《物流英语基础知识培训》由会员分享，可在线阅读，更多相关《物流英语基础知识培训（35页珍藏版）》请在金锄头文库上搜索。
1、 诚信 成长 关爱 创新 共赢想 得 更 多 做 得 更 好物流英语基础知识Logistic English Base Knowledge主讲人：王震版本：NX091222江苏飞力达国际物流股份有限公司Jiangsu Feiliks International Logistics I宣导To improve the logistics knowledge of English, we can better serve our customers 讲师简介Name(姓名):CalvinGraduated (毕业学校): HullProfessional(专业):LogisticsCS(服务的客户
2、):ToshibaEnglish learning experience(英语学习经历):IELTS(雅思)学员介绍目录二、物流业日常操作英语简述三、专业术语与专业名词汇编四、英语学习方法集锦一、物流业日常交际英语简述简述物流业日常交际英语简述 The logistics industry everyday communicative English descriptionThe logistics industry everyday communicative English 日常英语 问候语我是飞力客服部的LOUIS，很高兴成为贵司的服务窗口。希望我能让贵司满意。任何问题，请及时联系我。当
3、你看到这封邮件时，请给我回个电话任何问题，请随时让我知道/随时通知我 是的，一切都准备好了，请放心 (批注：收到客户的指令后，给客户一个回执）This is Louis from Feili CS Department.I am glad to be your contact person and I hope I can meet your satisfaction.Any requirement,pls let me know.give me a call/ call me please when you read this mail.Any problem,pls let me know
4、.yes,everything is ready,pls dont worry about 日常英语 问候语你的支持将不胜感激/谢谢您的支持收到，谢谢！ (批注：收到客户的指令后，给客户一个回执）我将于2月1日至3日请假，有任何事情请联系我的BACKUP，MIKE，他的联系方式具体如下。请确定一切顺利正常 (批注：客户紧急事情，中途询问确认时提问）your kindly support will be highly appreciated./Tks for your supportGot it.Tks I will be out of office from Feb1-Feb3,any bus
5、iness,pls contact my backup Mike.Pls refer to below information for his call and email.Please make sure that everything is OK日常英语 物流英语实务抱歉，我不是很明白您的意思，请您再解释一下好吗? （批注：对客户的要求不明确时,可以要求客户澄清)Sorry I can not understand you clearly, can you explain it/make it clearer again?我不能承诺什么，但是我会尽力。有任何消息，我会及时通知您！ (批注：
6、客户的要求没有把握满足，但是 未确定一定没有希望时）I can not promise you,but I will try my best.Anything abnormal,I will let you know in time.我什么时候可以拿到资料？when can I get the document from you?分单号码为XXX的货物，今天会达到我司仓库 (批注：跟客户确认货物达到我司时间）the shipment of HAWB:203340 will arrive at our hub/warehouse 日常英语 物流英语实务我司确认取消2000PCS的出货? （批注：
7、客户取消出货)we confirm to cancel this 2000PCS.经过最终确认，我司仍然确定订20尺的集装箱！ (批注：客户确认订仓的回复）After internal discuss, we still remain 20 container booking.请安排出2000pcs 的SA34098998今天10点之前送到CIC？ (批注：客户出货通知）Please arrange a shipment of 2000PCS of SA34098998 to CIC before 10:00AM?然而，我司的货物都是20pcs一箱的，如果要出35PCS,我们必须拆箱，但是我司
8、不希望这样做。(批注：客 户不同意拆箱出货的通知）However,our product package is 20pcs in one full carton. If you just deliver 35pcs,we have to open the carton.We really do not hope to do 日常英语 物流英语实务为了尽快处理这件事情，请在今天下午提供文件资料? （批注：向客户索取文件)In order to manage/handle this in time,pls provide the document before this afternoon.请签字
9、盖章后，尽快寄回到我司！ (批注：客户要求我司提供签字并盖章的资料）Would you please get the sign and the company stamp and post it to us ASAP正如我司销售经理杜先生所说，通过日通走的货，都是DDU条款； (批注：客户告知货代配合模式）As our Sales Manager Mr.Du said, all shipments shipped via Nippon Express are DDU term.现告知，我司的料号和包装情况如下We are pleased to inform you our product na
10、me and packing style as below:日常英语 物流英语实务请先根据客人要求送货，我司将会承担费用。（批注：客户确认付费)Pls deliver the cargo/goods according to customers requirement first. We will pay for the charges to you after shipment be delivered.如果您能协助提供关于贵司hub的调查表（如附件），我们非常感激(批注：客户要求我司填写一些表格）we would appreciate if you could assist to comp
11、lete the attached questionnaire on your VMI hub operations.贵司的增值服务报价已被我司确认； (批注：客户确认报价）your value added quotation is approved by 日常英语 物流英语实务请送良品到CIC去交换不良品。（批注：客户通知进行不良品交换)Pls deliver good materials to CIC to exchange the NG goods请安排本周将3K LCD退回台湾。 (批注：客户退运通知）pls help to ship back 3K LCD to Taiwan wit
12、hin this week.如果你能按时完成，请给我们一个确认信息； If you can finish it in time,pls give us a confirmation.如果这批货物因为贵司的失误而导致延迟，我司将向贵司索赔If the shipment delay agian because of your mishandling,we will claim all loss from your 情景对话简述物流业日常书面英语简述 The logistics industry in everyday written English description 日常英语 破损类（A）很
13、遗憾告诉您，昨天到的货物有破损，详细情况请参阅附件图片。请告知您的处理意见。贵司委托日通（NIPPON）承运的分单3444货物，我司至日通提货时，司机发现一箱受潮/变形/破损。请告 知您的处理意见。分单为3444的货物，货物变形不是很严重/严重变形/轻微破损/严重破损且可以看见里面的货物。分单为3444的货物，航空公司出具了破损证明文件，贵司可依此向保险公司索赔。I am sorry to inform you that there was damage on the goods arrived yesterday, pls refer to the attached photo for de
14、tails. Pls let me know your idea. Our driver finds one carton affected with damp/distortion/damage, when he picks up goods, which are transported by NIPPON (HAWB. 3444). The situation of goods within HAWB. 3444, their appearance is not serious damage/distortion, moreover, I can see the internal prod
15、ucts.Airline company provides damage report for goods within HAWB. 3444, according to this report , you can claim for compensation from insurance 日常英语 破损类（B）贵司海运进口的分单为KUSU234456的货物，我司要根据要求拆板时，发现内部一箱货物破损，破损不是很严重， 看不见里面的货物。分单号为FL37889的货物，其料号HAPX910海关要求取1PCS查验，但其货物为真空包装，请确认是否可以打开真空包装，谢 谢。贵司需要确认的分单为ASK8939货物，经我司仓库人员确认，货物外包装完好。由于海关查验，分单为ASK8939的货物，货物已被要求拆箱，请知悉。According to requir
