《酒店客房部工 作总结》由会员分享，可在线阅读，更多相关《酒店客房部工 作总结（12页珍藏版）》请在金锄头文库上搜索。
1、-精选财经经济类资料- -最新财经经济资料-感谢阅读- 1 酒店客房部工作总结某酒店客房部工作总结work of department of some hotel guest room sums up one, 10 years my ministry completed the following work: 1. standard the service diction of each abbacy, each post, rise to serve quality to the guest. to reflect the professional accomplishment that
2、is engaged in hotel staff, in portion of 10 years of january, in the light of my ministry each post serves the phenomenon with diction non-standard, skimble- scamble existence, my ministry appeal each abbacy collect this abbacy the service diction of each post, undertake energy goes staying thick, h
3、ind bound into book, -精选财经经济类资料- -最新财经经济资料-感谢阅读- 2 as the language guideline that we communicate to the guest, in the meantime, also will groom as us the teaching material of new employee. since normative service diction is carried out, my department staff is in rise significantly to having on guest
4、 communication. but arrived later period, a lot of stuff are right this somewhat lax, lax to oneself requirement, have come back original sign, this also is more regretful place, but good thing is expensive holding to, expensive in lukewarm know so new, my ministry will increase superintend and dire
5、ctor to guide to this, the strength that examines an aspect. 2. to ensure guest room offers quality, carry out strictly “ system of 3 class make the rounds of the wards “ . of the hotel advocate battalion income comes from guest room, pursue guest room job, of be the first to be affected is how to m
6、ake guest room achieves an eligible commodity to sell, it -精选财经经济类资料- -最新财经经济资料-感谢阅读- 3 includes facilities of room sanitation, facilities, article to deploy etc, for cogent raise percent of pass of guest room quality, my ministry carries out strictly of system of 3 class make the rounds of the ward
7、s, namely employee is checked oneself, foreman census, director selectives examination, accomplish layer upon layer guard a pass, strive to fall careless omission lowest, and still increased “ do poorly done work over again is odd “ analysis and “ director make the rounds of the wards is recorded “
8、, the problem that to guest room the examination of each index reflects presence with data is more intuitionistic, according to statistic, my ministry amounts to mark to lead in quality of 4 years of guest room for 98% . 3. carry out head ask system of job responsibility carries out an information c
9、ontent that asks system of job responsibility asks to be like place of -精选财经经济类资料- -最新财经经济资料-感谢阅读- 4 antechamber, telephone exchange, service center to master at post of a gleam of big, information of the traffic information of the liu kong that be like the sea, travel, each telephone number of main
10、 unit is waited a moment, still employee handles ability of agile meet an emergency, solve ability to what the guest serves demand. head ask system of job responsibility is before be being carried out formally, already had done each preparation work, ask each post is extensive collect data, strength
11、en groom study, expand from already intellectual face, so that better provide a service for the guest. head since asking system of job responsibility from this year january portion is carried out formally, the job had very great progress last year relatively, pass on serves and much origin delayed g
12、uest time to make a guest angry last year, complain incident, do not have one case this year. 4. begin -精选财经经济类资料- -最新财经经济资料-感谢阅读- 5 technical big training, foster technical expert, cogent the fact that increases guest room staff holds a level. to do the sanitation of hospitable room and servive routine, chamberlain ministry is used since this year august off-season, develop activity of technical big training to floor employee, clean room skill and skill of make the rounds of the wards to undertake assessment and assess
