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1、,Human Resources 人力资源管理 2012 & Beyond,HR Development,Best-in-Class Human Resources,Hr Strategy & Planning,Recruitment,Compensation & Benefit,Employee Care,Training & Development,Performance & Development Review,人力资源发展,卓越人力资源管理,战略及规划,招聘,薪酬福利,员工关爱,培训及发展,绩效与发展评估,Common Ideal of HNAers: to benefit human
2、 well-being and world peace Common Belief of HNAers: God bless the good man, master ones own life and make ones own decision. Truth, goodness and beauty. Boundless love. Common Pursuit of HNAers: Recognized by the public, participated by the public, achieved by the public, shared by the public. Comm
3、on Philosophy of HNAers: Integrity, Performance and Innovation.,HNA Spirit,海航人的共同理想：造福于人类的幸福与世界的和平 海航人的共同信仰：天佑善人、天自我立、自我主宰， 真、善、美，无疆大爱 海航人的共同追求：大众认同、大众参与、大众成就、 大众分享 海航人的共同理念：诚信、业绩、创新,海航精神,We will be recognized by the Hospitality & Travel Industry and guests alike, as the leading player, competing wi
4、th international brands, both in China and from around the world. We create a dynamic, entrepreneurial, high growth business that seizes global opportunities.,Vision Statement,我们致力于赢得酒店旅游业内和客人的共同认可，在中国乃至全球，做与国际知名品牌匹敌的行业领导者。 我们不断创造，播下活力满溢、精进创新、蓬勃成长的业务种子，收获广阔的国际机会。,唐拉雅秀愿景,Core Values,Exploring new hor
5、izons Global yet united Empowering & supportive Innovative & impactful Extraordinary attention to detail Celebrating change Now,核心价值,开拓视野 全球和谐 授权支持 创新执行 精准求胜 颂扬变革 就在当下,Business Strategies,Utilize our leverage advantage to influence our strategic business partners Expand our portfolio at home & abroa
6、d Capture global opportunities as and when they arise Promote our brand awareness and deliver on our promise,战略重点,发挥影响力优势以引导战略伙伴 海内海外双重维度进取拓展 敏锐捕捉国际发展机会 提升品牌认知、兑现品牌承诺,Brand Promise 品牌承诺,Harmony 和 Elegance 雅 Excellence 至 Peace 静,Selecting Employees 员工甄选,You cannot make a silk purse out of a sows ear
7、你永远无法将乌龟训练成赛马,Behavioral Process Model 行为步骤,Behavioural Consistency Principle states that “best predicator of future performance is past performance in similar circumstance” 行 为 连 贯 性 的 原 则 “可以由一个人在相似条件下的过去表现 推断他的将来行为”,Key Behaviors 核心行为,Presentation 仪表形象 Attitude 态 度 Hospitable 热 情 Ability to learn
8、 学习能力 Team Spirit 团队精神,Energetic 朝气蓬勃 Adaptability 适应能力 Job Skills 工作技能 Customer Focus 对客服务 English 英 语 Appreciates HNA Culture 认同海航文化,Key Behaviors 核心行为,People Management 人员管理 Influence 影响力 Communication 沟通能力 Developing Relationships 发展关系 Planning 计划能力,Key Competencies 核心能力,Analysing Information 信息
9、分析 Decision Making 决策能力 Commercial Awareness 商业意识 Drive and Resilience 推动力和顺应力,Key Competencies 核心能力,Talent Development Pyramid,Foundation,Intermediate,Advanced,Operational Development,Management Development,Managing Others: Supervisory skills, managing performance,Leading others: Coaching, managing
10、 change,Delivering service excellence: Skills training, brand standards,Impacting productivity: Measuring and improving service levels,Creating Operational Excellence： Service delivery, profitability,Executive,Creating a vision and strategic plans,Managing self: Professional behavior at work, managi
11、ng time, planning, communication,人才开发金字塔,基层,中层,高层,运营能力开发,管理能力开发,管理自我：在工作中的职业表现，时间管理，计划，沟通,管理他人：督导技能，绩效管理,领导他人： 训导，领导变革,提供卓越的服务： 技能培训，品牌标准,影响生产力： 测量和提高服务水平,创建卓越的运营：服务品质，盈利能力,执行层,创建愿景和战略计划,GM/HM,Director,Manager,Supervisor,New Employee,Training Development Chart,Approaching new horizons,Soaring above
12、the rest,Ascending to new heights,On the right track,总/驻店经理,总监,经理,主管,新员工,培训发展图,升腾阶段,接近云端,翱翔阶段,启航阶段,Talent Development TANGLA 唐拉雅秀人才开发,Orientation (my HNA; my brand; my hotel; myself; my colleague; my guest)入职培训（我的海航，我的品牌，我的酒店，我自己，我的同事，我的客人） Fire, safety, emergency 防火，安全，突发事件处理 First Aid急救 Make Up职业化
13、妆 Job Skills Certification工作技能认证 Smart on Phone接听电话的艺术 Mastering the Art of Service掌握服务的艺术,In 6 months 6个月,Bronze Level Rank & File Associates铜级员工级,Talent Development TANGLA 唐拉雅秀人才开发,Service Recovery服务补救 Joy Club喜悦会 Executive Secretarial Management行政秘书管理 Train the Skills Trainer培训技能培训师 Cross Exposur
14、e to Other Departments部门间交叉培训 Language Training语言培训 Sales Training (outsourced)销售培训（外包）,In 24 months 24个月,Bronze Level Rank & File Associates 铜级员工级,Talent Development TANGLA 唐拉雅秀人才开发,Taking Control of Your Time控制你的时间 Taking Control of Your Work Day控制你的工作日 Managing Memory and Time管理记忆和时间 Emotional In
15、telligence in the Workplace工作场所的情商,Bronze Level Rank & File Associates铜级员工级,E-learning or Self Study 在线学习/自学 (training materials in English only at the moment 目前只有英文版的培训资料),In 24 months 24个月,Development Plan 发展计划,Talent Development TANGLA 唐拉雅秀人才开发,Annual Performance & Development Review 年度表现及发展评估 Training & Development Plan made to individual needs 量身定做的个人培训发展计划 High Potential I
