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1、Nonverbal Communication,Its not what he said, but the way he said it. English Saying There is language in her eyes, her cheeks, her lips. William Shakespeare,Teaching Objectives,Definition Classification Function Content,Teacher Ive been a teacher for ten years and I can always tell when students do
2、 not know the answer during the class discussion. They either look down at their notes, stare out of the window, of fix their shoelaces, but they never look at me in the eye. College Student Mary says she likes me, but I dont know how she really feels about me. Weve gone out three times and she rare
3、ly laughs at my jokes or smiles at me. She always looks bored when I talk to her.,Customer I was at the store trying to decide which television to buy. An overeager salesman approached me, waved his hands in front of my face, and nearly stood on my feet. I became so uncomfortable and left the shop.,
4、Definition,Nonverbal communication refers to transmission or messages by a medium other than speech or writing. Research suggests that 93% of the message was transmitted by voice tone and facial expressions, whereas only 7% was transmitted by words. (Mehrabian A. & wiener M., 1967),Nonverbal communi
5、cation, its study areas,Nonverbal communication covers four areas: time language (chronemics), space language (proxemics), body language (kinesics), and paralanguage (voice modulation).,Nonverbal communication, its study areas,Each of these broad areas include over 20 topics. Below are some of the c
6、ommon topics most communication theorists address: 1. time language (chronemics): punctuality, promptness, time orientation, what is early or late, long or short, etc. 2. space language (proxemics): body distance and body touch 3. body language (kinesics): posture (the way the body is held), stance
7、(the way of standing), gesture, facial expression, eye behavior, appearance (including clothing, cosmetics, hair style and smell), etc. 4. paralanguage (voice modulation): speed, volume, pause, silence, etc.,Functions,Repeating,Complementing,Substituting,Regulating,Contradicting,Potential Problems,W
8、e are more than our culture. We are not all alike when it comes to values, attitudes, beliefs, and nonverbal communication. We tend to forget that nonverbal behaviors seldom occur in isolation. They are normally linked to both our verbal messages and the setting in which we find ourselves.,Time Lang
9、uage (Chronemics),Hall elaborated on two time systems: Monochronic Time (M-Time) and Polychronic Time (P-Time). Northern American, Western and Northern European cultures are typical M-Time cultures. Latin American, African, Arab and most Asian cultures are P-Time cultures.,Monochronic Time (M-Time),
10、M-Time cultures place great emphasis on schedules. Two striking features of M-Time are punctuality and promptness. M-Time is characterized by cutting time into bits and scheduling one thing at a time.,punctual, on schedule, on time, to the minute, on the hour, at the appointed time, at the stated ti
11、me, in time, in good time, timely, well-timed, perfect timing.,Polychronic Time,P-Time practiced by most other peoples is less rigid and clock-bound. People from P-Time cultures schedule several activities at the same time, and the time for them is more flexible and more human-centered.,Case 1,Once,
12、 a U.S. diplomat, new to an African country, was eager to meet with a high-level government official. After waiting for about two weeks, he became impatient and pressed for an interview. It was grudgingly permitted. He arrived at the agreed time but was made to wait. 15 minutes passed; he was on pin
13、s and needles. He demanded an answer from the officials aid. But there was none. An hour passed before he was finally ushered in. To his surprise, however, there were quite a number of guests present. The official was not prepared to receive him alone. What went wrong? Who was to blame?,Case 2,Kathe
14、rine came to Beijing in 1998 and found a job as an English teacher in a foreign language institute. Soon after her classes began, she found that her students showed no interest in her teaching style. Quite a few of them avoided attending her class. She was feeling quite upset and discouraged so she
15、decided to ask the Director, Prof. Wang, for help. Prof. Wang reviewed his timetable and suggested they meet at ten oclock on Thursday morning. When Thursday came, Katherine arrived at Prof. Wangs office at the exactly ten oclock finding him talking with another teacher in Chinese. Seeing that she h
16、ad come, Prof. Wang smiled and continued to talk with the other teacher. After five minutes, he finished his conversation, and apologized to Katherine, and began to focus his attention on her situation.,Prof. Wang showed great concern and asked her what the problem was. Just as she was discussing her problem, another Chinese teacher interrupted, with a form that required the Directors signature. The Director smiled, apologized to Katherine again, and turned to talk with t
