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1、旅馆业服务英语Housekeeping 客房服务Key Sentences（重点句子） 1HousekeepingMay I come in？ 我是客房的，可以进来吗？ 2When would you like me to do your room，sir？ 您要我什么时间来给你打扫房间呢，先生？ 3You can do it now if you like 如果您愿意，现在就可以打扫。 4I would like you to go and get me a flask of hot water 我想请你给我拿一瓶开水来。 5Im sorry that your flask is empty
2、 很抱歉您的水壶空了。 6May I do the turn-down service for you now？ 现在可以为您收拾房间了吗？ 7. Sir, the room has been cleaned. I hope I has not disturbed you. 8. Sir, may I add the Consumable(消费品) to your room? 9. I think your room card comes dead line, so you cannot open the door. 10. Sir, cotton fabric(棉制品) is so dirt
3、y that you need to pay for it 11. If your room need to be cleaned, please hang up the green sign. 12. teach the guest to use the safety deposit box 1) Input the password 2) Confirm the password 13. Sir you have got a message. Do you need to listen to it? 14. Please wait for a moment. The serviceman
4、comes at once. 15Sir, do you need to change your room?A：HousekeepingMay I come in？ B：Yes，please A：When would you like me to do your room，sir？ B:You can do it now if you likeI was just about to go down for my breakfast when you cameBut before you start，would you do this for me？ A：Yes，what is it？ B:I
5、would like you to go and get me a flask of hot water I need some hot water to wash down medicine after breakfast A:Im sorry that your flask is emptyIll go and get you another flask B：Thank you Housemaid: Anything the matter, sir?Guest: Could you bring me some more towels, please? These here are too
6、damp.Housemaid: Im sorry I didnt notice that, sir. Ill bring you some dry ones immediately.Guest: Thank you. （The Turn-down Service） A:Good evening,madam and sir May I do the turn down service for you now？ B:Oh,thank youBut you see,we are having some friends over Were going to have a small party her
7、e in the room Could you come back in three hours？ A：Certainly,madamIll let the overnight staff know They will come then B:Thats fineWell,our friends seem to be a little lateWould you tidy up a bit in the bathroom.Ive just taken a bath and it is quite a mess nowBesides,please bring us a bottle of jus
8、t boiled water Wed treat our guests to typical Chinese tea A:Yes,madamIll bring in some fresh towels together with the drinking water B：OK A：（Having done all on request） Its growing dark Would you like me to draw the curtains for you， sir and madam？ C：Why not？That would be so cozy(舒适的) A： May I turn
9、 on the lights for you？ C：Yes，pleaseId like to do some reading while waiting A：Yes，sirIs there anything I can do for you？ C:No moreYoure a smart girl indeedThank you very much. A：Im always at your serviceGoodbye，sir and madam， and do have a very pleasant evening 宾馆英语结帐1Id like to pay my bill now.我想现
10、在结账。 Your name and room number, please? 请问您的姓名和房间号码？ Have you used any hotel services this morning? 请问您今天早晨是否用过旅馆内的服务设施？ Four nights at 90 US dollars each, and here are the meals that you had at the hotelThat makes a total of 665 US dollars. 4个晚上，每晚90美元，加上膳食费，总共是660美元。 Can I pay by credit card? 我可以用
11、信用卡支付吗？ Please sign your name here. 请您在这里签名。 Excuse me. Were leaving today. Id like to pay our bills now. 劳驾。我们今天要离去了。我希望现在就把账结清。 By the way, Id like to tell you that the check-out time is 12:00 noon, sir. 先生，顺便告诉您，结账后离开旅馆时间是12点。 How about the charge for the days you shared the room with your friend
12、? 这几天您的朋友与您同住费用怎么办呢？ 1Please add to my account. 请记在我的账里。 1Have you used any hotel services this morning or had breakfast at the hotel dining room, Mr. Green? 格林先生，今天早晨您是否用过旅馆服务设施，或在 旅馆餐厅用过早餐？ Yes, my friend and I just had breakfast at the dining room, but we didnt use any services. 是的，我的朋友与我在餐厅刚用过早餐
13、， 但是我们没有使用过任何服务设施。 The total for the eight days is five hundred sixty yuan and eighty fen. 8天来总计是560元8角。 A: Good morning, sir. Can I help you? B: Id like to pay my bill now. A: Your name and room number, please? B: George Wright, Room 706. A: Yes, Mr. Wright. Have you used any hotel service this mor
14、ning? B: No, I havent used any services. A: Fine. This is your bill, Mr. Wright. Four nights at 90US dollars each, and here are the meals that you had at the hotel. That makes a total of 665 US dollars. B: Can I pay by credit card? A: Certainly. May I have your card, please? B: Here you are. A: Plea
15、se sign your name here. B: Oh, yes. Is it possible to leave my luggage here until Im ready to leave this afternoon? Id like to say good-bye to some of my friends. A: Yes, well keep it for you. How many pieces of your luggage? B: Just three. Ill be back by 3:00. A: Thats fine. Have a nice day. B: Thank you. See you later. 饭店交流用语你看见四张脸吗?你看见婴儿了么?数数看有几个黑点?一定要聚精会神地盯着中央的十字看，你会发 现，周围紫色的圆点渐渐淡下来，甚至消失。 最后只剩下一个绿色的圆点在那里转?欢迎和问候语： 1、Good morning (afternoon, evening),
