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1、湖南生物机电职业技术学院 向晓制作,湖南生物机电职业技术学院 旅游实务英语配套电子课件,旅游专业英语 旅馆住宿,精品课程,湖南生物机电职业技术学院 向晓制作,Hotel Accommodation Proverb Fine liquor is born in fine surroundings,Situational Dialogue: Checking in at a Hotel 2. Hotel Introduction 3.Supplementary Reading:The Front Office 4 Abilities and Qualities: The Key to the Su
2、ccess of a Hotel 5.Consolidation,名酒所在，必有佳泉,湖南生物机电职业技术学院 向晓制作,Discussion,1. What should a tour guide do when arranging for rooms？ 2. What should a tour guide do if a tourist wants to go out alone?,A tour guide should respect his members and listen to the members wish. The tour guide should show him a
3、round, or tell him to take a hotel card with him and keep your telephone number in mind,湖南生物机电职业技术学院 向晓制作,饭店职员,Doorman 门童 Concierge 服务台接待员 Receptionist 前台接待员 Cashier 出纳员 Bellboy 行李员 Maid 清扫工,湖南生物机电职业技术学院 向晓制作,Reserve Hotel 预订饭店,湖南生物机电职业技术学院 向晓制作,Checking in at a Hotel Some useful Sentence Patterns,I
4、d like to check in,please. Did you make a reservation? Did you reserve a room I reserved a room for tonight. I have a reservation here for tonight. What is your name,sir? Would you spell your last name?,Do you have a confirmation number? Whats your confirmation number? This is my confirmation paper.
5、 Heres my confirmation paper. We dont seem to have a reservation in your name,Part One Situational Dialogues,湖南生物机电职业技术学院 向晓制作,华雅国际酒店全体员工感谢您的惠顾,饭店填写,签名,品牌、车型、生产年,汽车牌照,护照号码、国籍、年龄,住址、电话号码,姓名,住宿登记卡,湖南生物机电职业技术学院 向晓制作,A Welcome Speech 欢迎词,How long does it take tourists to go to the Hunan Provincial Museu
6、m by car from the Huaya Huatian International Hotel? How will tourists feel living in the Huaya Huatian International Hotel? What are supplied in each room? Are tourists accessible to western food in the Huaya Huatian International Hotel? Where should the tourists wait when the guide makes check-in
7、for them?,Less than twenty minutes. They will feel distinguished and valued High speed Internet access and 2 bottles of mineral water for free, small refrigerator and in-room safe, etc. Yes. Because there is a western restaurant in it. In the lobby.,讨论 Discussion,湖南生物机电职业技术学院 向晓制作,Abilities and Qual
8、ities The Key to the Success of a Hotel,1. What services have become an integral component of lifestyle to modern tourists? Hotel facilities such as room, restaurant, bar, night club or health club 2. What does the word “linchpin” mean in the first strategy？ Key 3. What strategies are mostly used by
9、 hotel managers? Customer service, pricing strategy, product differentiation, economic adaptation and innovation 4. Which one is the most important among the strategies used commonly? Customer service and innovation 5. How can a hotel organization succeed in the ever-growing competition? High qualit
10、y service, reasonable price, its own characteristics, rational cost and innovation,湖南生物机电职业技术学院 向晓制作,Part Five-1 Consolidation Translation,1. 我叫谢芳，已在你们酒店预定了16个人的用房，其中六间标准间，两间双人间。 Im Xie Fang. Ive made reservations at your hotel for 16 persons, six rooms with twin beds, two double rooms. 2. 我们早上的用餐时间
11、是上午7:0010:30。如果需要叫早，请通知我们。 Breakfast time at our hotel is between 7:00 a.m. to 10:30 a.m. Please tell us if you need morning calls. 3. 如果今晚想外出的话，请务必去服务台拿张宾馆的名片，以防走失。 If you want to go out this evening, you should get a hotel card at the front desk in case youll get lost. 4. 今晚我们入住的酒店是一家四星级宾馆，离市区只有10
12、分钟的车程。 This evening we will stay in a four-star hotel, which is only ten minutes away from the city center by car. 5. 所有的房间都配有网线，小冰箱，并备有两瓶免费的矿泉水。 Each room is provided with high speed Internet access，a small refrigerator and 2 bottles of mineral water for free.,湖南生物机电职业技术学院 向晓制作,Part Five-2 Consolid
13、ation Translation,长沙华雅国际大酒店是一家豪华生态花园酒店与中国南方花园和一个现代的高尔夫球场。在3月12日,2007年国家旅游局认定为五星级酒店，它位于长沙市万家丽路, ,只有20分钟的车程到黄花机场,10分钟到火车站,5分钟到京珠高速公路；所以，交通非常方便。面积约12万平方米,主楼高达 19层的豪华别墅,其中包括560错层式的房间和完美的就餐和娱乐设施。 在酒店有多种会议设施；其中多功能国际会议厅总占地面积为1 700平方米,里面可以包含大约1000人,并配4 + 1的同声传译系统、活动舞台、多制式录像机、电子笔记等先进的会议设施。同时还附有会见厅、谈判厅等不同规模的会议室，为全国少有的多功能国际会议中心，能为中外宾客提供最完善的服务。,湖南生物机电职业技术学院 向晓制作,Thank You for Your Attention,Everything goes well See you again,
