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1、http:/Northsoft 一体化解决方案 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.目录 设计原则 系统介绍 组网介绍 功能介绍 案例分析 项目实施 资费分析 竞争分析Eval
2、uation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.实用性设计原则设计原则先进性可靠性灵活性多样化定制性Evaluation only.Evaluation only. Created with As
3、pose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.系统介绍安全稳定座席采用 PC+Softphone方 式，即扩即用B/S架构，WEB操 作界面，易学易用Linux系统，安全 稳定，无病毒侵 扰强大的开发接口 ，方便整合ERP 、OA等易扩展简单易用灵活Evaluation only.
4、Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.组 网 方 式集中式部署组网介绍IP分布式部署集团分布式部署Evaluation only.Evaluation only. Created with Aspose.Sli
5、des for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.PSTN 呼叫中心服务器 内部局域网 电脑 呼叫中心专用耳麦PSTN 呼叫中心服务器 内部局域网 语音网关 普通电话 PSTN 呼叫中心服务器 内部局域网 IP话机 集中式部署组网介绍Evaluation only.Evaluation only. C
6、reated with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created
7、with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.IP分布式部署组网介绍PSTN、呼叫中心服务器 网络交换机、总部路由器 Internet、各分部路由器（VPN） 网络交换机 语音网关（FXS）、普通电话分布PSTN、语音网关（FXO）、分布网络交换机、Internet 总部路由器、总部交换机、呼叫中心服务器 总部网络交换机、总部路由器、Internet、 分布网络交换机、语音网关（FXS）、普
8、通电话PSTN、呼叫中心服务器、网络交换机 总部路由器、Internet、各分部路由器（VPN） 网络交换机、IP电话PSTN、呼叫中心服务器、网络交换机 总部路由器、Internet、各分部路由器（VPN） 网络交换机、电脑、呼叫中心专用耳麦Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-201
9、1 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.分部放置一个呼叫中心（IP-PBX）
10、分部放置一个 (呼叫中心服务器)集团分布式部署组网介绍Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Evaluation only. Created wi
11、th Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.特色功能 基础功能 来电 弹屏 功能介绍内部IMACD IVR 7*24 小时 主动 呼叫 座席 管理 系统 管理 统计 报表 客户关系管理知识库短信平台TTS语音分机远程部署电子工单流Evaluation only.Eval
12、uation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.基本功能7*24小时座席管理统计报表来电弹屏ACDIVR基本功能主动呼叫系统管理Evaluation only.Evaluation only. Created with Aspo
13、se.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.1.来电弹屏:来电弹屏用户首次来电，显示来电号码、号码归属地等信息。二次来电，会详细显示用户信息及以往通话记录。Evaluation only.Evaluation only. Created with Aspose.Slides for
14、.NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.基本功能7*24小时座席管理统计报表来电弹屏ACDIVR基本功能主动呼叫系统管理IVREvaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2
15、.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.在用户电话接入时，指导用户进行流程操作，并接受用户在电话拨 号键盘输入的信息，实现对计算机数据库等信息资料的交互式访问 。如紧急求助请按“1”，投诉建议请按“2”等。2.IVR 语音导航:ACD自动话务分配也称排队机，它是呼叫中心整个前台接入系统逻 辑功能的描述，即把接入的呼叫转接给正确的座席员。3.ACD自动 话务分配
16、:IVR、ACDEvaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.基本功能7*24小时座席管理统计报表来电弹屏基本功能主动呼叫系统管理IVRACDEvaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty L
