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1、学习情境二：餐厅服务英语,学习任务: 酒水服务,Name : David Job: Wine steward Responsibility: To serve drinks and help guests take the wine orders,Contents,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning Objectives 学习目标,After finishing this task, you should
2、be able to： Serve drinks at a bar Recommend beverage to guests,Working Procedures 工作程序,Ask guests request 询问宾客要求 Repeat and confirm the order 重复和确认订单 Place an order 为客人下单 Show to the guest 向客人展示酒水 Serve the beverage 为客人上酒水 Recommend and refill another cup of beverage 向客人介绍其它酒水并为客人续杯 Thank the guest
3、for ordering the beverage 感谢宾客下的酒水,Working Knowledge 工作知识(1),1. Classification of different drinks,2. Ask the following information from the guests.,Working Knowledge 工作知识(2),The types of beverages （客人需要酒水的类型 ） Proper wine goes with dishes （客人需要佐菜的酒水） Flavors of beverages （客人对酒水味道的要求） Straight up or
4、 on the rock （加冰块还是不加冰块） Bottled or draught? （瓶装还是罐装？） The amount of beverages （需要酒水的数量）,Hotel Task 酒店任务,Suppose you are David, now youre going to help the guest take wine order. Please perform the task according to the hints below with your partners.,角色A: 你是George Brown,和一帮朋友在酒吧聚会。点了一杯伏特加和一些佐酒的小食。
5、角色B: 你是酒水服务员David，你负责为Mr. Brown下单并推荐大家试试青岛啤酒。,Words to know,alcohol n. 酒精 mineral water n. 矿泉水 non-alcohol n. 非酒精 squash n. 苏打 beverage n. 饮品 yoghurt n. 酸乳酪 brandy n. 白兰地 fruit juice n. 果汁 liquor n. 烈性酒 milkshake n. 奶昔 vodka n. 伏特加 wine list 酒水单 whiskey n. 威士忌 wine steward 酒水服务员 cocktail n. 鸡尾酒 on t
6、he rock 加冰块 sherry n. 雪利酒 straight up 不加冰块,声音,Useful expressions,1. Ordering wine 酒水下单 (1) Anything to drink? (2) What can I get you to drink? (3) Would you like something to drink? 2. Recommending Drinks 推荐菜式 (1) What about a Rum? (2) Tsing Tao is our local beer. It is well known around the world (
7、3) Shall I make you a glass of wine? (4) Moutai is one of the most famous Chinese liquors (5) What band would you like?,声音,声音,Useful expressions,3. Ordering Wine with Meal 佐餐酒水 (1) I think red wine would go well with your steak. (2) Would you like a bottle of red wine to go with your beef? (3) Would
8、 you like to have some wine with your dinner? (4) Would you like a cocktail to complete your meal?,声音,Activity,1. Organize small groups of 3 or 4 students in the class and try to design a wine list. Materials below may help you. 参考以下图片并收集相关资料分小组设计酒水牌。,Activity,2. Organize small groups of 3 or 4 stud
9、ents in the class. Make an investigation of bar promotion in a local hotel. Then give a presentation with PPT, if possible. 到酒吧调查研究并收集相关资料，分小组设计酒吧推广计划。,Activity,了解西餐菜肴与酒水的搭配知识，可以帮助我们在服务时向宾客推销恰当的酒品，使之与宾客所点用的菜肴相得益彰。 （1）餐前酒 用餐前可选用具有开胃功能的酒品，如鸡尾酒(cocktails)和软饮料(soft drinks)等。 （2）头盘大都是些较清淡的食物，可选用低度、干型的白葡萄酒(dry)。 （3）海鲜选用干白葡萄酒（white wine）、玫瑰露酒等。 （4）肉、禽、野味选用的是干红葡萄酒（red wine） （5）后酒用餐完后，可选用餐后甜酒、蒸馏酒和利口酒（liqueur）等酒品。,Hotel tips,Thank you！,
