Keys to the Exercises of Corporate Secretarial PracticeChapter 11.1) The secretary’s responsibilities have been upgraded from handling office chores to a higher level, where organizing, supervising and training have become the core components of a secretarial job. 2) The secretary’s professionalism and reliability have more influence on the daily and long-term management of the company than before, because managers’ and executives’ reliance on their secretaries have witnessed an unprecedented increase. 2. The major responsibilities and tasks of a modern day secretary can be summarized into three categories: the independent operation of day-to-day documentary work, execution of internal and external communication, assistance in management and supervision, direct involvement in staff training.3. Answers may vary with varied individual impressions. 4.1) The secretary is mainly responsible for assisting a manager or managers on a daily basis.2) He/She should have basic skills in office management and corporate communication as well as a strong sense of professionalism, responsibility, reliability and business etiquette along with attractive personality and character. 3) He/She should have the initiative to familiarize himself/herself with the way the company operates and its policies so as to be capable of arranging duties according to their priority and making quick responses and sensible decisions. 4) He/She should understand how to fulfill office duties, maintain appropriate appearance, communicate verbally and non-verbally, and execute instructions and orders efficiently, because they are the foundation of successful daily corporate management and the first contact with the outsiders. 5) He/She should be ethical, professional, positive and attractive, because only with these qualities can his/her reliability and efficiency in performance be guaranteed. Chapter 21.1） Answers may vary with varied personal experiences.2） Personally, I believe the opinion originates from narrow-sightedness and nationalism, which can be regarded as wrong. As is observed, globalization is the definite trend of the world economics. The communication and business contacts with the Western businesspeople are surging in their frequency. Therefore, learning the Western business etiquette is highly necessary out of the simple but absolute reason that mutual respect is the key in successful business interactions. 2. 1) No; 2) No; 3) Yes; 4) No; 5) No; 6) No; 7) No; 8) Yes3. 1) The colleague should not answer calls in front of the clients. Instead, he/she should set the cell phone on the ‘vibrate’ code or even turn it off. If he/she has to answer an important call, he/she should apologize to and then leave the client temporarily for the call. 2) He should not think of a company buffet as a chance of self-indulgence. Instead, he should probably eat before he goes to the buffet and limit himself to alcohol so as to keep sober. 3) She should not apply makeup during the course of the meeting. Instead, she should have had herself appropriately made up before the meeting and simply keep herself at ease in the meeting. 4) He should not make noises when eating. Instead, he should roll the noodles every time he puts them into his mouth and chew them with his mouth closed. 4. For reference only:From: “Steven Goody” To: “Larry Parker” Subject: Price catalog and samples Date: Wed, 18 August 2006 08:28:10Dear Larry:Two weeks ago, we requested you to send us your latest price catalog and the samples of the stuffing. However, they have not arrived yet. Would you please check whether there were any mistakes occurring during their delivery? At present, our production is preparing for the mass production of Teddy bears for the upcoming Christmas season. It is the high time for us to do the final cost accounting and select the most appropriate stuffing. The late delivery of the price catalog and samples may give rise to a series of production problems afterwards. Viewing our well-established relationship, we can rest assured that quick reaction will be made to find the best solution to this problem. We are looking forward to hearing from you with regard to the solution.Steven Chapter 31.1） Answers may vary with varied individual understanding of secretarial professional ethics. Additional points that can be added to the list are being self-motivated, self-improving, coordinative, enterprising, etc. 2） Answers may vary with varied individual insights into the tips. 3） The major differences that exist between Chinese and American secretaries may be that Chinese secretaries’ average age tends to be younger than that of American ones, for secretaries’ appearance is an indispensable reflection of corporate image in China, while experience and expertise outweighs appearance in choosing a secretary in U.S..。