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1、平山县人民医院患者回访情况汇总表科室有电话人次回访成功成功率满意人次满意率复查提示咨询指导表扬意见建议未接错误占线关机回避内一科443068%30100%303030655内二科342676.4%26100%262626523内三科513976.4%26100%393939343外一科543361.1%33100%333333939外二科261661.5%16100%161616252骨科503468%34100%343434682急诊14964%9100%999113妇科614980%49100%49494966产科725373.6%53100%535353910儿科533973%3692%
2、3939363437眼科161275%12100%121212112口腔科11763%7100%77722耳鼻喉科14857%8100%888312合计57635562355100355355355572011.4.30平山县人民医院患者回访情况汇总表科室有电话人次回访人次回访成功成功率满意人次满意率复查提示咨询指导表扬意见建议未接错误占线关机回避内一科85856475%6398%646463110281内二科54544176%4097%4141401715内三科36363083%30100%303030231外一科54544176%54100%41414194外二科46463270%4610
3、0%464632932骨科54543972%3897%39393817521急诊16161169%1594%161615123妇科72725573%55100%55255558441产科72725779%57100%5715757915儿科36362878%28100%28282853眼科16161275%16100%1616112口腔科55480%4100%44411耳鼻喉科99778%9100%77711合计58558545075.6%44698.8%45034504463169224132011.5.31平山县人民医院患者回访情况汇总表科室有电话人次回访成功成功率（%）满意人次满意率（%
4、）复查提示咨询指导表扬意见建议未接错误占线关机回避内一科5440744010040401716内二科282589251002525321内三科523975391003939562外一科302377231002323421外二科362672261002626424骨科453169311003131445急诊18147714100141422妇科36257025100252565产科71557755100555510114儿科544278421004242714眼科43753100331口腔科867561006611耳鼻喉科171482141001414121合计51340579%40540540
5、511562042712011.6.31平山县人民医院患者回访情况汇总表科室有电话人次回访成功成功率满意人次满意率复查提示咨询指导表扬意见建议未接错误占线关机回避内一科443068%30100%303030655内二科342676.4%26100%262626523内三科513976.4%26100%393939343外一科543361.1%33100%333333939外二科261661.5%16100%161616252骨科503468%34100%343434682急诊14964%9100%999113妇科614980%49100%49494966产科725373.6%53100%535
6、353910儿科533973%3692%3939363437眼科161275%12100%121212112口腔科11763%7100%77722耳鼻喉科14857%8100%888312合计500355713551003553553555733562011.7.30平山县人民医院患者回访情况汇总表科室有电话人次回访成功成功率满意人次满意率复查提示咨询指导表扬意见建议未接错误占线关机回避内一科856475%6398%646463110281内二科544176%4097%4141401715内三科363083%30100%303030231外一科544176%54100%41414194外二科4
7、63270%46100%464632932骨科543972%3897%39393817521急诊161169%1594%161615123妇科725573%55100%55255558441产科725779%57100%5715757915儿科362878%28100%28282853眼科161275%16100%1616112口腔科5480%4100%44411耳鼻喉科9778%9100%77711合计58545075.6%44698.8%45034504463169224132011.8.31平山县人民医院患者回访情况汇总表科室有电话人次回访成功成功率（%）满意人次满意率（%）复查提示咨询指导表扬意见建议未接错误占线关机回避内一科5137723710037377421内二科684668461
