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1、,TRAINING ACADEMY,FOOD & BEVERAGE SERVICE MODULE “How to set an American Breakfast Order” F&B SERVICE 01-00,We should always attempt to serve an order of American Breakfast with a Room Service trolley. When it is not possible due to the volume we would still need the service of the trolley as the ho
2、t food must be kept in a hot box. 我们始终如一的用客房送餐车去服务美式早餐。当数量太多无法完成时，我们还是必需用餐车来送餐以确保热菜保存在保温盒内。,Introduction (前言),wow,This forms the base for a 这一切源自,Introduction (前言),experience at Hyatt Regency Dongguan. 莅临东莞松山湖凯悦酒店的独特体验,By the end of this session, our objective is to ensure that you have learned “how
3、 to set an American Breakfast Order” with confidence, and according to our defined standards. 在本次课程的结尾，我们的目标是确保你能按照我们讲授的标准学会“如何为客人摆放一个美式早餐的点单”并且是有信心的和按照我们定义的标准 Any Questions? 有什么问题吗?,Objective (目标),1. Check Personal Hygiene（个人卫生）,What do we need to check for personal hygiene? 我们需要检查哪些个人卫生？ Clean and
4、 dry hands 干净并干燥的手,2. Select trolley（选择餐车）,What do we need to ensure? 我们要确保什么？ In good condition 无破损 Wheels and joints of the flaps are in good condition and oiled 轮子和折叠板连接处工作良好,3. Select tablecloth（挑选桌布）,What do we need to ensure? ! 我们需要确保什么？ No Stains 没有污渍的 Well pressed 熨烫好的 No tears 无破损的 No run i
5、n stitching 边缘良好,4. Select Hot Box （挑选保温箱）,What do we need to ensure? 我们需要确保什么？ Clean and dry 干净 In good condition 工作良好 Well charged and working 正常加热,What do we need to check for equipment? 我们需要检查什么？ Check the Pantry copy of the order before proceeding 检查送餐点单联 Silverware 银器 No stains 没有污点 Not tarnis
6、hed 光亮的 In good condition 没有损坏,5. Select equipment（选择用具）,Chinaware 瓷器 Clean and dry 干净 No stains 没有污点 No crack or chips 没有缺口和裂缝 Glassware 杯具 Clean and dry 干净 No stains没有污点 No crack or Chips没有缺口和裂缝 Well polished擦拭良好,5. Select equipment （选择用具）,Linen 布草 No stains干净 Well pressed and in the case of napki
7、ns it should be well folded 平整，如果适餐巾要择好 No tears没有破缝 No run in stitching边缘没有破 Printed stationery 印刷品 No stains干净 No tears没有破缝 Information is updated内容更新的,5. Select equipment （选择用具）,How do we open the trolley? 如何展开餐车？ Release catch 打开卡子 Adjust table top to horizontal position 调整桌面到水平 Ensure top is se
8、cured 固定桌面,6. Open trolley （展开餐车）,7. Lay the Table Cloth （铺桌布）,How do we lay the Table Cloth? 我们如何铺桌布？ Stand square to length of the Trolley 站在餐车长的一边 Unfold Table Cloth 打开桌布 Keep open end close to our body 开口的一边靠近自己 Hold Table Cloth by holding folded end between thumb and index finger, first end of
9、Cloth between index and third finger 用拇指和食指捏住折着的一边，用食指和中指捏住第一层的边,7. Lay the Table Cloth （铺桌布）,Flip the other end of the Cloth over the Trolley and release thumb simultaneously 抛出另一边同时松开拇指 Maintain grip on the Cloth with index and third finger and adjust the Cloth to cover the Trolley evenly 用食指和中指抚平
10、桌布，然后调整以平整的覆盖餐车,8. Set the Trolley （摆设餐车）,What is the standard setting required on the Trolley? 标准餐车摆位需要什么设备？ Table Cloth 桌布 Bud vase with fresh flower 有鲜花的花瓶 Salt and pepper shaker 胡椒盐瓶 Room service tent card (For position refer to photograph) 送餐卡（置于照片所示位置）,Arrange the tent card and sugar bowl at t
11、he centre head of the tray 将糖盅和展示卡放在托盘正上的位置 Place the fork on the left side of the cover 叉子放在盖子的左边 Place the knife on the right side of the cover according to the diameter of the dessert plate which will be placed between the fork and the knife 刀放在盖子的右边，与叉的距离相当于一个甜品盘的直径 Place the side plate with din
12、ner napkin and butter knife on the left of the fork. 和餐巾黄油刀一起放在叉的左边 .,8.Set the trolley（摆设餐车）,Where is the coffee cup placed? 咖啡杯放在哪里？ Place the coffee cup with saucer and teaspoon on the right side of the knife. 配上底碟和咖啡更放在餐刀的右边 Where is the coffee pot placed? 咖啡壶放在哪里？ Place the coffee pot with the
13、creamer on the upper right hand corner of the tray 将壶和奶盅一起放在托盘的右上角,8. Set the trolley （摆设餐车）,Where do we place the jam tray and butter dish? 黄油碟和果酱碟放在哪里？ Jam and marmalade tray to be placed on the left hand corner of the tray close to the sugar bowl 果酱碟放在托盘左上角靠近糖盅的位置 Place the butter dish right abov
14、e the dessert plate in the centre 黄油碟放在正中甜品盘的上方 Where do we place the Hi ball glass? 果汁杯放在哪里？ Place the glass at the tip of the knife. 放在餐刀的上方,8. Set the trolley （摆设餐车）,Where do we move the trolley after setting? 布置完后餐车放哪里？ Move near to pick-up point 放在易取处 Why do we need to move the trolley? 为什么我们要将
15、餐车移动？ Avoid obstructing workflow 避免阻塞工作通道,9. Move trolley (移动餐车),What do we need to ensure? 我们要确保什么？ Wheels of trolley secured to avoid excessive movement 锁住餐车轮子以避免不必要的移动,9. Move trolley (移动餐车),Checking the Standard (标准检查),Q: What do we need to check for personal hygiene? 我们需要检查哪些个人卫生？ Q: What do we
16、 need to ensure when selecting a trolley? 当选择餐车时我们要确保什么？ Q: What do we need to ensure when selecting a tablecloth? 当选择桌布时我们要确保什么？ Q: What do we need to ensure when selecting a heating cabinet? 当选择加热柜时我们要确保什么？ Q: What do we need to check in the equipments? 我们需要检查哪些用具？ Q: How do we open trolley? 如何展开餐车？,Checking the Standard (标准检查),Q: How do we lay tablecloth? 我们如何铺桌布？ Q: What is the standard setting required on the trolley? 标准餐车摆位需要什么设备？ Q: Where is the
