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1、Maintenance Control Center Processes,2,Purpose of Presentation,Describe MCC processes Demonstrate impact of MCC on overall maintenance operation,3,Agenda,4,Introduction,Maintenance Control Center (MCC) functions as focal for all line operations. MCC supports out station requirements to assure timely
2、 dispatch of airworthy a/c. MCC provides primary technical support whenever aircraft are in flight status. MCC is the primary interdepartmental communicator for in-service technical issues.,5,Introduction: Responsibilities,MCC tracks each operating a/c, monitors its technical status, initiates/coord
3、inates: schedule changes & re-routes. airplane substitutions. MCC initiates/coordinates communication with flight crews & out-stations to:identify nature and severity of discrepanciesimplement corrective action.,6,Introduction: Responsibilities,MCC responsibilities also include implementation & cont
4、rol of: Deferred Maintenance Item Policy Repeat Discrepancy Control Program,7,Introduction: Organization,8,Introduction: Qualification of MCC Controllers,Controller qualifications include: Valid Airframe/Power Plant license. Extensive background in maintenance. Experience on each a/c type assigned:
5、Formal & informal systems training. Maintenance experience with systems, airframe and engines including troubleshooting. Company policies/procedures.,9,Agenda,10,Airplane Routing & Tracking,MCC responsible for tracking each in-service a/c, determining current status. Tasks performed include: Trackin
6、g each a/c against planned routing; Adjusting routing to accommodate schedule interruptions, substitutions; Authorizing substitutions, in consultation with Flight Operations & Commercial Divisions.,11,Airplane Routing & Tracking,MCC uses status boards to monitor operating a/c. Board may be computer-
7、based, white board, paper-based, etc. Board displays: Weekly flight schedule (from PPC); Assignment of tail numbers to flight numbers; Schedule/tail number changes.,12,Airplane Routing & Tracking,Board is continuously updated with changes to flight schedule: Substitutions; Delays; Cancellations. Upd
8、ates based on info from: Home base line maintenance; Out-stations; Flight crew.,13,Agenda,14,Line Maintenance Support,MCC provides technical support to line operations by: Interpreting technical issues related to specific events/conditions; Organizing technical assistance to assure proper maintenanc
9、e decisions. Coordinating/authorizing maintenance & deferrals on a/c with discrepancy.,15,Line Maintenance Support,MCC assists out-stations with interpretation of technical issues including: Company policies/procedures;Manufacturer technical manuals;Flight/operation manual;MEL/CDL interpretation and
10、 restrictions, etc.,16,Line Maintenance Support,MCC exercises control of line operations by: Alerting line stations on status of incoming a/c; Scheduling timely correction of defects where resources are available; Coordinating grounding of airplanes & rectification of discrepancies that cannot be de
11、ferred.,17,Line Maintenance Support,MCC coordinates line operations through continuous communication links:,18,Line Maintenance Support,MCC promptly notifies management of events that result in cancellation or emergency situation. MCC periodically summarizes & reports in-service difficulties. MCC pa
12、rticipates in daily coordination meetings (morning meeting) & reports significant events.,19,Line Maintenance Support,MCC promptly notifies Quality & Technical Services for: Events that are reportable to regulators. Events that require further research: Reliability Program (Significant Events)Minimu
13、m Equipment List (MEL)Configuration Deviation List (CDL) Unusual situations & discrepancies,20,Line Maintenance Support,Out-station resource coordination MCC maintains information on availability of out-station resources, and their limitations. When scheduling maintenance at out-stations, MCC ensure
14、s availability of: spares, skilled personnel, facility, equipment.,21,Line Maintenance Support,If resources are not available at out-station, MCC arranges: maintenance with another operator; ferry flight of a/c to capable out-station; transport of resources from home base or other stations. Deferral
15、 at non-maintenance stations MCC coordinates with pilot in command deferral of discrepancies per MEL/CDL and company procedures.,22,Agenda,23,Deferral Control,Deferral of corrective action sometimes necessary to maintain schedule integrity; Deferral made possible by: Redundancies in airplane systems
16、; Allowable damage, leak, or consumption limits; Restrictions on airplane operations Deferral permitted under controlled conditions.,24,Deferral Control,MCC is responsible for overall management of the Deferral Process on in-service a/c Process involves authorizing/controlling deferrals of defects on in-service a/c Responsibility carried out per: Airline policies/procedures (General Maintenance Manual; Airline MEL/CDL; SRM, AMM, CMM and other approved data.,25,Deferral Control,
