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1、Relatedwords:DoyouknowthefollowingwWordS2*Homephone“住宅电话*Privatephone“私人电话*businessphone“业务电话“|officephonen|办公电话“Carphone“汽车(无线)电话Videophone“可视电话“Picturephone电视电话。Collectcall对方付费电话*Person-to-personcall“定人呼叫*Localcall市内电话Payphone“投币式公用电话Publicphone公共电话Wirelessphone无线电话Mobilephone移动电话Telephonist,接线生,话
2、务员IDD=internationaldirectdialing国际直拨DDD=domesticdirectdialing国内直拨电话Long-distancecall长途电话DoVYOouknowhowtomakethecalls2IdentifyingyourcompanyGoodmorning,.,CanIhelpyou2ITdentifyingyourselfThisis.speaking.here.IdentifyingthecallerWhoscalling,please?Whosthatspeaking?MayIaskwhoscalling2Imsorry,Ididntcatch
3、yourname.AskingforyourconnectionIdlikespeakto.Couldyouputmethroughto.2.CouldIspeaktosomeoneinthe.department?ExplainingthepurposeImcallingabout.ThereasonImcallingis.Itlslabout.Itsinconinectionwith.AskingaboutthepurposeCouldyoutellmewhatisabout?Whatsitinconnectionwith2MakingtheconnectionJustamoment.Im
4、puttingyouthrough.ExcusesImafraid-一he/shesinthemeeting(atthemoment).一outoftheoffice(atthemoment).-一onholiday(atthemoment).He/ShewontbebackKuntilMonday.Imsorry,thelinesbusy.Willyouhold?MessagesCanItakeamessage?Couldyougivehimyheramessage?CouldyoutellhimyherIcalled?RepeatingCouldyoujustgooverthatagain
5、?Letmejustrepeatthat.1.Makesureyouhaveallthedocumentsyou:llneedwithyoubeforeyoudialthenumber-2.IdentifyyourselfbygivingyourTiameandyourpositionintheCompan73.MakesureyouretalkingtotheTightperson.4.SayrightawayWhatyourecallingabout.Bebriefanddon“twastetime.*5.Giveimportantinformation,likefigures,names
6、,quantities,datesandsoonslowly.andclearly.Repeatthemifnecessary.*6.Theotherpersoncan“tseeWhatanicePersonyouare,somakeSureyousoundpoliteandpleasant.Smilewhileyou“retalking.Younlistenercanihearyoursmile.*7.MakesureyousoundefficientlyforTepresentyourcompany.Youaretheageofyourcompany.*8.Notedownalltheim
7、portantinformationyouaregivenbytheotherperson.*9.Donttrytobefunny:*10.Don“tinterrupttheotherpersont.Evenifyouthinkyouknowwhatheorsheisgoingtosay.Letthemfinishwhattheywanttosay.“11.Don“tphoneduringtheotherpersonslunchhourorjustbeforetheyareabouttostopWorkfortheday.Findoutwhattimeitisintheothercountrybeforeyoucall.
