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1、 Employee Handbook员 工 手 册- 63 -CATALOGUE目录Foreword前言Mission Statement企业宗旨Welcome Message from The General Manager总经理欢迎辞Owning Company Introduction 业主简介CHAPTER 1.Meritus第一章 君华管理公司简介CHAPTER 2.The Meritus experience (our history/our founder) 第二章 我们的历史，我们的创始人CHAPTER 3.General terms and conditions of emp
2、loyment第三章 员工聘用条例3.1 Recruitment guideline员工聘用指南3.2 Probation period员工试用期3.3 Working hours, rest days & overtime工作时间、休息日和超时工作3.4 Time card & swipe card考勤卡的使用规定3.5 Attendance员工出勤规定3.6 Staff uniform员工制服3.7 Transfer、Promotion & Demotion调职、晋升及降职3.8 Resignation/Termination/Dismissal辞职/ 辞退/ 解雇3.9 Renewal
3、of employment contract合同续签3.10 Exclusive service and entire time限制兼职工作之规定3.11 Change of personal particulars 个人情况变更说明CHAPTER 4.Employee Benefits第四章员工福利4.1 Duty Meals 免费工作餐4.2 Public Holidays法定节假日4.3 Annual Leave年假4.4 Matrimonial Leave婚假4.5 Maternity Leave产假4.6 Compassionate Leave丧假4.7 Work Injury工伤4
4、.8 Medical Benefits医疗福利4.9 Leave without pay/Sick Leave事假/病假4.10 Bonus奖金4.11 Awards员工奖励4.12 Training员工培训CHAPTER 5.Hotel Rules & Regulations第五章酒店各项管理规定5.1 Name Badge员工名牌5.2 Employee ID card员工证5.3 Employee entrance/exit员工通道5.4 Security Vetting员工接受例行安全检查5.5 Time card & daily time sheet员工考勤5.6 Personal
5、visits员工接待私人来访5.7 Personal calls员工接打私人电话5.8 Smoking员工在酒店内吸烟5.9 Washrooms员工使用客用洗手间5.10 Use of lifts/elevators of guests员工使用客用电梯5.11 Loitering员工不允许在店内闲逛5.12 Lost & Found items失物招领5.13 Theft员工不允许偷窃酒店物品5.14 Eating/Drinking员工不允许在岗上吃东西5.15 Drunkenness/Under influence of alcohol员工不允许在岗上酗酒5.16 Personal page
6、r & Handphone员工配带私人传呼机或手机5.17 Confidentiality员工必须遵守酒店保密制度5.18 Health & Safety at work员工安全工作5.19 Types of Misconduct员工违纪类别5.20 Structure of Disciplinary action员工纪律处分的结构5.21 Grievance Procedure员工进行申诉的程序CHAPTER 6.Staff Responsibilities第六章员工职责规范6.1 Staff uniform员工制服的保管和使用6.2 Personal hygiene员工个人卫生6.3 Pe
7、rsonal grooming员工个人仪容仪表6.4 Posture员工个人体态6.5 Attitude员工工作态度6.6 Cleanliness员工工作环境6.7 Punctuality员工守时准则6.8 Efficient and prompt service员工工作效率和服务效率要求CHAPTER 7.Employee Facilities第七章员工设施介绍7.1 Staff dining room员工餐厅7.2 Staff locker & staff locker room员工更衣柜和更衣室7.3 Staff notice board员工布告栏CHAPTER 8.Emergencie
8、s-what you should do in case of第八章紧急事故处理8.1 Fire火灾8.2 Accidents & Death意外事故与伤亡8.3 Breakdown of lifts/elevators电梯故障Appendix 1 Personal Grooming Standards For Female附录1仪容仪表标准（女）Personal Grooming Standards For Male仪容仪表标准（男）Appendix 2 Employee Handbook acceptance附录2接受员工手册协议FOREWORD前言This Employee Handbo
9、ok is designed to give you an overall insight and understanding of working in MERITUS MINGDE SHANGHAI.本员工手册旨在使您对上海铭德君华大酒店有整体的了解，并知晓如何在其中工作。The Managerial team reserves the right to amend any part contained in this handbook. Any amendment should be reviewed and approved by the hotel management before
10、 it can take effect and be implemented. Where any point in this handbook differs from the notices, circulars that the Hotel may issue from time to time, the latter will take precedence.酒店管理层有权对本手册的内容进行修改与调整，任何修改均需得到酒店管理层的审核确认方可生效。今后酒店颁布的任何管理条例有与之相悖之处，均以后者为准。The employee handbook is provide hotel Ove
11、rview, staff recruitment, staff wages and benefits, the staff code of conduct, the hotel various rules and regulations, security and other provisions for hotel employees.本员工手册为上海铭德君华大酒店工作的员工提供有关酒店概况、员工聘用、员工工资福利、员工行为规范、酒店各种规章制度、安全等规定。This manual is not the only source of information on hotels; each e
12、mployee has an obligation familiar with the departments own rules and regulations. In addition, the hotel has the responsibility under the business development staff handbook need for timely adjustment of the relevant provisions in the hotel and will be regularly posted on the bulletin board in the
13、publicity staff, our staff should be concerned about and implementation.此手册并非本酒店信息的唯一来源，每位员工都有义务熟悉自己所在部门的规定和条例。此外，酒店有责任根据业务发展需要及时调整员工手册中的有关条文，酒店并会定期张贴在员工布告栏中公示，酒店员工应予关注和执行。 MISSION STATEMENT企业宗旨VisionTo become Asians outstanding hospitality brand愿景:成为亚洲卓越的酒店业品牌Core valuesAsian Hospitality核心价值观 （亚洲式殷勤好客之服务）We promise to provide our guests with an experience of Asian grace, warmth & care every time they stay with us我们承诺在每时每刻提供给酒店的客人“亚洲式优雅、热情、关爱”之体验。MISSIONLead the region of Asian hospitality through our Asian grace, warmth an
