物流管理业务英语与函电课件11-Logistics-Customer-Service

Unit 11 Logistics Customer Service Paragraph 1 to 6Words:1.revamping 修补；翻新；修改2.fulfillment 履行；实行；满足（感）3.asset 资产；有价值的人或物4.recovery 恢复，复原；痊愈；重获5.hindered 阻碍；打扰6.aging 老化；熟化7.inflexible 顽固的；不可弯曲的；8.legacy /lesi/遗赠，遗产，后遗症，旧的Paragraph 1 to 6Phrase:Phrase:1.warehouse management system2.customer base3.Grow with 4.vice president5.High-tech6.P.M abbr.（post meridiem）下午7.CST abbr.（Central Standard Time（美）中央时区仓库管理系统客户与一起成长副总经理高技术的，高科技的 Nearly everyone owns a cell phone these days,which,of course,is great for cell phone companies.But for many service providers to the cell phone industry,the high volume of business has meant revamping processes to keep up with demand.现在几乎每个人都有一部手机，这对手机公司来说当然是件好事。但对于手机行业的许多服务提供商来说，大量业务意味着要对流程进行改造，以跟上需求。paragraph 1One such provider is ATC Logistics and Electronics(ATCLE),a Fort Worth,Texas-based 3PL for the high-tech electronics industry.其中一家供应商是ATC物流和电子（ATCLE），这是一家位于得克萨斯州沃思堡的高科技电子工业3PL。paragraph 2ATCLE offers fulfillment,reverse logistics,repair,remanufacturing,and asset recovery services to customers such as Cingular,Nokia,and T Mobile.ATCLE为Cingular（美国的第二大无线运营商）、诺基亚和T Mobile（跨国移动电话运营商）等客户提供履行、逆向物流、维修、再制造和资产回收服务。paragraph 2The companys major distribution center,a 600,000-square-foot operation spread between two buildings,was hindered by an aging and inflexible legacy warehouse management system(WMS).这家公司的主要配送中心占地60万平方英尺，分布在两栋建筑之间，但由于旧仓库管理系统的老化和僵化（的后遗症)，其经营受到阻碍。paragraph 3The solution was to upgrade to RedPrairie s DLx Warehouse,which allowed ATCLE to grow with its customer base and improve service.解决方案是升级到RedPrairie的DLx仓库，允许ATCLE与客户群一起成长，改善服务。paragraph 3Since implementing the new system,ATCLE has transferred daily control of its warehouse execution system from the IT department to its operations team.自实施新系统以来，ATCLE已将其仓库执行系统的日常控制从IT部门转移到其运营团队。paragraph 4“This saves us the tedious extra step of involving IT whenever we need to modify a rule,“explains Marc Sherman,ATCLEs vice president of IT.We now have a flexible,easy-to-use system,which means faster speed to market for the cell phone companies we serve.“这节省了我们每次在IT业中变革规则时要面对的沉闷的多余的步骤，”IT业的ATCLE的副总裁马克.谢尔曼解释说，“我们现在有一个弹性的易于使用的系统，这意味着我们提供的手机服务在市场中有更快的速度。”paragraph 5 ATCLEs high-volume Fort Worth ships 50,000 to 60,000 orders each day.“We ship to retail stores and perform last-mile fulfillment direct to consumers,says Sherman.“Typically,any orders that come in by 7 p.m.CST go out the door the same night.”ATCLE 的高容量的沃尔斯堡船只每一天的订单 50,000 到 60,000。谢尔曼表示：“我们把货物运到零售商店，向消费者执行最后一英里的服务。”通常情况下，从当天晚上7 点进来的所有订单从同一通道出去。paragraph 6Paragraph 7 to 12Words:1.turnaround 周转2.schedule 安排3.magnitude/mntjud/大小，量级4.shifts 轮班5.primarily 主要地6.replenishment 补充;充满7.unacceptable 不能接受的8.remedy 处理方法Paragraph 7 to 12Words:9.potential 潜在的10.serialization 系统化Paragraph 7 to 12Phrase:Phrase:1.bogged down /b/b/深陷泥沼的2.business operation 业务运营Such rapid order turnaround requires ATCLE to schedule its 1500 employees in three shifts,six days a week.An operation of this magnitude cannot afford to be bogged down by its IT system,which is why ATCLE decided its legacy system had to go.如此迅速的订单周转需要ATCLE要求它的1500名员工按照规定时间分三班工作，每周工作6天。这种规模的操作不能承受因它的IT系统问题而陷入停滞，这也是为什么ATCLE决定摒弃那些过时的系统的原因。paragraph 7The company implemented its heavily customized legacy system in 1996.“The WMS was hard-coded,which made it inflexible and difficult to adapt quickly as business operations changed,”Sherman explains.公司在1996年大量地实施了陈旧的客户化的系统。谢尔曼解释说:“仓库管理系统程序是硬编码，这使它变得死板并且难以适应快速的变化的商业运作”。paragraph 8ATCLE also faced other issues.Its operation was primarily paper-based across all order types,and it lacked directed capability for picking or replenishment,which limited operational functionality.ATCLE也面临着另一个问题。首先它的操作范围是以纸为基础的所有订单类型，并且缺乏领料或补给的指导能力，这也就是它有限的操作功能。paragraph 9Further,it had no web visibility.All of this meant slow speed to market,which is unacceptable in the electronics industry.进一步讲,它没有网点的可见度。所有的这些意味着它对市场的反应缓慢，这在电子工业中是不可接受的。paragraph 9To remedy the problem,ATCLE began its search for a new WMS.After evaluating several potential systems,ATCLE determined RedPrairies DLX Warehouse was the right solution for its needs为了解决这个问题，ATCLE开始寻找新的仓库管理系统。在评估了几个有潜力的系统后，ATCLE确定RedPrairie的DLX仓库是满足其需求的正确解决方案。paragraph 10RedPrairies initial analysis of ATCLEs DC uncovered several issues,according to Matthew Reinke,business development leader at RedPrairie.“ATCLE needed a flexible solution.It required the ability to configure its system to meet each customers operational and technical needs,”he explains.根据RedPrairie公司的业务发展主管马修海因克（人名）所说，他解释道，“RedPrairie关于ATCLEs DC的初步分析揭露了一些问题，ATCLE需要一个灵活的解决方案。它需要这中能力去配置它的系统，使它能满足每个顾客的操作和技术需求”。paragraph 11ATCLE also needed to focus on functionality.“DLX provides full serialization,task management,reverse logistics,and labor management capabilities,“Reinke says.This enables ATCLE to meet the needs of its high-tech and consumer electronics customers who require deep functionality.ATCLE还需要关注功能。Reinke 说，DLX提供了完整的系列化、任务管理、逆向物流和人工管理功能。这使ATCLE满足那些对高科技和消费性电子产品的顾客的需求成为可能。paragraph 12Paragraph 13 to 18Words:1.val