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1、202020XX年XX月多年的企业咨询顾问经验，经过实战险证可以落地执行的卓越管理方案,值得您下载拥有Appendix AGlossary of Human Resource Management Termsabsentees Absentees are employees who are scheduled to be at work but are not present.Accident and sickness policies Accident and sickness policies usually provide a minimum-care stipend for sever
2、al weeks up to six months to help employees defray the loss of income while they are sick or recovering from an accident.accreditation Accreditation is a process of certifying the competence of a person in an area of capability. The Society for Human Resource Management operates an accreditation pro
3、gram for personnel professionals.active listening Active listening requires the listener to stop talking, to remove distractions, to be patient, and to empathize with the talker.adverse selection Adverse selection occurs when an insurance company has a disproportionately high percentage of insureds
4、who will make claims in the future. Adverse selection often results when people are given a chance to buy insurance without prescreening, which often means that a higher than normal proportionhave a condition that islikely to cause them to be frequent claimants.affirmative action programs Affirmativ
5、e action programs are detailed plans developed by employers to undo the results of past employment discrimination, or to ensure equal opportunity in the future.Age Discrimination in Employment Act of 1967 (as amended) This act prohibits discrimination on employment because of age against those who a
6、re 40 and older.AmericanFederationof Labor andCongressofIndustrialOrganization (AFL-CIO) The AFL-CIO is a federation of most national unions.It exists toprovide aunifiedfocal pointforthe labormovement, to assist national unions, and to influence government policies that affect members and working pe
7、ople.applied research Applied research is a study of practical problems, the solutions of which will lead to improved performance.arbitration Arbitration is the submission of a dispute to a neutral third party.assessment centersAssessment centers are a standardized form ofemployee appraisalthat reli
8、es on multiple types of evaluationandmultiple raters.associate membership Associate membership in a labor organization allows people who are not employed under a union contract to affiliate with a union by paying fees and dues in return for union-supported benefits.attitude surveys Attitude surveys
9、are systematic methods of determiningwhat employees think about their organization. Thesurveys are usually done throughquestionnaires. Attitudesurveyfeedback results when the information collected is reported back to the participants. This process then is usually followed by action planning to ident
10、ify and resolve specific areas of employee concern.attritionAttrition is the loss of employees who leave theorganizations employment.audit report The audit report is a comprehensive description of personnel activities. It includes both commendation for effective practices and recommendations for imp
11、roving practices that are ineffective.audit team An audit team consists of those people who are responsible for evaluating the performance of the personnel department.authorization cards Authorization cards are forms that prospective union members sign. The cards indicate their wish to have an elect
12、ion to determine whether a labor organization will represent the workers in their dealings with management.autonomous work groups Autonomous work groups are teams of workers, without a formal company-appointed leader, who decide among themselves most decisions traditionally handled by supervisors.au
13、tonomy Autonomy is having control over ones work.bargaining book A bargaining book is a compilation of the negotiationteams plans for collectivebargaining with labor ormanagement.Increasingly, the bargainingbook is being replaced byinformation stored in accompany or union computer.bargaining committ
14、ee The union bargaining committee consists of union officials and stewards who negotiate with managements representatives to determine wages, hours, and working conditions tobe embodied in the labor agreement.behaviorally anchored rating scales (BARS) BARS rate employees scale that has specific beha
15、vioral examples on it to guide the rater.Behavioral modeling Behavioral modeling relies on the initiation or emulation of a desired behavior. A repetition of behavior modeling helps to develop appropriate responses in specified situations.behavior modification Behavior modification states that behav
16、ior depends on its consequences.blind ads Blind ads are want ads that do not identify the employer.bona fide occupational qualifications (BFOQ) A BFOQ occurs when an employer has a justified business reason for discriminating against a member of a protected class. The burden of proving a BFOQ generally falls on the employer.bottom-line test The bottom-line test is applied by the Eq
