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1、点击职业英语,职业英语模块 酒店英语,主 编 王君华 副主编 彭一飞 何 珊 编 者 张 洁 杨云桃,Task 1 Match the following pictures with the corresponding words.,fax machine photocopier computer printer projector scanner shredder telephone,1._,2._,3._,fax machine,shredder,projector,UNIT 14,4._,scanner,Task 1 Match the following pictures with t
2、he corresponding words.,fax machine photocopier computer printer projector scanner shredder telephone,5._,6._,7._,photocopier,computer,printer,UNIT 14,8._,telephone,Listening,Task 1 Listen to the following conversation and fill in the blanks with the words or expressions.,UNIT 14,C: Good morning. Bu
3、siness Center._ ? B: Good morning. This is Henry Bush calling from Room_ . _Would you mind giving me some information on your services? C: Certainly not, Mr. Bush. We have and secretarial assistance catering to the needs of all our business guests. B: I have some documents _at the moment and I hope
4、they will be ready before 3:00 p.m. today. C: _pages are they in all? B: It will be about _. C: Well, it s rather a tough job, but we ll try our best, Mr. Bush. B: Good. Id really appreciate it if it could be arranged.,May I help you,comprehensive,communication facilities,to be typed,How many,20 pag
5、es,Listening,Task 2 Listen to the conversation and decide if the following statements are true (T) or false (F).,UNIT 14,( ) 1. The guest wants to send a letter. ( ) 2. The hotel doesn t provide fax service. ( ) 3. The fax was sent to Mr. Bush this morning. ( ) 4. The fax number is 226565-3554.,F,F,
6、T,T,C: Good morning, sir. May I help you? B: Good morning. My name is Bush, Henry Bush. I am expecting a fax from a client in Shanghai. C: Just a moment, Mr. Bush. Let me have a check. May I know your clients name? B: Yes. The name is Shanghai International Training Center. C: Oh, I am sorry. I am a
7、fraid we haven t got it up till now. B: But I was told they would fax it to me this morning. C: Don t worry, Mr. Bush. Please leave your room number and we will send it up to your room as soon as we get it. B: OK. My room number is 808. C: Is there anything else, Mr. Bush? B: Oh, please send this fa
8、x to New York. C: Yes, sir. May I have the fax number? B: Here you are. Its 226565-3554. C: Would you mind signing your name on the bill here? It will be on your account. B: Certainly not. Here you are.,Scripts,Task 1 Read and practice the conversation in pairs.,C: Good morning, Mr. Bush. What can I
9、 do for you? B: Good morning. I d like to copy this document. C: How many copies would you like? B: Ten please. C: OK. Would you please sit down and wait a moment please? B: Thank you. C: Excuse me, Mr. Bush. Hows this? B: Let me see. Wow. Im afraid this didnt come out very well. C: Im sorry. Would
10、you like me to try it a little darker? B: OK. The original is not very clear, is it? C: No. Lets try a little darker. What do you think? Is this all right? B: Yes, thats much better. Thanks.,UNIT 14,Task 2 Decide which sentences are spoken by the Clerk (C), which by the guest (G). Then, arrange the
11、sentences to make a good conversation.,( ) ( ) ：Would you prefer first class or economy class? ( ) ( ) ：Yes, Im Eric King in room 226. Id like to get a seat on a flight to Shenzhen tomorrow. ( ) ( ) ：Just a moment please. Thank you for your waiting. We have two flights at 3:00 pm and 5:30 pm. Both f
12、lights have seats available. ( ) ( ) ：Thank you. ( ) ( ) ：Good afternoon. What can I do for you? ( ) ( ) ：Id like the first. Can you tell me what time it gets to Shenzhen? ( ) ( ) ：Im sorry, Mr. King. The economy class has been fully booked in that flight. I wonder if youd consider taking the 5:30 f
13、light? ( ) ( ) ：That s OK. ( ) ( ) ：It gets to Shenzhen at 7:10 pm. How s that? ( ) ( ) ：We will send the ticket to your room this evening. ( ) ( ) ：An economy ticket with an open return, please. ( ) ( ) ：My pleasure. Wish you a nice journey. ( ) ( ) ：Sounds great.,UNIT 14,7,C,2,G,3,C,12,G,1,C,4,G,9
14、,C,10,G,5,C,11,C,8,G,13,C,6,G,The Business Center plays an increasingly important part in modern hotels. Large modern hotels contain not only tastefully decorated rooms but also advanced facilities to meet the needs of all business guests. We live in the age of information. Modern hotels also offer
15、international communications, telephone, telex, fax, type-writing, duplicating facilities/ equipments and so on. All these make it possible for hotel guests to take advantage of comprehensive communication facilities and secretarial assistance while staying at hotels. A fax machine can send and receive an exact copy of any image typescript, handwriting, drawings or photographs. When sending a fax for a guest, the clerk should make sure whether the fax
