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1、Service Logistics and Technology, Asia Pacific,Operations & Projects Warehouse Migration Toolkit v9 14 February 2013,ACCELERATING OUR POTENTIAL,2,Context,Migration Tool Set-up:Objectives and ScopeEngagement Rules and Communication ProtocolMethodology: DePICT FrameworkCase Illustrations,Agenda,Access
2、ing the Toolkit,Next Steps,3,Context,Migration Tool Set-up:Objectives and ScopeEngagement Rules and Communication ProtocolMethodology: DePICT FrameworkCase Illustrations,Agenda,Accessing the Toolkit,Next Steps,4,Create a toolkit, providing a step-by-step approach to mitigate the complications A set
3、of recommended tools, processes and checklists to help the country to implement a warehouse relocation project,Impact to operations Inefficiencies Loss of productivity GMS performance regression Impact to customer Customer dissatisfaction Decline of KPI performance Impact to business Loss of custome
4、r confidence Risk heightens Claims,No toolkit to guide Project Manager to plan and execute a warehouse migrationList of tasks to cover in a migration is not clear Some key activities may be overlooked which results in post migration issues,Situation,Complication,Solution,Context,5,Page 5,Warehouse M
5、igration Toolkit,Global Measurement System (GMS) performance maintains / improves,A structured processfor relocating warehouse,Risk minimised during project roll-out,Successful migration equates to customer satisfaction,Quality Assurance,Customer Satisfaction,Performance Measurement,Process Improvem
6、ent,Project Management,Towards Operations Excellence,Improvement in project delivery,6,Context,Migration Tool Set-up:Objectives and ScopeEngagement Rules and Communication ProtocolMethodology: DePICT FrameworkCase Illustrations,Agenda,Accessing the Toolkit,Next Steps,7,Main Menu and Toolbars,Migrati
7、on Tool Set-up,8,Migration Tool Components: Introduction,Explaining the objectives and scope of the toolkit,9,Migration Tool Components: Regional Engagement Rules,Roles and Responsibilities:,Provides advisory / support and guidance to the country team pre- and post-migration The Country Project Mana
8、ger will lead and drive the migration project,Regional support can be rendered on 2 levels:,10,Migration Tool Components: Regional Engagement Rules,Type of support depends on,Operational experience of the project team in countries Complexity of project: scope, solution (such as process, work flow an
9、d IT) and size Assessment of complexity can be assessed through the Project Complexity Tool in CoIn. On countrys request and / or alignment with regional team,Which team from Regional Office will support the migration?,Engage regional team as soon as the BCA is approved and project team is set up in
10、-country,Primary role: Key party from Regional Office engaging country Secondary role: Supporting party from Regional Office engaging country,* Reach out to the Regional Ops and Projects team if support is required,11,Migration Tool Components: Communication Model,Depending on the engagement model e
11、stablished to support the specific migration, one of the following communication paths will apply:,12,DEFINE,Hold project team kick-off meeting Share golden rules of migration Plan customer communication Create project plan Create migration plan: move, resource, transport and BCP Establish vendor li
12、st,1,TRANSITION,Establish phasing out criteria Conduct lessons learnt review with Project team Publish lessons learnt and project closure report Carry out Customer Satisfaction Survey,5,CONTROL,Adhere to issue, risk, budget and change processes Hold on-going project calls Conduct post migration heal
13、th checks,4,IMPLEMENT,Conduct training and simulation exercises Review racking installation at site periodically UAT and connectivity testing Conduct audits: Safety, Security and Quality Conduct go-live readiness reviews Develop migration tracker Order management process and resource,3,PLAN,Kick sta
14、rt on-going project calls Start communication with existing and new landlords Finalise facility design and layout Establish IT solution Create contact and escalation matrix Secure customer approval on relocation,2,In line with DePICT , the tool comprises of the following key elements:,IMPLEMENT,Cond
15、uct pre and post migration PI Complete renovation and repair works at new facility,3,Migration Tool Components: Methodology (Key Milestones),13,Case Illustration,Showcasing the collaboration between the Country and Regional teams,14,Context,Migration Tool Set-up:Objectives and ScopeEngagement Rules
16、and Communication ProtocolMethodology: DePICT FrameworkCase Illustrations,Agenda,Accessing the Toolkit,Next Steps,15,Accessing the Toolkit,5 simple steps to get a copy of the toolkit,Click on “Warehouse Migration Template” in below CoIN URL link: http:/ Page.,16,Accessing the Toolkit,Select Open Page in FTP Site in Windows Explorer.,Enter your LDAP ID and yellow password.,
