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1、旅游饭店职业英语,初 级 2008,Unit One Concierge 礼 宾 服 务 Lesson 1,2,Lesson 1,Welcome to Our Hotel 欢迎来到我们酒店,Key Words：,welcome 欢迎 doorman 门 童 luggage 行 李 very 非常 glad 高兴的 problem 问题 follow 跟随 听课文录音,Talking to the Guest 情 景 会 话,ONE,Doorman: D Guest: G D: Good morning, Sir. Welcome to our hotel. G: Good morning. D
2、: Im the doorman. Let me help you with your luggage. G: Thank you.,TWO,Doorman: D Guest: G D: Good afternoon, Madam. Very glad to have you here. G: Good afternoon. Can you help me with my luggage? D: No problem, Madam. The Reception Desk is over there. Follow me, please. G: Ok.,Notes：,Helpwith是连用结构,
3、 “帮助某人做某事” Example: Let me help you with your work. 我来帮您做这项工作. Im glad to do sth. 我很高兴做某事. Example: Im very glad to have you here. Very glad to have you here. (省略说法) 当客人提出要求时,员工一般使用 No problem,sure,certainly回答, 让客人感觉到酒店服务的热情周到.,Your Turn to Try Now,Listen to the words and repeat: case 箱子 baggage 行李
4、carry-on 手提行李箱 shoulder bag 挎包 suitcase 衣箱，手提箱 belongings 物品，财产 article 物品 wallet 钱包 handbag 手提包 backpack 背包,Listen to the sentences, repeat and translate: Ill take care of your luggage. Youve got three pieces of baggage. Is that right, Sir? May I put your suitcase here? Would you mind my putting yo
5、ur baggage here? Shall I show you to your room?,Listen and complete the dialogues: D: Good morning, Madam. . G: Good morning. D: Im the doorman. . G: Thank you.,2. D: Good evening, Mr. Taylor. Nice to see you again. G: Good evening. D: and show you to the Reception Desk. G: Thank you.,Lesson 2,May I
6、 show You to Your Room 我可以带您去您的房间吗,Key Words：,bellboy show pleasure madam help put lift,行李员 带领；出示 愉快 女士，夫人 帮助 放 电梯,Talking to the Guest 情 景 会 话,ONE,Bellboy: B Guest: G B: Good morning, Sir. Welcome to our hotel. G: Good morning. B: May I show you to your room now? G: All right. Thank you. B: My plea
7、sure.,TWO,Bellboy: B Guest: G B: Good afternoon, Madam. G: Good afternoon. B: Im a bellboy here. Let me help you with your luggage. G: Thank you. B: Its my pleasure. The lift is over there. Follow me, please. G: Ok. B: Here is your room. May I put your luggage here? G: Please do.,Notes：,show sb. to.
8、带某人去某地. Example: He will show you to the business center. 他会带您去商务中心. My pleasure. 回应别人致谢时的用语,类似的表达有: -Its my pleasure. / Youre welcome./ Not at all.,Notes：,The lift is over there. Follow me, please. 饭店行李员在送客人到房间时,一般走在客人前面,在进出电梯时,让客人走在前面. 进电梯时应说“You go first”,出电梯时应说“After you”. May I 是饭店员工常用的句型,用于征求客
9、人的意见. Example: May/Could I see your passport?,Your Turn to Try Now,Listen to the words and repeat: comb 梳子 razor 剃须刀 soap 肥皂 ashtray 烟灰缸 wardrobe 衣柜 television 电视机 mirror 镜子 plug 插头 air-conditioner 空调 cup 杯子,Listen to the sentences, repeat and translate: This way, please. May I have your key, please
10、? How do you like our hotel? Let me show you to your room, please. Here is some toilet paper.,Listen and complete the dialogues: B: Good afternoon, Sir. G: Good afternoon. B: . G: Here is my room number card. Its room 2045. B: , Mr. Green. G: Thank you very much. B: .,2. B: . I hope you like it. G: It looks . B: the bathroom. G: . B: Is I can do ? G: No, thank you. B: your stay here.,
