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1、,棩(2),?,Roland Berger & Partners C International Management Consultants Barcelona C Beijing C Berlin C Brussels C Bucharest C Budapest C Buenos Aires C Detroit C Dsseldorf C Frankfurt C Hamburg C Kiev C Lisbon C London Madrid C Milan C Moscow C Munich C New York C Paris C Prague C Riga C Rome C S?o
2、Paulo C Shanghai C Stuttgart C Tokyo C Vienna C Warsaw C Zurich,2, ,3, 淶 沢顣 涨 桢涨涨 缰 漰飬 飬棬,4,顣 壬 湫 鼰 飬,5, 顣 滮滮 滮滮 滮滮 伨 ,6, 飬 飬 飻 飬 ,7, 滮滮 滮 滮 滮 飬 ,8, 飬,9, 滮滮 滮 滮 飬 ,10, ,11, 滮滮 滮 豸 飬 ,12, ,13, 滮滮 滮 裬 ,14, 滮 飬 顣棻,15, 蹤 淶 飬 ,16, ,17, 滮 &#
3、408115; İ ,18, 滮 飬,19, ,20, 滮 飬,21, 帺 飬 ,22, 飬棬,23, 帺 滮衢 绰豸 ,24, 为 飬,25, 帺 帺 鹫 帺 ,26, 为 飬棬,27, 帺 为 ,28, 飬棬棬,29, , 滮 棬鱨棬 ,30, 为 飬,31, 𱾲 () 豸 ,32, 飬,33, 𱾲 ,34, 为 3顣,35, ߿
4、22; 豸 棬淽 鵵 ,36, 为 1 飬,37, 𱾲 飬 豸 ,38, 为 3 飬,39, 𱾲 嵥 ,40, 顢豸 为 3 湤飬,41, 𱾲 飬 ,42, 为 3 飬,43, 𱾲 İ鼰 豸 ,44, 为 1飬ISO9000,45, 𱾲 豸 ,46, 为 3 飬,47, 𱾲 乤 豸 滮 ,48, 为 3 飬,49, 𱾲 豸 飬 ,50, 豸豸 为 飬3 飬,51, 𱾲 İ鼰 乤 豸 ,52, 为 飬3 飬1飬ISO9000,53,
5、 𱾲 鹤,54, 为 飬3 飬,55, 𱾲 飬 ,56, ,57, 潻 𣬸 为 3 飬,58, 𱾲 ,59, 飬3 飬,60, * # ,61, ,# * * * * , ,62, # * ,# * # () * - - 豸 , # * ,63, 顢 顢 顢 # * 豸 , # * ,64, * * ,65,* * * * * *, * 嵥,66,* * * * ,* * * *,*豸 * * * * * * *鵵 * * * *,67,* * * * *
6、,* * *,* * * * ,68, *,* *豸 * * * * *𡢻 *,69,(),2 1 ,:,: ,: ,:,:,:,/,?,?,?,?() ,?() ,?() , , ,70,22 ,:,: ,: ,:,:,:,/, , , ,?,?,? ?,(), ,71,2 1 ,:,: ,: ,:,:,:,?,?, ,? ?, ,?,? ,?, , , , ?, , , , ,72,2 1 ,:,: ,: ,:,:,:, , ,73,1 1 ,:,: ,: ,:,:,:,?, , 豸 , ,?,豸, ,?,?,74,2 1 ,:,: ,: ,:,:,:,?,/,?,?,?,
7、?, ?,?,75,2 2 ,:,: ,: ,:,:,:,,/ ,?,? ?,?,?,?,76,3 1 ,:,İ,: ,: ,:,:,:,?,İ,?, ,İ , , ,?,?,?,?,İ,İ,77,3 2 ,:,: ,: ,:,:,:,?,/,/ ?, ,鳤,鳤, , ,?,78,33,:,: ,: ,:,:,:,?,鳤, ,鳤,?,?,?,79,2 1 ,:,:,:,:,:,:,?,?,?,涨,?,?,涨,浵,?,80,2 2 ,:,:,:,:,:,:,?,?,?,浵,81,3 1 ,:,? ? , ,:,:,:,:,:, ,?,?,82,3 2 ,:,? ? ,Ǘ
8、038;,:,:,:,:,:,, ,?,?,,83,3 3 ,:,:,:,:,:,:, ,?,?,? ?,?, ,,84,1 1.1 淶淶 1.2 1.3 * 1.4 2000 2 2.1 ,2.2 2.3 飬 2.4 2.5 2.6 3 3.1 ,85,3.2 3.3 3.4 飬 3.5 &
9、#471034; 3.6 ,4. ,86, ? ? ? ? ? ,87,88,89,A,B,A,B,90, , , , , ,, , 豸 ,滮 , , , , , , ,淶 ,飨,91, , 豸 ,淶 , , , 豸 , 滮 , , , 嵥 , ,飨,92, ,93, 滮 ,94,谴,*,*,*,*,*,*,*,*,* ,* %,* %,* ,* ,95, , , 俪 ,96, , , , , , , , , , ,97, , ,顢,98, ,99,2001, 367
10、;118328010 , ,1000 300 200 1000 5,500 500 200 2000 5,10534 5169 ? ?,10901 5287 3280 10, ,100, 伸 ,5 ,裬5 ,101, , , , ,102, 200110002502002180045020038000200020012001450 ,103,1,2,3,4,2,3,4,1,2,3,4,1,2001,2002,2003,,.辡,104,1,2,3,4,2,3,4,1,2,3,4,1,2001,2002,
11、2003,105, ,106, ,107, , , , , , ,108, ? ? ? ? ? ,109,110, ,111, İ ,2001,2002,112,113,114,115, ,FA-J10000 , , ,116, , ,20%80% ,80% 20% ,117, , ,118, , , ,119, ,120, , 89%, , ,121,, /,122,123,124,125,126, , , ,127, ,128,乫 , ,129,130, , ,131,132,, = ,鷳,133,
12、 , , , , , , , ,134, , , , ,135,1,2, , , ,?,136,137, ,138, , ,139, ,140,141,142,(,143,(,侭,144,(,145,(,146,(,147,(,148,149,Xxxxx,Xxxxx,Xxxxx,Xxxxx,Xxxxx, ,33 25 12 14 10 94,150, 1 1 ,:,:,:,,滮,飨,151,,152, ? ? ? ? ? ,153, 飻 ,154,= + 𣨸 =?12 + + ,趨,
13、27511;,,155,156,60%40%,= ?60%/12 = ?5%,= ?60%/4 = ?15%,157,,淶,158,10%,1,: 8% KPI: 8%-5% 10%-5%,+4= 4.6,2,: 7% KPI: 7%-5% 10%-5%,= 2.6,3-,1,:54,KPI:4.5,2,:21,KPI:1.5,5%-10%,5%,5%-10%,10%,0.5,5,4,3,2,1,渺,159,KPI,160,KPI,= 8000/=1/1()= 8000 ?0.5=4000 ()= 4000 ?5% = 2
14、00()= 4000 ?5% ?3=600, = ?KPI/3 = 200 ? 3.9/3 = 260,* ,161,(), =?KPI/3 = 600 ? 3.00/3 = 600 = - 豾260280= 600-260-280=60,4 =?KPI/3 = 3000 ? 4.00/3 = 4000 = - 豾6008006001000 = 4000-600-800-600-1000= 1000,162,= 7000/=6/4()= 7000 ?0.4=2800 ()= 2800 ?15% = 420, =?KPI/3 = 420 ? 3.375/3 =472.5,3.6 =?KPI/3 = 2800 ? 3.6/3 = 3360 = - 豾472.5,500, 300, 380, = 3360- 472.5- 500- 300- 380= 1707.5,163, , , , , ,, , 豸 ,滮 , , , , , , ,淶 ,KPI,164, , 豸 ,淶 , , , 豸 , 滮 , , , 嵥 , ,KPI,165,KPI,60%40% 估,166,KPI,167, ,168,
