HOTEL HOTEL RESERVATIONS RESERVATIONSWhat do you know about room What do you know about room types of a hotel?types of a hotel?按设施及规格分Divide according to facilities and specification按级别分Divide according to rank按朝向分Divide according to the orientation特殊房型Particular house type单人间 Single Room 双人间Twin Room/Double Room 大床间Double , King size or Queen size Room 标准间Standard (Single, Double or Twin ) 三人间 Triple 四人间 Quad 套间 Suite 公寓 Apartment 别墅 Villa经济间 Economic Room 普通间 Standard Room 高级间 Superior Room 豪华间 Deluxe Room 商务标间 Business Room 行政标间 Executive Room 行政楼层 Executive Floor朝街房 Front View Room 背街房 Rear View Room 城景房 City View Room 园景房 Garden View Room 海景房 Sea View Room 湖景房 Lake View Room 山景房 Mountain View Room不限房型 Run of the House 无烟标准间 Non-Smoking Room 残疾人客房 Handicapped Room 带厨房客房 Room with Kitchen 相邻房 Adjoining Room 连通房 Connecting RoomCategory of RoomSingle RoomSingle RoomTwin RoomTwin RoomDouble RoomDouble RoomImformation neededStaffName Number of peopleRoom typeArrival timeDeparture time...GuestRoom rateRoom typeDiscountPayment...How to express yourself?· Good morning. I need a reservation. · I’d like to book a room next week, for three nights starting from the 4th. · I’d like a non-smoking room. · How much is it for one evening? · Are there any restaurants around or in the hotel? · Do you have a gym or any equipment like that?Example of the GuestExample of the Staff· This is Moonlight Hotel. Can I help you? · Can I take your name, please? · What kind of hotel do you have in mind? · Would you like a singe room or a double room? · How would you like to pay, credit card or traveler’s check? · I’m terribly sorry, but the days you want are full, how about … · Please confirm your booking with us three days in advance of your stayDialogueStaff:New Garden Hotel, Lucy speaking. How can I help you? Customer:Do you have you any vacancy? Staff:Yes, we have.When would you want them? Customer:Through tomorrow night until Thursday, for three nights. Staff:Yes, we’ve still got rooms. What kind of room would you like? Customer:Two single rooms with bathroom.Staff:Two singles with bath. OK. May I have the names, please? Customer:Wilson and Holz. It’s Miss Holz and myself. Staff:I’ve put it down, Mr. Wilson. Please report at the reception by 2:00 p.m. tomorrow. Otherwise we do not guarantee the booking. Staff:Skylight Hotel Reservations. How can I help you?Customer:I want to reserve a room, please.Staff:OK, ma’am. When would you like to stay?Customer:Next Thursday night, that’s the 15th. Staff:And what type of room would you like? Single or double?Customer:Um, there were two of us going, but now it’s only me, so. . . just a single room, please. Staff:If you’d give me just a minute, please . . . Yes, we do have a single room available on the 15th. The room rate will be RMB 350 Yuan.Customer:Boy. . . that’s a bit more than I expected to pay.Staff:Well, you can try calling other hotels, but you’ll find this is pretty standard.Customer:Uh. . . okay. I don’t have the time to call around and I know you’re probably right.Staff:Great. Let me go ahead then and reserve a room for you. Can you tell me your name, please?Customer:It’s Peggy Horner. That’s with two Gs.Review·Basic Procedures1. Greet the guest 2. Ask about reservation informationØ Date of arrival and departureØ Room typesØ Name and phone number 3. Confirm the reservation ...thanks for your listeningThe group leader ：李安琪 The group member：李安琪 陈钊 沈玉鹏 李毅磊 徐碘 王则沣 。