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1、-精选公文范文-酒店道歉信 篇一：酒店的道歉信范文3篇 酒店的道歉信范文3篇 道歉是跨文化语用学最受关注的言语行为之一,文化间的道歉异同反映了文化间的共性与特质。本文是小编为大家整理的酒店的道歉信范文，仅供参考。 酒店的道歉信范文篇一： 尊敬的宾客： 欢迎您光临本酒店，酒店对此表示十分的感谢。由于酒店新近开业，在各项服务及装修中有不足之处望您多给予谅解，由此对您带来不便，向您表示最诚挚的歉意。 您给予我们的意见： 我们深谙以客为尊的品牌理念，也正是您的评论，让我们看到了服务质量上的疏漏，再次谢谢您的意见，我们也会在将来的管理培训中提高并加强相应的业务流程。 衷心期待着您的再次莅临。 祝您及家人
2、： 身体健康 万事如意 XX大酒店 酒店的道歉信范文篇二： 尊敬的客人： 您入住本酒店，本酒店对此表示十分的感谢。由于本酒店进行维护施工，在9：00-12：00和14：00-18：00两个时段会有小量噪音，由此对您带来了不便，表示歉意。希望您能配合我们和谅解我们。再一次向您表示最诚挚的歉意。 XXX酒店 20xx年x月x日 酒店的道歉信范文篇三： 亲爱的客人： 您好!首先请允许我对您遇到的预定没有房间的问题给您带来的不便致以真诚的道歉。由于近来客人较多，客房紧张，导致有些客人无法入住，我们深感抱歉。 我们可以介绍您去与我们同等档次的酒店，还有不知您方不方便把您的姓名和联系方式留下，如果有了房间
3、我们会在第一时间通知您并免费接您回来，为了表示我们的歉意，我们决定在您入住时给你一定折扣折并免费提供早餐。 祝您过得愉快! XXX酒店 20xx年x月x日篇二：酒店英文道歉信 篇一：英文道歉信 ms. mitsuko iwasaki 3-16-6-804, higashisuna koto-ku tokyo, 136-0074 dear ms. iwasaki, upon your arrival, our agent failed to locate your reservation. we sincerely apology as our associate obviously mista
4、kenly implemented the standard checking in procedure. the reservation for you and ms. hinako muto were made early november, and never been deleted. we understand that you may requested the king size room but actually we could not satisfy your may the year of the rabbit bring you joy and prosperity.
5、yours sincerely, alfred zhuang front office manager november 03, 1999 mr. shen nan ping flat 20f, block 1 robinson heights 8 robinson road hong kong dear mr. shen we are sorry to learn of the unpleasant experience you had encountered during your last stay with us on jun. 13-15, 1999 as incorrect amo
6、unt was charged onto your visa card account, it should be rmb 6787 instead of rmb we have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere
7、apologies to you in this respect. mr. shen, attached is copy of your hotel bill and amended visa card voucher with correct amount indicated for your reference and perusal. if you have any queries, please do not hesitate to contact us. your sincerely alfred zhuang front office manager dear mr. shu i
8、would like to thank you for choosing the china world hotel for your recently stay. on behalf of management and staff, please accept my sincere apologies for the failed to extend your golden circle benefits of the king size bed, golden circle appropriate floor and newspaper. during your stay with us
9、on 01- 08th nov. my apologize once again and thank you for taking time to bring this matter to our attention. should you have any inquiries, please feel free to contact me. kind and best regards. alfred zhuangfront office manager. dear mr. li it has been brought to my attention that upon checking in
10、 at china world hotel on jun 2, 1999 your experience was one of difficulty. i would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as i assure you that the necessary actio
11、n gas been taken to rectify the lack of service you should have receive. unfortunately there was an error in your reservation regarding your arrival date. i am unable to identify where the oversight originated through my investigation however i regret that you were inconvenienced. sincerely, alfred
12、zhuang front office manager dear sir or madam: with renewed apologies. yours sincerely alfred zhuang front office manager mr. ulrich niemann. director people-people exchange co. dear sir or madam:friday 22nd september many thanks for your fax dated 7th september address to general manager concerning
13、 the problems you experienced during your last visit from 29th-30th august. mr. ford, our general manager is away on leave at present and therefore i have taken the liberty of replying to you on his behalf. mr. niemann, please accept our sincere apologies for the problems you have experienced - our
14、policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those golden circle members who are eligible for upgrades may book through any channel, subject of course to room availability. i have subsequently taken appropriate steps to ensure that none of our other eligible gol
15、den circle guests are similarly inconvenienced in future. it is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore i thank you for taking the time to put pen top paper. regards alfred zhuang front office manager篇二：英文致歉信_范文 道歉信 letter of apology 我们在工作或生活中，有时难免会犯一些错误，写封致歉信就显得很有必要。道歉信通常包括以下内容：表示
