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1、餐饮英语一、服务用语（一）、预定Always confrim facts-the number of persons,the time ,the date ,special requirement ect.Good morning /afternoon/evening .(The name of the restaurant and your name)May I help you ?早上（下午、晚上）好，（自报餐厅名），我能为您做些什么？How many persons are there in your party ,sir/madam?请问共有多少人用餐，先生/女士？How many g
2、uests are coming?请问共有多少人用餐？What time would you like to arrive?请问你们几点钟到？May I have your name ,please?请问您的姓名？Could you spell that for me ,please ?请您拼读一下您的姓名好吗？May I take your telephone number, please ?可以留下您的电话号码吗？Is there anything special you would like us to prepare,sir/madam?请问您有什么特殊要求需要我们做准备的，先生/女士
3、？I am afraid that we only can guarantee the table before 8:00 in the evening .恐怕我们餐厅只能为您留桌到晚上8：00 I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。If you have any further requirements,please let us know.如果您有什么要求，请通知我们。（二）问候客人To show the guests hw please you are to see them
4、 . Use guests name if you know,to personalize the contact.Good morning /afternoon/evening .Welcom to our restaurant.早上（中午、晚上）好，欢迎光临。May I help you ,sir/madam?我能为您做什么？Do you have a reservation,sir/madam?请问您有预定吗？先生/女士Please follow me,sir/madam.请跟我来，先生/女士This way please,sir/madam请这边走，先生/女士Please mind y
5、our step,sir/madam.请留意脚下，先生/女士（三）请客人等候Show the guests that you are concerned. It is important that they do not feel ignored.Iam sorry, sir/madam.We do not have a table free now .Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.对不起，先生/女士。我们现在没有空餐桌，请您在酒吧稍等一下，好吗？一
6、有空桌，我们酒会立即通知您。We are rather full this evening .Would you care to wait for a while?我们今晚客满了，您不介意稍等片刻吗？I am sorry to keep you waiting ,sir/madam.对不起，先生/女士，让您久等了。I do apologize for the delay。对不起耽搁了这么久。（四）对餐桌不满意 I am sorry, sir/madam.Would you care to follow me to another table?对不起，先生/女士，请随我去另一张餐桌。Which
7、would you prefer, here by the window or near the door?您是愿意靠窗坐呢，还是靠门坐？Iam sorry, sir/madam. All the tables by the window are occupied.对不起，先生/女士，所有靠窗的餐桌都满了。Is this table fine with you ,sir/madam?请问您对这张餐桌满意吗？先生/女士？（五）、预定的餐桌被客人占了向预定的客人道歉并且通知他餐桌一般为客人留座15分钟，并在客人预定时告知We will have another table ready immedi
8、ately.我们立刻会准备好另一张餐桌。Sorry for the inconvenience.Would you care for a drink at the bar?很抱歉给您带来了不便，请您在酒吧喝一杯好吗？Would you like to sit here ,sir/madam?您介意坐在这儿吗？先生/女士？Excuse me ,sir/madam.there has been a mistake ,please wait a moment and I will check.对不起，先生/女士，一定是哪儿出了问题，请稍等一会儿，我这就查一下。（六）、展示菜单再次向客人表示感谢并立刻
9、呈递菜单，协助客人看菜单，并推销厨师长特选Here is the meue for you ,sir/madam.这是您的菜单，先生/女士。We have an excellent black pepper steak today我们今天有上好的黑椒牛排。May I suggest you try the king prawn,the chef recommends it.我能向您推荐厨师特选扒大虾？If you need any help ,please call me.如果您在用餐时有什么问题，请告诉我。（七）、点菜服务时刻关注客人，请不要将菜单给客人后不管，过30分钟后才点菜，注意客人的
10、身体语言，他们可能在暗示需要您的服务，尽力向客人推销菜品。Are you ready to order now?请问可以为您点菜了吗？ May I take your order now?请问可以为您点菜了吗？Are you being helped ,sir/madam?请问有服务员为您服务吗？ What would you like to start?请问先给您上些什么？ What would you like to order? 请问您想吃些什么？Yes,sir/madam.We do have a selection of vegetable dishes.是的，先生/女士，我们有很好
11、的蔬菜精选。How would you like your steak cooked(done)?(rare/medium rare/medium/medium well /well done)请问您的牛排需要几成熟？Would you like your eggs sunny side up ?请问您的鸡蛋是单面煎吗？Would you like your bacon crisp?请问您的熏肉需要煎一下吗？Would you like toast,croissants or rolls?请问您是要烤土司呢，牛角包好是小圆面包？Would you like tea or coffee?请问您是
12、要咖啡或是茶？Would youlike Chinese or English tea ?请问您是要中国绿茶还是英国茶？What kind of fruit would you like?请问您是用哪种水果？What sort of appetizer would you like?请问您是需要哪种头盆？Would you like some hors doeuvres?请问您需要头盆吗？Would you like to have soup first?请问年年 是先用汤吗？Would you like to have the Table Dhotel or A La Carte menu?
13、请问您是用套餐呢还是零点？Would you like some cakes?请问您用点甜点吗？Would you like your coffee with or without cream?请问您的咖啡要不要加奶？Would you like some more ?请问您还需要点别的吗？What sort of side-dish would you like ?请问您想配什么吃？May I suggset our Parma ham? Its very nice.我能向您推荐派玛火腿?吗味道好极了。The chefs special today is vegetable with gre
14、en peas?今天厨师长特选是青豆蔬菜。May I recommend the shrimps sauted with green peas?我们向您推荐虾仁炒青豆吗?If you dont mind ,may I recommend the vegetable with crab meat?如果您不介意，我向您推荐蟹肉蔬菜吗？If possible ,we ll be pleased to meet your wish .Ill check with the supervisor and the chef.如果可能，我们十分高兴能满足您的需求，我将和主管和厨师长联络Im afraid we
15、 do not have the dish now .May I suggest something else?。对不起，恐怕我们没有这个菜，我可以向您推荐别的吗？Im terribly sorry ,sir/madam.This dish has been sold out .May I offer you the Steak Diane instead? 我十分抱歉，先生/女士。这道菜已经卖完。我能向您推荐戴安娜牛排吗？Im afraid its not on the meue this evening .恐怕这道菜今晚售缺。Im terribly sorry ,sir/madam. We dont have any now.对不起，先生/女士。这道菜已经卖完了。I am afraid we do not have time to prepare the dish unfortunately. May I suggest something else?对不起，恐怕我们没有这个菜，我可以向您推荐别的吗？（八）、推荐饮料Offering guests dr
