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1、 Word文档下载后可自行编辑酒店英文赔礼信 酒店英文赔礼信（共6篇） 由大文斗会员“愿梦成真”投稿细心介绍，愿望对你的学习工作能带来参考借鉴作用。 第1篇：酒店英文赔礼信 Dear customer, I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apol
2、ogy to you for our bad service. A few days ago you went to our hotel.When you got there,our waiters didnt help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that som
3、ething has been done . The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again. As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhe
4、re. Thank you again. 第2篇：酒店英文赔礼信 dear xxx: i am terribly sorry to tell you that i have lost the valuable book you wereso kind to lend me last week. i read it everyday and intended to finish it nextmonth. last night when i came to my room, it was nowhere to be found. i will tryto recover it as soon a
5、s possible. if i fail to find it, i will get a new bookfor you. but i am afraid it can never take the place of the old one. old books arelike old friends. once lost, they can never be replaced. they are connected withcherished associations which the new ones can never have. and for thisirrecoverable
6、 loss, i am to blame. i was so careless with my things. this is awarning to me to be more careful in the future. Regards Alfred Zhuang Front Office Manager 第3篇：酒店英文赔礼信 大文斗后面为你介绍更多酒店英文赔礼信！ Dear XXX: We felt very sorry to say that we could not provide the timely and circumspect service for you as Hous
7、ehold Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly
8、 please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday . Best regards! Wang Hao Manager 第4篇：酒店英文赔礼信 Dear customer, Please accept my sincere apology for the inconvenience that I caused you by adding the extra visiting without your permission
9、. I had no intention of intruding on your personal life. In China, arranging interesting leisure activities for visitors is a common way to show welcome. However, as your receptionist, I should have realized that you are inclined to regard your private time as an inviolable treasure and hate to be h
10、arassed by unplanned matters. Im really sorry that I didnt check with you before making such incomsiderate arrangement .All I can say is that it wont happen again. Sincerely, 第5篇：酒店英文赔礼信 Mr. Ulrich Niemann. Director People-People Exchange Co. Dear Sir or Madam: Friday 22nd September Many thanks for
11、your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf. Mr. Niemann, please accept
12、our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently tak
13、en appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future. I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training effort
14、s in both those areas in an effort to improve our standards. It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper. We are normally very proud o
15、f the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one nights complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on
16、 your behalf along with any specific requirements you may have. My apologies once again and I look forward to welcoming you back to China world Hotel in the near future. Regards Alfred Zhuang Front Office Manager 第6篇：酒店英文赔礼信 ms. mitsuko iwasaki 3-16-6-804, higashisuna koto-ku tokyo, 136-0074 dear ms. iwasaki, upon your arrival, our agent
