：6客户未评价：6模板七（发错货物，漏发货及时提醒客户）：7模板八（推荐订阅店铺）：7给新买家推荐：7给老买家推荐：7模板九 （论坛推广模块）：（速卖通教程链接地址）8模板十（
2、节假日祝福）：8模板十一（对老客户推销模板）：8模板十二(客户抱怨全部是免运费，没有按指定的运输方式来发）：9模板十三（客户拍买了但是未付款）：9模板十四（说服国际站客户到速卖通购买的第一封邮件）：9模板十五（客户拍了但是没有付款）：10模板十六（客户留言过失没有及时回，香港小包无路径查不到）11模板十七（客户对材质误会并且提起纠纷并且没有及时回复）12(投诉）：13投诉中国邮政小包还没有收到货13投诉发货数量少15客户投诉标明快递免运费结果不是免运费的(参考订单）15其它模板：161、当买家光顾你店铺, 询问产品信息时：162、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单163、交
3、易进行中，通知买家去参看物流情况164、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：175、推广新产品,给买家推荐自己热销的产品。176、货物断货，177、大量订购询问价格188、海关问题，19催促下单，库存不多20回应买家砍价21断货 (out of stock)21因为周末导致回复不够及时,先表示歉意22关于支付22选择escrow，提醒折扣快结束了22合并支付及修改价格的操作23提醒买家尽快付款模板23订单超重导致无法使用小包免邮的回复25海关税 (customs tax) Dear X,26因为物流风险，卖家无法向买家国家发货26已发货并告知买家27物流遇到问题27如果
4、买家希望提供样品，而贵公司不支持样品时，28模板五：29客户投诉没有收到货的模板：、29客户投诉款式发错的模板：30客户投诉销售情况不好的模板：31客户抱怨发货太慢的模板：32留言模板模板一（收到订单后留言）： Hi, *, thank you very much for your order, we will send you the goods within 1-3 days by China Post Mail (*), if any question, dont hesitate to ask me, hope we will have a good start cooperation
5、. Thank you.模板二(发货后留言)：Hello, *(客户名称）, it is a pleasure to tell that the postman just picked up your item from our warehouse, it is by *(物流方式）about * working days to arrive. The tracking number is *, tracking web:*, you can view its updated shipment on the web, which will be shown in 1-3 business da
6、ys. Also our after sales service will keep tracking it and send message to you when there is any delay in shipping. We warmly welcome your feedback.模板三(客户30天后仍然没有收到包裹的留言）：Hello *, this is *, I am sending this message to update the status of your order. The information shows the parcel didnt arrive y
7、our country, Apologize that the shipping is slower much than usual. Hope it is not a big trouble for you. Just now we extended the taking delivery time for you, thank you very much. Best Wishes.模板四（货物到达海关后，提醒货运相关进展）：Hello Sir/Madam This is *. I am sending this message to update the status of your or
8、der. The information shows it was handed to customs on Jan. 19. Tracking number：*. You can check it from web: *. You may get it in the near future. Apologize that the shipping is a little slower than usual. Hope it is not a big trouble for you. Best Wishes. 模板五（货物达到邮局）：Hello Sir/Madam This is *. I a
9、m sending this message to update the status of your order. The information shows it is still transferred by Sydney post office. Tracking number：*. Please check the web *. You will get it soon, if your country Post delay it, please try to contact and urgent them, maybe you can get it earlier. Please
10、note that package delivery. Hope you love the product when get my products. If so please give me a positive feedback. The feedback is important to me. Thank you very much.Best Wishes! 模板六（评价时的模板）：给客户评价时的模板： Dear buyer, thank you very much for your order, I hope we will have a long-time cooperation,
11、dont hesitate to contact with us if theres anything what I can help you, best regards.好评客户留言模板： Hello, *, I am so pleased and grateful that you gave us a good feedback /you are satisfied with our products and service, I hope I can apply to give you a good discount or send a gift to you when you orde
12、r next time. Thank you very much. Best regards中评客户留言模板： 道歉：Hello, *, I feel so sorry for all your inconvenience/ the quality question/ that you are not satisfied with *. 解释原因： 提出解决办法：In order to showing my apologies, we hope we can give you a good discount or send you a gift when you order next time
13、. And thank you so much for your suggestion, hope we will have a long-time cooperation. Dont hesitate to contact with us if theres anything what I can help you, best regards.差评客户留言模板： 在中评的基础上增加：I am looking forward to your reply whether or not you agree we fix this thing. If agree, honestly hope you
14、 can revise the bad valuation. If you dont agree, could you give us a better suggestion? We hope we can fix this thing reasonably and positively. Let us apologize to you again for all your inconvenience. Thank you very much, best regards.客户未评价：Dear *，I just got the good news that you have confirm re
15、ceipt the parcel, I hope you are satisfied with our products. We would appreciate it, if you can give us a positive feedback, the feedback is very important to us.I hope we will have a long-time cooperation, dont hesitate to contact with us if theres anything what I can help you .Thank you very much. Best regards. *模板七（发错货物，漏发货及时提醒客户）：Hello *, it is a pity to tell you a thing that our deli
