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1、Relocation 调差安家,Each office is independently owned and operated.,Preview 概要,The Team我们的团队 What is Relocation什么是调差安家,1. The Team 我们的团队,Each office is independently owned and operated.,1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部 (美国新泽西洲Parsippany),Each office is independently
2、owned and operated.,The Team 我们的团队,1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部 (美国新泽西洲Parsippany) 2. Century 21 China Real Estate-(China Corporate Office) 2. 21世纪中国不动产 (中国总部）,Each office is independently owned and operated.,1. Century 21 Corporate Office (Parsippany, New Jer
3、sey) 1. 21世纪不动产总部(美国新泽西洲Parsippany) 2. Century 21 China Real Estate-(China Corporate Office) 2. 21世纪中国不动产(中国总部） 3. Your Regional Office 3. 区域,Each office is independently owned and operated.,1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部(美国新泽西洲Parsippany) 2. Century 21 China Re
4、al Estate-(China Corporate Office) 2. 21世纪中国不动产（中国总部） 3. Your Regional Office 3. 区域 4. Franchise 4. 加盟店,Each office is independently owned and operated.,1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部(美国新泽西洲Parsippany) 2. Century 21 China Real Estate-(China Corporate Office) 2.
5、21世纪中国不动产（中国总部） 3. Your Regional Office 3. 区域 4. Your franchise 4. 加盟店 5. Over 6,500 franchises 5. 6,500多家加盟店,Each office is independently owned and operated.,1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部(美国新泽西洲Parsippany) 2. Century 21 China Real Estate-(China Corporate Offic
6、e) 2. 21世纪中国不动产(中国总部) 3. Your Regional Office 3. 区域 4. Your franchise 4. 加盟店 5. Over 6,500 franchises 5. 6,500多家加盟店 6. Global Strategic Alliance Partners (GSAPs) 6. 全球战略联盟伙伴,Each office is independently owned and operated.,1. Century 21 Corporate Office (Parsippany, New Jersey) 1. 21世纪不动产总部(美国新泽西洲Pa
7、rsippany) 2. Century 21 China Real Estate-(China Corporate Office) 2. 21世纪中国不动产(中国总部) 3. Your Regional Office 3. 区域 4. Your franchise 4. 加盟店 5. Over 6,500 franchises 5. 6,500多家加盟店 6. Global Strategic Alliance Partners (GSAPs) 6. 全球战略联盟伙伴 7. Friends 7. 朋友,Each office is independently owned and operat
8、ed.,Think Teamwork! 铭记团队精神！,2.What is Relocation? 什么是调差安家？,Relocation Department 调差安家,Each office is independently owned and operated.,The Customer: 客户,Individuals 个人客户,Moving to China 搬到中国来,Moving from China 从中国搬走,Moving within China 在中国境内搬迁,Relocation Department 调差安家,Each office is independently o
9、wned and operated.,The Customer: 客户,Corporations, Embassies, Institutions 公司、大使馆、政府机构,Moving to China 搬到中国来,Moving from China 从中国搬走,Moving within China 在中国境内搬迁,Relocation Department 调差安家,Each office is independently owned and operated.,About Customer:客户,1. 5 Expatriates per year, per corporation. 1.
10、每个公司每年有5个人需要做调差安家。 2. Easily recognizes the Century 21 name and logo. 2.容易识别21世纪的品牌及标识。 3. Expects same service globally. 3. 期望全球统一的服务。 4. Happy customer = repeat business. 4.满意的客户=源源不断的业务。,The Century21 China Real Estate Ambassador Program,21世纪中国不动产客户服务项目,The Ambassador Program 客户服务项目,Airport Taxi
11、Service机场迎接服务 Temporary Housing寻找临时住所 Orientation Tour城市初步了解 Housing Search Tour找房 Negotiation the purchase/lease contract for the client替客户同业主协商租/售合同 Household Moving搬家服务 Storage Facilities寄存服务,The Ambassador Program 客户服务项目,School Registration for the children儿童入学登记表 Spousal Services-Education prog
12、rams and career searches为客户的配偶提供寻找学校和工作的服务 Family Cross Cultural Training Program帮助客户及其家庭消除文化差异 Invitation to community organizations邀请客户参加社区活动 Recreation assistance协助提供娱乐方面的信息,The Ambassador Program 客户服务项目,Car rentals and purchases租车或购车服务 “Ayi” search assistance寻找保姆服务 Phone and internet service reg
13、istration电话及互联网的注册登记 Hospital registration医院登记 Medical Insurance assistance协助购买医疗保险 Departing home sale/rental-based on原有房屋的租/售依不同地点而定,Remember! 谨记！,Happy customer = repeat business 满意的客户=源源不断的业务,Supported by referrals, teamwork 需要客户推荐和团队协作精神的支持,1. The knowledge: You must know how to build the busin
14、ess systematically.1.专业技能: 必须知道如何系统地从事一项业务。Have a plan!制定计划!,Each office is independently owned and operated.,2. Tools: Presentation, brochures, business card, manuals, database.2. 工具: 讲座, 产品宣传手册, 名片, 操作手册，数据库。 Have the right tools.,Each office is independently owned and operated.,3. Building Materi
15、als: Properties, preferred clients, referrals. 3. 材料: 房源, 客户, 客户推荐.,Each office is independently owned and operated.,4. Workshop: Know your business area/region thoroughly4. 工作室: 完全了解你的工作地点及工作环境Have a workshop拥有一个适宜的工作环境,Each office is independently owned and operated.,Relocation Department 调差安家部,Th
16、e Best Building Material! 最好的材料 Referrals 客户推荐,Each office is independently owned and operated.,Referral Management 客户推荐管理,How? 如何进行?,Each office is independently owned and operated.,Relocation Department 调差安家部,SENDING 推荐方,RECEIVING 接受推荐方,REFERRALS 客户推荐,Each office is independently owned and operated.,Referral Split 客户推荐分佣标准,Each office is independently owned and operated.,Sending Office 推荐方,Receiving Office 接受推荐方,Property Owner 业主,
