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1、fBady, Cattguag in dintddtuuc:rsimilarities &d iff ere nces；T 十Mr.Bean says nothing in the show but he expresses himself by what lie do and liis facial expressions. Thats called body language.So what is body language?h/h打 is body bng吨e? Its the way you stand and sit and walk. Its your gestures and t
2、he expression on your face and in your eyesIts your whole appearanee that communicates things.An expert of body language research in the western countries considered that more than 65 percent of the emotive expressions are finished by postures gestures facial expressions eye contact and other kind o
3、f body language. That means body language plays an important role in the intercultural communication There are many body language behaviors that convey the same meaning all over the world.Such as people will make their eyebrows move when greetiongsmile when happy and cry when sadcall for help in dan
4、ger.lets see more examples.SimiUrities：Nod the headEar graspKissI love youI cant hear youShake handsFin ger tip kissOpen mouthThats greatRude in most situationsGreetings or farewellsHowever the same body behaviors would have different meanings in the different countriesThe same gesturesThe meaning i
5、n ChineseThe meaning in western counrtriesHand raised to throat, fin gers extended, palm dow nsuicideIm very fullMoving the in dex fin ger in a circle in front of the earThink aboutThat7 crazyIn dex fin ger touches the temple or the foreheadThere is something wrong with his/her mindHe/she is cleverA
6、 speaker and audiences clap at the same timeappreciati onimmodestdifferent people have different ways of making nonverbal communication to express the same meaning.The same meaningsThe gestures in ChinaThe gestures in western countries1 dont knowShaking the head or waving the handShrugging the shoul
7、dersWelcome,congratulati onApplauding and claping handsApplauding and snapping ones fingersPunish oneselfGiving oneself boxes on the faceGiving oneself boxes on the earKm very fullOne or both hands openjightly patting ones own stomachHand raised to throat/ingers extendedpalm downWhistleyawnspitthe t
8、humb and forefi nger form a circleMea ningcollecti onsWhistlein America complime nt, cheering up for othersIn Europe disapproving or even laughing at someoneYawn sleepySpit disgustingOK* fine/ or O.K. in most cultures,*zero or worthless in some parts of Europeoney in Japan*an in suit in Greece, Braz
9、il, Italy, Turkey, Russia and some other countries*Expressing that the male is a homosexual（同 性恋者）in some Mediterranean （地中海 的）countriesQuestion TimeA staff is behind the customer service counter. He is on the phone dealing with a difficult inquiry when a customer approaches the counter. He keeps ta
10、lking on the phone and when the customer says, Excuse me. He does not look up but holds a hand up with one fin ger exte nded, in dicatio n that hell be one min ute. As his supervisor,讦 you agree with his behavior?Why?And if you oppose his behavior; what would you say to him about the body Ianguage a
11、nd managing his responsibilities for greeting customers? He could/should have looked up, smiled at the customer and at least nodded a greeting. If his conversation continued too long ,he should have politely placed his caller on hold and inquired as to the customers needs,asked some one else to customer or advised the customer how long he would be.
