考研英语书信写作高分句型之投诉信 投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词;指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式 投诉信的写作策略：说明投诉问题——描述详细情况——期待解决 考前须知：写投诉信时语气要冷静、郑重、克制，不必过于礼貌但也要就事论事，不能进展人身攻击同时，在描述问题时尽量采用被动句式，使描述更加客观合理 投诉信开头常用句式和套话： ? I am writing to plain about/that... I am writing to make a plaint about... I am writing to express my concern/dissatisfaction/disappointment about... I feel bad/sorry to trouble you but I am afraid I have to make a plaint about... I am most reluctant to plain, but... I am writhing to advise you that I find...unsatisfactory. I wish to draw your attention to the problem/fault...that I bought... It is with great reluctance that I must inform you that... 投诉信结尾常用句式和套话： ? I trust you will take my plains seriously and... I will appreciate it very much if you could... I would be perfectly satisfied if you can kindly... I understand you will give immediate attention to this matter. I would like to have this matter settled by the end of... Frankly speaking, I am not prepared to put up with the situation any more. I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action. I would be grateful if you could... I would appreciate it if you could... 。