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1、101 Things A Six Sigma Black Belt Should Know一名6西格玛黑带应了解的101件事By Thomas PyzdekReproduction permitted providing copyright notice remains in tact and no changes are made to the contentCopyright 2003 by Thomas Pyzdek, all rights reserved1. In general, a Six Sigma Black Belt should be quantitatively ori
2、ented. 通常，6西格玛黑带应定量导向。 2. With minimal guidance, the Six Sigma Black Belt should be able to use data to convert broad generalizations into actionable goals. 仅需最低限度的指导，6西格玛黑带就应能利用数据把泛泛的概括转化为可实施的目标。 3. The Six Sigma Black Belt should be able to make the business case for attempting to accomplish these
3、 goals.6西格玛黑带应能为完成这些目标提供业务案例。 4The Six Sigma Black Belt should be able to develop detailed plans for achieving those goals. 6西格玛黑带应能为达到这些目标制定详细的计划。 5The Six Sigma Black Belt should be able to measure progress towards the goals in terms meaningful to customers and leaders. 6西格玛黑带应能测量出朝着预期目标进展对顾客和公司领导
4、的意义。 6The Six Sigma Black Belt should know how to establish control systems for maintaining the gains achieved through Six Sigma. 6西格玛黑带应知道如何建立控制体系来保持通过6西格玛所取得的收获。 7The Six Sigma Black Belt should understand and be able to communicate the rationale for continuous improvement, even after initial goal
5、s have been accomplished. 6西格玛黑带应了解并能够传达持续改进的基本原理，即使在初始目标已经达到后也应这样。 8The Six Sigma Black Belt should be familiar with research that quantifies the benefits firms have obtained from Six Sigma. 6西格玛黑带应熟悉对通过6西格玛所获利益的量化研究。 9. The Six Sigma Black Belt should know or be able to find the PPM rates associat
6、ed with different sigma levels (e.g., Six Sigma = 3.4 PPM) 6西格玛黑带应知道或能够找出与不同西格玛水平相关连的PPM比率（例如，6西格玛3.4PPM）。 10The Six Sigma Black Belt should know the approximate relative cost of poor quality associated with various sigma levels (e.g., three sigma firms report 25% COPQ). 6西格玛黑带应了解与不同西格玛水平大致对应的劣质成本（例
7、如，3西格玛水平的公司劣质成本约占25%） 11. The Six Sigma Black Belt should know how to quantitatively analyze data from employee and customer surveys. This includes evaluating survey reliability and validity as well as the differences between surveys. 6西格玛黑带应了解如何定量分析对员工和顾客进行调查所得到的数据，包括评估调查结果的可靠性、有效性以及各次调查之间的差异。 12.
8、The Six Sigma Black Belt should understand the roles of the various people involved in change (senior leader, champion, mentor, change agent, technical leader, team leader, facilitator). 6西格玛黑带应了解参与变革的各种员工所扮演的角色（高层领导、拥护者、顾问、变革代理人、技术领导、团队领导、推动者）。 13. The Six Sigma Black Belt should be able to design,
9、 test, and analyze customer surveys. 6西格玛黑带应能设计、检测和分析对顾客进行的调查。 14. Given two or more sets of survey data, the Six Sigma Black Belt should be able to determine if there are statistically significant differences between them.给出两组或多组调查数据，6西格玛黑带应能确定它们之间是否存在统计上的显著性差异。 15. The Six Sigma Black Belt should
10、be able to quantify the value of customer retention. 6西格玛黑带应能量化顾客保持力的数值。 16. Given a partly completed QFD matrix, the Six Sigma Black Belt should be able to complete it. 给出完成一个部分的质量功能展开矩阵，6西格玛黑带应能将其完成。 17. The Six Sigma Black Belt should be able to compute the value of money held or invested over ti
11、me, including present value and future value of a fixed sum. 6西格玛黑带应能计算出所持资金或者已投资金的价值，包括现值和未来价值的固定总和。 18. The Six Sigma Black Belt should be able to compute PV and FV values for various compounding periods. 6西格玛黑带应能计算出不同复利计算期的现值和未来值。 19. The Six Sigma Black Belt should be able to compute the break e
12、ven point for a project. 6西格玛黑带应能计算出一个项目的得失平衡点。 20. The Six Sigma Black Belt should be able to compute the net present value of cash flow streams, and to use the results to choose among competing projects. 6西格玛黑带应能计算出现金流转的净现值，并把这个结果用于选择项目。 21. The Six Sigma Black Belt should be able to compute the i
13、nternal rate of return for cash flow streams and to use the results to choose among competing projects. 6西格玛黑带应能计算出内部现金流转的利润率，并将这一结果用于选择项目。 22. The Six Sigma Black Belt should know the COPQ rationale for Six Sigma, i.e., he should be able to explain what to do if COPQ analysis indicates that the opt
14、imum for a given process is less than Six Sigma. 6西格玛黑带应了解劣质成本对于6西格玛的根本意义，也即他应能说明如果劣质成本分析显示出给定过程的最佳值小于6西格玛时该做些什么。 23. The Six Sigma Black Belt should know the basic COPQ categories and be able to allocate a list of costs to the correct category. 6西格玛黑带应了解劣质成本的基础类别，并且能够把一份成本清单正确分类。 24. Given a table
15、of COPQ data over time, the Six Sigma Black Belt should be able to perform a statistical analysis of the trend. 给出过去的劣质成本报表，6西格玛黑带应能完成趋势的统计分析。 25. Given a table of COPQ data over time, the Six Sigma Black Belt should be able to perform a statistical analysis of the distribution of costs among the various categories. 给出过去的劣质成本报表，6西格玛黑带应能对各类品质成本的分配情况进行统计分析。 26. Given a l
