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1、新学员培训班英语教学,酒店英语100句,职位、职务,Occupation and Position 职位与职务1General Manager 总经理 2ViceGeneral Manager 副总经理 3. Assistant General Manager 总经理助理 4 Manager 经理 5. Assistant Manager 大堂副理 6Supervisor 主管,职位、职务,Occupation and Position 职位与职务7Captain（head waiter） 领班 8Attendant 客房服务员 9Waiter 餐厅男服务员 10Waitress 餐厅女服务员
2、 11Clerk 职员,职位、职务,Occupation and Position 职位与职务12Receptionist 接待员 13Operator 接线生 14Secretary 秘书 15Porter 行李生 16Driver 司机,酒店部门名称,Name of Hotels Sections 酒店部门名称1General Managers Office 总经理办公室 2Room Department 房务部 3Food and Beverage Department 餐饮部 4Recreation Department 娱乐部 5Accounting Department 财务部 6
3、Engineering Department 工程部,酒店部门名称,Name of Hotels Sections 酒店部门名称7Training Department 培训部 8Personnel Department 人事部 9Security Department 保安部 10Housekeeping Department 客房部 11Reception 接待处 12Reservation 预定部,酒店部门名称,Name of Hotels Sections 酒店部门名称13Laundry 洗衣部 14Business Centre 商务中心 15Information 问询处 16Ro
4、om Service 送餐部 17Bakery 面包房 18Bar 酒吧 19Cashiers 收银处,酒店部门名称,Name of Hotels Sections 酒店部门名称20Florist s 花店 21Barbers 理发室 22Beauty Salon 美容室 23Change room 更衣室 24Inhouse Doctor 医务室 25Bookstall 书亭,酒店部门名称,Name of Hotels Sections 酒店部门名称26Lobby Bar 大堂吧 27Coffee shop 咖啡厅 28Karaoke 卡拉ok 32Chinese Restaurant 中餐
5、厅 33Western Restaurant 西餐厅,公共部分,1. Good morning /afternoon /evening, sir/madam早上好/下午好/晚上好，先生/女士2. Welcome to our hotel (XX restaurant)欢迎光临我们酒店(XX餐厅),公共部分,3. How do you do？您好（初次见面）4. How are you?您好（较熟悉时）,公共部分,5. Fine, thanks谢谢，我还好6. Its nice (glad) to meet you.很高兴见到您,公共部分,7. What can I do for you? si
6、r/madam我能为您做些什么呢？先生/女士8. I hope you enjoy your stay with us, sir/madam希望您在我们酒店居停愉快,先生/女士,公共部分,9. Please wait a moment, sir/madam您请稍等,先生/女士10. Please take a rest, sir/madam您请休息一下，先生/女士,公共部分,11. Certainly, sir/madam当然可以，先生/女士12. Any comments and suggestions are welcome, sir/madam欢迎多提宝贵意见，先生/女士,公共部分,13
7、. Please step this way to upstairs/downstairs.请这边上楼/下楼14. Take a seat please, sir/madam您请坐，先生/女士,公共部分,15. Would you please repeat it, sir/madam请重复一遍好吗，先生/女士16. Please go straight / turn right / turn left, sir/madam请笔直走/请右转/请左转/先生/女士,公共部分,17. You are welcome, sir/madam不用谢，先生/女士18. At your service, si
8、r/madam乐意为您效劳，先生/女士,公共部分,19. Im sorry to have kept you waiting, sir/madam对不起，让您久等了。先生/女士20. Excuse me, sir/madam对不起，(引起对方注意)，先生/女士,公共部分,21. Im sorry to interrupt you, sir/madam对不起，打扰您了。先生/女士22. I apologize for this, sir/madam我为此道歉，先生/女士,公共部分,23. Thats all right (Dont mind), sir/madam没关系，别在意24. Pleas
9、e mind (watch)your step, sir/madam您请当心(提醒对方)先生/女士,公共部分,25. Take it easy sir/madam您放心好了，先生/女士26. See you later, sir/madam等会儿见，先生/女士,公共部分,27. Goodbye and thank you for coming, sir/madam再见，谢谢您的光临 先生/女士28. Goodbye sir/madam, We look forward seeing you again再见，我们期待您再次光临。先生/女士,公共部分,29. Have a nice trip, s
10、ir/madam先生/女士，祝您一路平安30. Im sorry, sir/madam Its my fault先生/女士，很抱歉，这是我的错。,Front Office前厅服务,一、Room Reservation客房预订1. Would you like a room with a front view or a rear view?你是要窗户临街的房间，还是要背街的房间？2. In whose name is the reservation made?是以谁的名义订的房间？,Front Office前厅服务,3. Who made the reservation, please?请问谁预
11、订的房间？4. For how many nights?您要住几个晚上？,Front Office前厅服务,二、Room Change or Extension 换房或续住5.What time is the most convenient for you to change your room, sir?Sorry for the inconvenience.对您来说什么时候换房最方便，先生？给您带来不便真抱歉。,Front Office前厅服务,6. Well make the room change for you.我们可以给您换个房间。,Front Office前厅服务,7. Well
12、 extend the reservation for you我们可以为您延长预订。8. How many nights do you wish to extend?您希望延长住店几个晚上？,Front Office前厅服务,三、Information 问询服务9. You can get your money changed at the cashiers office.您可以在收银处兑换外币。,Front Office前厅服务,10. Breakfast is served in your room from 7am till 10am.If you wish to have breakf
13、ast in your room, ask for Room Service on the phone.早餐送餐服务是从早上7点至上午10点。如果您想在房间用早餐，请打电话要送餐服务。,Front Office前厅服务,11. Where do you want to go?您想去哪里？12. For all enquiries just lift your telephone receiver and ask for Reception.您如果需要问询什么事，可以打电话给前厅接待。,Front Office前厅服务,四、Bell Service 行李服务13. How many pieces of luggage do you have?请问您一共有几件行李？14. Watch your step, sir. And come this way, please.您走好，先生，请走这边。,
