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1、LOGO城市轨道交通客运服务英语Project 4 Subway Outbound Services出站篇Task 1Task 2Pay Upon Arrival 补票Offering Help in Bad Weather 遇到恶劣天气CONTENTS01Pay Upon Arrival补票Task 1Lead-in 任务导入.Look and match.1._ 2._Thecardisbroken.Theticketisovertime.Thecardismissing.Thebalanceisinsufficient.Thebalanceisinsufficient.Thecardis
2、broken.Task 1Lead-in 任务导入.Look and match.1._ 2._Thecardisbroken.Theticketisovertime.Thecardismissing.Thebalanceisinsufficient.Thecardismissing.Theticketisovertime.Task 1Lead-in 任务导入.Group work.1.Howlongarepassengersallowedtostayinthesubwaysnon-freeareasforonetripinBeijing?Iftheirticketsaretimedout,h
3、owshouldyouhelpthemgetout?2.Howcanyouhelpapassengerwithnoticketoradamagedsingleticketgetoutofthestation?Task 1Knowledge Reserve 知识储备告知乘客卡有问题1.Thereisnoentranceinformationonyourcard.PleasecheckitoutattheTicketOffice.卡上没有您进站的信息，请去售票处检查一下。2.Youcantusethecardyouboughtyesterday,becauseitisonlyvalidduring
4、theintradaytraffichours.您不能使用昨天买的那张卡，因为它只在当天运营时间内有效。告知乘客需补票及原因1.Accordingtoourticketpolicy,youneedtoapplyforanewcard.根据我们的票务规定，您需要再办一张新卡。2.Therewouldbeanotherchargeof7yuan.需要额外收7元钱。3.Incaseofextratime,3yuanshallbeadditionallychargedbeforeleaving.如超时，需在离站前补交3元钱。Task 1Knowledge Reserve 知识储备4.Yourtrave
5、lexceedsthepermittedhour.Accordingtoourticketpolicy,youshouldpay6yuanastheadditionalfare.您的车票超时了，按我们的票务规定，您应付6元的超时附加费。5.Yourticketisinvalidjustbecauseyouhavestayedinthenon-freeareasformorethan4hours.Accordingtoourticketpolicy,youhavetopay3yuanastheaddedfare.您在付费区的停留时间已经超过4个小时，票已经失效，根据票务规定，您需要补交3元钱。6
6、.Everypassengerisgiven3hourstocompletetheirjourneyaccordingtotheregulations.根据规定，每位乘客单次乘车时间不得超过3个小时。7.Sir,yourticketisovertime/timedout.Youhavestayedtoolonginthesubway.先生，您的票过期了超时了。您在地铁里待的时间太长了。Task 1Knowledge Reserve 知识储备8.Accordingtotheregulations,passengersareallowedtostayinthenon-freeareasfornom
7、orethan4hoursoneachtrip.根据规定，乘客单次乘车不得在付费区逗留超过4个小时。9.Yourticketisunderfare.Pleasepaytheexactfare.您的车票超程了，请付足车费。10.Accordingtotheregulations,passengerswithafaketicket,invalidticket,forgedticket,withoutaticket,orbyfraudulentuseofothersfree-ticketpermitforentry/exitthenon-freeareaswillbefinedtentimesthe
8、highestsingleticketprice.根据规定，持假票、无效票、伪造票、无票或冒用他人免费票证进出付费区的乘客，要按单次最高票价的十倍缴纳罚款。11.Itstherule.Hopeyouwillunderstand.这是规定，希望您能理解。Task 1Knowledge Reserve 知识储备告知乘客需充值1.Thereisnotenoughmoneyonyourcard.Pleasetopupit.卡里余额不足，您需要充值了。2.Iamafraidthatyouneedtotopupyourcard.恐怕您得给卡充值了。3.Youcanrechargeitwiththemach
9、ineorattheTicketOffice.您可以用地铁站的充值机或在票务中心充值。告知乘客补办新卡事宜1.Ifthecardisdamaged,thedepositofthecardcannotberefunded.如果卡被损坏，那么卡的押金是不退还的。2.Thebalanceofyourcurrentcardwillbetransferredtoyournewcard.您当前卡的余额将转移到您的新卡上。3.Wecantreplaceyourcardhere.YouwouldneedtogotoStationtoreplaceit.本站不能补办新卡。您需要去站办理。Task 1知视角车票的
10、种类Type of the TicketPicturesBrief Introduction(Chinese)Brief Introduction(English)SingleTickets单程票单程票仅限购票当日单人一次性乘车使用，出闸时收回，不能挂失。乘客持票超程或超时出闸，须按规定补票。Single tickets shall be usedonlybyonepersonforonetrip(withoutenteringthecardswiping turnstile more than 1time)and will be collectedwhenhe/sheexits.Thelos
11、sofsingleticketscantbereported.Ifapassengerexceedspermitted hours and permittedmileage,he/she shall bechargedforextratimeorextramileageaccordingtotheregulations.Task 1知视角车票的种类Type of the TicketPicturesBrief Introduction(Chinese)Brief Introduction(English)All-purposeCards一卡通办理市政交通一卡通时乘客需要交纳20元押金，退卡时会
12、退还给乘客，但前提是卡片无折损。此外，一卡通卡均为无记名卡，不办理挂失。Passengers need to pay adeposit of 20 yuan whenapplying for the all-purposecard,whichwillbereturnedtothemwhenthecardisreturned,provided that the card is notdamaged.Inaddition,thecardsarebearercardsandcannotbereportedlost.Task 1知视角车票的种类Type of the TicketPicturesBri
13、ef Introduction(Chinese)Brief Introduction(English)SouvenirTickets纪念票纪念票是根据重大节日或有纪念意义的活动有计划地发行的车票。其使用规则以当次发行票卡规定为准。纪念票售出后概不退换，需在规定的有效期内使用。车票不回收、不可挂失。Souvenir tickets are onlyissued in a planned way formajorfestivalsorcommemorative events.Therulesofuseshallbesubjecttotheprovisionsoftheticketcardissue
14、d at the time.Souvenirtickets are not refundable orexchangeable.They must beused within the prescribedperiod of validity.Tickets arenot recalled and cannot bereportedlost.Task 1知视角车票的种类Type of the TicketPicturesBrief Introduction(Chinese)Brief Introduction(English)CountTickets计次票计次票在发行时限定使用次数，在有效期内限
15、单人使用。车票不回收、不退票、不挂失。The count tickets are issuedwithlimitedfrequencyofuse,andtheywillbeusedforoneperson each time within theperiodsofvalidity.Theticketsarenotrecycledorrefundable,andcannotbereportedlost.Task 1Dialogues 情景对话Dialogue A I lost my card.Setting:Lisa finds her card missing when she is gett
16、ing out of the station.(L=Lisa;S=Staff)L:Excuseme,Ilostmycard.Icantgetout.WhatshouldIdo?S:()ourticketpolicy1,youneedto(_)anewone.L:Oh!ButIdidbuyaticketwhenI()thesubway.S:Sorry,madam.Thecardisnon-registeredandwecant()it.Besides,itstherule2.Hopeyouwillunderstand.L:OK.Fine.(),howcanIgetaninvoice3forasingleticket?S:Wecanprovidethereimbursement4certificate5correspondingto6yourticketpricenow.L:Thatswouldbegreat.Thanks.S:Withpleasure.AccordingtoapplyforgotintocheckforBythewayTask 1Dialogues 情景对话Dialogu
