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1、Printed Date: 07/21/2018Page 1 of 3SHERATON SHENYANG LIDO HOTEL 沈阳丽都喜来登饭店沈阳丽都喜来登饭店 TRAINING ACTIVITY OUTLINE 培训活动纲要培训活动纲要Task: Office Review 任务任务: 办公室核查办公室核查Code 序号序号: OH-SM-RM-A102Objectives: At the end of this session, each trainee will be able to ensure that the Sales & Marketing Office is review
2、ed in an objective and comprehensive manner. 目的目的: 课程结束后,每个学员将能够了解办公室回顾是一个目标实现的综合行为。 Standard: Follow up S&P 标准标准: 参照标准和程序Resources: Whiteboard, Flipchart, S&P form, LCD 培训器材培训器材: 白板,翻转展示板, 标准和程序, LCDMethod 培训方式培训方式Training Steps 培训步骤培训步骤Time 时间时间Introduction 介绍Buzz Group 集体讨论Lecture And Demonstrati
3、on F/ C 讲解和展示DiscussionSelf-introduction ( The trainer should be in uniform) 自我介绍 ( 着制服 )What is your favorite office environment in your mind? 在你的想象中你最喜欢的办公环境是怎样的? (divide two group and use the flip chart to list all items) then discussion: why we need a tidy and clean working environment? 分两组讨论,用翻
4、转展示板列出每一条,然后讨论。 为什么我们需要一个整洁干净的办公环境? Give the topic and objective on white board 1? 用白板 1 展示题目W.I.F.M 我能从中获得什么?我能从中获得什么? (Flip chart 1 )High spirit and light hearted 情绪饱满 Efficiency and high quality performance 高效,高质量的表现 Smooth communication and good to health 顺畅的沟通行为及良好的身体Emphasis the Sheraton Stand
5、ard: 着重强调喜来登标准2 minutes10 minutes5 minutes15 minutes讨论Question 提问Exercise 练习Summary 总结( Refer to S&P LCD) 参照标准和程序Ask any new ideas for improvement?( use flip chart to list all suggestion) 提问学员是否有好的建议提高办公室工作行为? (用翻转展示板记录所有的建议)How long time will the DOSM review the office? 市场总监多长时间核查一次办公室行为? Answer: Every 12 month. 每十二个月Emphasis that the Sheraton Standard must be obey while arrange the office equipment such as computer and other automation system. 重点强调在安排办公室设备的时候,象电脑和其他的 自动操作系统必须服从喜来登标准。2 minutes5 minutes10 minutesTotal 49 minutes