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1、1商务英语服务员英语教案2English Teaching Plan审批签字Title授课题目Unit 4The Foodservice Industry-Reception for Guest餐饮业接待客人 授课时数2Teaching method授课方法行为引导、脑图法、案例法、任务法、情景角色扮演教 具 投影、录像带、实物、收银机、菜单、酒店简介、盘、电话 授课班级目标群体Class14 Grade 2004，majoring in tourism and service 2004.14 班 涉外服务英语专业Time时间October 10tth2004Teaching aims教学目的
2、1. Learn the subject skill-reception for guests in restaurant. 学会专业技能餐厅接待2. Train the students ability of listening.speaking,reading and writing English. 培养综合技能-听、说、读、写3. Get the students to master some useful expressions 掌握专业词组、模块、句型4. Help the students know more about western culture and how to re
3、cepte for guest 教学重点、 难 点1.The usage of subject words and expressions.2.The improvement of the students reading、speaking、listening and writing ability.objectiveactionCognition objective Emotion objective Action objective Contact objectiveAnalysis Of the maIn actionRemember and unDerstand the pointso
4、fknowledgePareicipate activelyStudy the skillAnd operate correctlyCooperate happily行为目标Analysis Of partialactionDemonstratethe points of knowledgeDiscuss intensely Designthe proprograms Andperform correctlyHelp each other and Solve the problems3abilityaction ActionsAbility of pecialtyLearn and grasp
5、 the language knowledge of reception about foodservice industry .Abilitiy of methodsStudents can recept the guests-greeting 、introduce、inqure、order 、chashier., according the different situations. 能力目标Ability of societyGrasp the subject words expressionssentences,and be able to use them in actual sit
6、uation.学习材料：商务英语教材、华融酒店简介、菜谱、教辅的旅游英语 、 餐旅模块英语 、英文服务录像、哈尔滨风光片；组织形式：学生分成四组，一名组长。教室被模拟成餐厅，大门 1 号生、吧台 2 号生、餐桌 3 号生、收银台 4 号生，顾客 5、6、7、8 号生扮演。任务书：task 一：仔细阅读案例，回答案例后问题。2 分钟二：每组根据实际不同情景选择不同英文服务程序。3 分钟三：每组 5-6 名同学扮演餐厅接待情景。要求：）根据教师制定情景涉及服务流程。）专业术语正确、清晰、流畅，表演入情入境。）在教师启发、师生互动情境下，用英语解决接待服务任务。Teaching Procedures
7、 教 学 内 容 、 教 学 步 骤 教学方法组织教学 Organization:1.Exchange the greeting between teacher and students.2. Check up the number of students.复习提问Revision: 1. Show some pictures of restaurant and ask the students to say out the subject words 、expressions sentences aboutgreeting or telephone.例： 客 人 guest 招呼用语：Goo
8、d morning.服务员 waiter Can I help you? welcome to 2. Let students play the dialogues acting waiter and guest in pairs. Other students recommend.备注2 分钟10 分钟多媒体展示餐厅服务场面复习：迎宾顾客接电话接待客人学生分层次、分角色，配音表演，评论组长总结课前延伸情况7课前导语Guide:In the foodservice industry ,reception the guests is an important skill. Today well
9、learn Some subject words and expressions so that you can serve the guests well and fluently.学习领域： 英语语言的运用主要行为： 理解 思考 表达（口头、书面）服务技能学习环境：模拟餐厅情景接待客人学习思考创造性地因人因情用英文打招呼、介绍、推荐、点菜、介绍酒水、介绍哈尔滨名胜特产。行为能力分析：专业能力 听说表达、独立思考、归纳推理方法能力 逻辑思维、记忆、联想创造社会能力 参与、服务礼仪、艺术、听说表达目标群体： 涉外服务英语专业教法：大脑风暴（听说引导） 、行为引导、脑图法、案例法、任务法、情景角
10、色扮演课件（一）多媒体展示教授新课Presentation: 1.Teacher Shows the scenes about reception, ask students think of restaurant . the guests in the restaurant .任务书 案例：传真通知哈尔滨华融店：今有来自美国的通信公司经理 Smith 先生及夫人下榻贵酒店观光哈尔滨两天，请务必安排好餐厅服务及接待工作，保证他们在贵酒店渡过愉快时光。中国旅行社北京总部年月）问题 questions:a)How many kinds of services are this notice inv
11、olved in?通知包含几项接待任务 B)If you are waiter in restaurant ,how will you serve them?假如你是服务员如何为客人服务？c)How many steps of the reception ,what? 接待包括几个工作步骤，是什么？2)学生讨论. Students find some key words of reception and write some on the blackboard in groups.学生大脑风暴法找出接待服务流程关键词Let the students think and draw the Min
12、d map of “reception for guest2 ”画行为引导图Good morning. 欢迎 Would you like.?Excuse me can I help you? 招呼 问询 How do you like.? Have you been waited on? What about.?May I help you? How about.3 分钟导言明确教学目的多媒体课中展示教学目标10 分钟 多媒体展示画面情景视、听入手。展示英文服务录像，案例分析，教室布置任务（任务驱动发）模拟餐厅环境引入，启发学生行为引导法，找出接待客人关键词10知识转为技能行为引导法，启发学
13、生发散思维画出若干“脑图”.创造性思维小组展示课前在酒店搜集的菜谱、中8What do you think of .?Let mo show you some samples ofWould you please look at these samples? 介绍 You may have a good look firstShall I show you each of them? 点菜 SelectSun island is famouse scene . 服 务 PickoutHow much is it ? ￥ 收银 GetPlease change the dollar into R
14、MB.See you later ! Please dropin again! 告别接待服务流程工作流程图。3. Watch the VCD and let students listen carefully try to find the meaning of dialogues. 学对话 理解掌握关键接待技能4. Read after the tape and students find the new words andexpressions.The teacher explains them.分层强化专业词汇Words;1)order vt.定购点菜eg. I ordered the
15、dishes for guests.2)broccoli n.花椰菜 eg. The broccoli is very popule with the Americans. 3).crab n. 螃蟹eg. Ill be glad to selectcrab。4)Recommendation 推荐，介绍eg. Iwould like Recommendation for you.5).delicious a. 美味可口的6).reservation n.保留预定7)fry frai vt 油煎，油炒，油炸 8)steak steik n.牛排9). go well with sd. 适合10）.Buffet dinner 自助晚餐5. Show the students the TV watch of dia
