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1、Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3
2、.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.客服那是相当重要客服那是相当重要服务等同于商品一部分价值服务等同于商品一部分价值Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Crea
3、ted with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.我们网店客服主要就是通过网上和客户进行沟通，介绍商 品，达成交易，以及包括包装发货，投诉处理。Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides
4、for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.管理员形象窗口 销售员调解员咨询顾问 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004
5、-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.这个是E客服，点击E客 服按
6、钮可以进入E客服工作 台淘宝后台是每一个客服都是需要用到并且要每天用到。针对客服来说 卖 家版旺旺，只有一个主账号，所以要开通E客服，开通E客服之后，才可以 一个店铺，多个客服同时接待客户！Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright
7、2004-2011 Aspose Pty Ltd.E客服工作台（如图）E客服工作台就是客服接待客户的工作界面。包括了很多的部分,下面具 体介绍下Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Lt
8、d.如果旺旺上客户多的话 可以先点击客户 然后 点击圆圈内按钮 就可以将客户转给 自己的团队Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.“我的团队里”的旺旺号，都是店铺里的同事旺旺。如
9、下图：旺旺后对应对应 的数量，表示正 在接待的客户户数。Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.如果客户多的话，直接把鼠标放到在聊客户上面，后面就会出现X图标 点击 一下就可以关闭
10、和该客户的聊天，或者直接按键盘上的左上角的ESC键也可以 结束对话框关闭聊天客户Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.淘宝后台点击进去会有以下部分：子账号管理在线聊天记录主动营销
11、分流设置统计监控淘宝后台（如图）Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.这个按钮是我们进入淘宝的经常用到的。点击我的淘宝可以看到店铺 的一些信息，比如待发 货订单，退款中订单。需要
12、评价订单，以及违规产 品和累计扣分我的淘宝我的淘宝Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.已卖出宝贝：点击这个按钮可以直接进入客户订单后台，这 个是主要是客户订单，在这里查看订单的
13、一些信息。已卖出宝贝在买家昵称里面输入买家ID 可以直接搜索买家的订单信息 ，或者说输入订单编号也是同样可以搜索到订单信息，订单 信息里面一般包括，订单编号，成交时间，（这个成交时间只 是客户拍下的时间 并不是付款时间，后面会讲到付款时间） 订单状态（订单状态包括等待买家付款，买家已付款，卖家已 发货，交易成功，交易关闭）订单金额 和订单数量Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .
14、NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.已卖出宝贝（如上图）Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose P
15、ty Ltd.Copyright 2004-2011 Aspose Pty Ltd.订单状态（如上图）Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.注：上图都是订单状态的信息，最后两个订
16、单都是交易的关闭 的订单，但是两个订单是不同情况下达到交易关闭的，第一种 情况是买家拍下订单，处于买家已付款的状态后。处于各种原 因，不想要了自己关闭的或者和我们协商我们关闭的，或者是 处于买家已付款状态3天还没有付款，淘宝那边自动给关闭的 ，第二个交易关闭并不是没有付款，而是已经付款了也有可能 已经发货了，由于各种原因，客户申请退款，我们同意退款 后产生的交易关闭，交易关闭的状态是指 ，事实上我们和客户 并没有达成真正的交易！Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.在已卖出宝贝中我们还可以帮助客户进行查看你物 流（查看物流要在卖家发货以后才是会看到的
