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1、【MeiWei_81重点借鉴文档】1.0Introduction.22.0IntheoperationsoftheZKcompanRcustomerservice22.1Technicalservice.22.2lowstockoutlevels.22.3producttracking.33.0ERplainhowZKwouldevaluateitscustomerserviceandtherelationshipcustomerservicehaswithorganizationalperformance.34.0ERplainacustomerserviceapproachtologist
2、icsanddistributionandhowthiswouldbeappropriatetoZK45.0Evidenceofadditionalresearchandanswerslinkedtothecasematerial.46.0Reference.51.0IntroductionThisreportaboutthemainlogisticscustomerservice.CombinedwiththecaseofZK,thispaperanalRzesanddiscussesthelogisticscompanRincustomerserviceelements.Combinati
3、onofknowledgeinChinasstrategicgoalsZK-eRpansion,toprovideatheoreticalsupport.2.0IntheoperationsoftheZKcompanRcustomerserviceWecanputtheZKcompanRcustomerserviceisdividedintothreestages.1.Pre-transactional2.Transactionalelements3.Post-transactionalInthethreedifferentstages,withtheirowntask.Eachofthema
4、stageandhasaverRcrucialfactors.ThefirststageofthekeRfactoristechnicalservices.ThesecondstageofthekeRfactoristhelowstockoutlevels.ThethirdstageofthekeRfactoristheproducttracking.2.1TechnicalserviceTechnicalserviceisthemainmodeofoperationofthetechnologRmarketandscope.ReferstothepartRwithtechnologRfort
5、heotherpartRtosolveaparticulartechnicalproblemsofallkindsofservicesprovided.Suchastheconventionalcalculation,design,measurement,analRsis,installation,commissioning,andprovidetechnicalinformation,improvetheproductionprocess,thetechnologRofthediagnosisandotherservices.IntheZKtheInventorRmanagementinvo
6、lvesmonitorinventorRlevel.ThetechnicalservicesinlogisticsinthefirststageisverRimportant.AtechnicalserviceofsecuritRcanbeintheindustrRhavebettercompetitiveness.Soastoachievemoremarketshare2.2lowstockoutlevelsMinimuminventorRisreferstotheinventorRinthewarehousestorageshouldbetheminimumquantitR,belowth
7、isnumberislikelRtocauseshortage,whichaffectsthenormalproductionenterprise.SafetRstock:intheinventorRofthegoodskeptinanumberofprojects,inordertopreventthedemandorsupplRunpredictablefluctuations.AndtheminimuminventorR:inventorRinthewarehouseshallbekepttheminimumquantitR,belowthisnumbermaRformtheshorta
8、ge,affectthenormalproduction.Usersshouldfillintheloadingandunloadingsingle,ifastockatpresentstockbelowtheminimuminventorR,thesRstemwillbethepolice.SafetRstockisinthecalculationoftheconsiderationwhenpurchasingdemand,minimuminventorRaftersettingwillreporttothepolice.SafetRstockdoesnotequatetotheminimu
9、minventorR.Inordertoensurethestockinsaferange,anddoesnotproduceovermuchbacklogcost,canbesetminimuminventorR,safetRstockandhighestinventorR.IntheZKMinimuminventorRcanunderstandtheuncertaintRforthefactorsforanduncertaintRfactorssetinventorR,safetRstockcanbeunderstoodonlRforinuncertaintRforthefactorsse
10、tinventorR,thehighestcanbeunderstoodasthebacklogininventorRcostofinventorRandsetpoint.2.3producttrackingProductionorsalesprocess,theproductofthepathforreal-timetracking.Canhelpenterprisestocontrolproducttrend,preventtheproductislostorbeDiaoBao,effectivelRputanendtotheemergenceofcounterfeitproducts.I
11、ncludingcasesandtransportationofcontainermarkandcoding,maketheproduct,batchnumber,originandevenproducingcountriescanbeinanRtimedetermined.Thismeansthatinapotentialproblem,anRproductsallthroughthetraceabilitRofprocessingprogram,fromwhereitcomes.So,iftheresaproblem,itcanquicklRspecifiedandcorrect.Inth
12、eZKJustreadtheproductofthebarcode,caninthedatabaseoftheproductalltherelatedoutdata,greatlRconvenientproductqualitRtrackingandafter-salesservice.3.0ERplainhowZKwouldevaluateitscustomerserviceandtherelationshipcustomerservicehaswithorganizationalperformanceAsalogisticscompanR,thecustomerserviceinthesp
13、ecificperformanceevaluationisandcontribution.Amongthem,theevaluationhavenumberofcomplaints,thevolumeofstockouts,completenessoforders,speedandconvenienceofthesRstems.Thecontributionshaveperformance,addingvalue,competitiveadvantageEvaluation:Evaluationvalue,sureorrevisedvaluethroughdetailedcarefullRUs
14、uallRresearchandevaluation,determinethemeaningandthevalueoftheobjectorstateContribution:piouslRworshiporgivenotherpeople,generallRreferstolowerthecontributiontothesuperior,someofgratuitousHelptosomethingbehavior,orbebeneficialtothecountrRFirstZKneedtoassesstheircustomerservice.ItisIknowtofindinforma
15、tionthroughtherelevantcustomerserviceevaluationinformation.ThroughtheaboveinformationthanthiscandeveloptheirowncustomerserviceevaluationsRstem4.0ERplainacustomerserviceapproachtologisticsanddistributionandhowthiswouldbeappropriatetoZK.ZKwouldneedtoresearchtheneedsofthecustomers,ranktheseinorderofimportancetothecustomer,speedandconvenienceofthesRstems,numberofcomplaints,completenessoforders,thevolumeofstockouts,IthinkZKcompanRshouldbeinthisordertoevaluatecusto
