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1、电话用语接听: Good morning/afternoon. IPO PANG.自报姓名：This is Merry speaking. May I help you?/What can I do for you?转接电话：Just a second./ One moment,please./ Hold on,please. Ill put her on the phone./I will switch the line to him. Ill put you through.别人不在：Sorry, he is not at his desk right now. Sorry,he is n
2、ot in the office now. Im sorry, hes out right now. Sorry,I dont know if he will come back today.后续处理：Do you want to leave a message? Would you like to leave a message? May I take your message? Could you call him later? Could you please call his mobile? Sorry, but I can give you his Email.留下信息：May I
3、know who is calling? May I have your name please? How to spell your name? What campany are you from? Could you tell me your phone number and E-mail adress,please?结束对话：Thank you for your calling. Thanks for calling. Nice to have your call. Pleased to talk with you.寒暄：Nice to meet you./How are you?回答问候：Fine.Thank you./Pretty well.Thanks a lot./Not bad./Couldnt be better.其他客套话：How is your business?/ How are things going on with you?/ How is your family?告别：Talk to you later. / Take care./ Bye bye./ See you.回应感谢：You are welcome./ My pleasure.
