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1、Business ProcessesBusiness ProcessesBusiness Processes*, * 1Business ProcessesWhat is a Process Types of Processes Examples Process Improvement aprroaches: referrencing other modulesDescribe a process in which you work Consider in what way this process could improve Discuss how this would impact the
2、 business Discuss how you would measure these improvementsContentTeam DiscussionBusiness Processes*, * 2Process ImprovementWhat is a Process?Business Processes*, * 3A stream of activities, transforming input A stream of activities, transforming input into output by adding valueinto output by adding
3、valuematerials, informationpeople, machines, proceduresmaterials, information with added valueA Process is.Business Processes*, * 4CustomerAt each step At each step input provided by suppliersis transformed into is transformed intooutput delivered to customersSCCCC SSSSupplierA Chain of ActivitiesBu
4、siness Processes*, * 5 manufacturing distributing administering handling orders handling complaints . . .Processes of All KindsBusiness Processes*, * 6Vertical hierarchy; Horizontal workflowDept. 1Dept. 1Dept. 2Dept. 2Dept. 3Dept. 3Cross-functional processesFunctions vs. ProcessesBusiness Processes*
5、, * 7Examples: :Biggest improvement opportunities. Biggest customer impact!Product Product specificationspecificationComplaint Complaint handlinghandling Order Order handlinghandlingProcesses Across FunctionsProduct Product introductionintroductionPre-sale Pre-sale serviceserviceBusiness Processes*,
6、 * 8Process OrientationEvery employee within a process must understand their role in the whole processBusiness Processes*, * 9Main ProcessMain ProcessSub-processSub-processWork ProcessWork ProcessProcess StructureBusiness Processes*, * 10.run across large parts of the organisationThe arteries of the
7、 companyBusiness Processes. Innovation to Market Demand Generation Order FulfilmentBusiness Processes*, * 11.create conditions for business processesSupport Processes. Financial monitoring Human resources monitoring Business planning and review . . .Business Processes*, * 12.are assemblies of work p
8、rocessesOften run across functionsSub-processes. Manufacturing Introducing Products Handling Complaints Handling Orders . . .Business Processes*, * 13.transform material, or information Work processes. Operating a machine Drawing product designs Typing letters Visiting customers Running meetings . .
9、 .Business Processes*, * 14Process ImprovementSystematic, incremental improvement of capabilitiesValue ImprovementTimeDACPBusiness Processes*, * 15Value ImprovementTimeHolding the GainDACPControl: evaluation and corrective action (ISO 9000) Maintenance: adherence to standards to ensure repeatability
10、Business Processes*, * 16. Satisfied Stakeholders. Satisfied StakeholdersFaster ThroughputMore Satisfied CustomersBetter Quality of Products/ServicesFewer DelaysHigher Sales Lower CostsLess Waste & Rework Better Processes Produce.Business Processes*, * 17Deployment between PerspectivesCustomersFinan
11、cialCompetenceProcessesValue DriversValue PropositionsPersonal Competencies Technology Infrastructure Climate for Action Shareholder ValueCause & Effect ChainBusiness Processes*, * 18Characteristics of a Good Process Provides a competitive advantage Maximum use of assets Minimal delays FlexibleAdapt
12、able to changing needs RobustMistake proofBusiness Processes*, * 19Process Improvement categories: Continuous Improvementsee Process Survey Tools Incremental Improvementsee “Introduction to Process Improvement” Breakthrough Improvement:see MEDICBusiness Processes*, * 20Team Discussion Use the proces
13、s identification sheet (next slide) to describe a key process in which you work Discuss what improvements are needed, and how these would impact the business. Discuss how you would measure these improvementsBusiness Processes*, * 21Process Identification1. Process2. Process mission3. Outputs4. Customers6. Suppliers5. Inputs7. Key performance indicatorsBusiness Processes*, * 22
