《物业管理服务关流键程控制》由会员分享，可在线阅读，更多相关《物业管理服务关流键程控制（84页珍藏版）》请在金锄头文库上搜索。
1、物业管理服务 关键流程控制 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.回访一、报装 、报修电话回访派员维修客户报装、报修管理员跟踪重大报 装、报修情况工程、维修班派人维 修并填写维修
2、单资料归档大堂受理、记 录、通知工程 、维修班Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.现场巡查二、装修、工 程管理告知告知知会保安班（人员、物品进出管理，人员出入证办理、动火监管；
3、定期巡检；）客户申报管理员工程、维修班（审核资料、图纸及办理进场手续、动火证办理、协助工程方办理缴交工程押金手续; 15000元组织招投标）沟通、协调工程、维修班协助工程结算、资料归档大堂工程、维修班现场 监管或组织实施Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty
4、 Ltd.Copyright 2004-2011 Aspose Pty Ltd.三、会议布 置服务检查会场 布置情况分别派员布 置会场主任/副主任客户申请 管理员清洁班、工程、维修班知会重要会议或 发布会 指导、 安排、 检查大堂 受理、确认 、记录、 发单会场Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright
5、 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.四、预算外项 目服务告知用户预算外项目服务 需求管理员派员提供服务回访大堂提醒用户 办理预算外项 目申请，并凭 审批同意意见 ：受理/记录/ 发单财务结算相关部门核实、报 价、客户签名确认相关部门填写预算外服务 计费单、客户签名确认、 每月统计、汇总服务项目Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with A
6、spose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.五、用户投诉、建 议处理客户相关部门解决投 诉、建议事项投诉、建议 主任/副主任/ 管理员回复跟进解决投诉回复上门回复重大投诉大堂Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose
7、.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.六、征询、求 助处理回复客户征询、求助相关部门解决管理员跟进求助事项征询、求助回复大堂受理/记录Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 C
8、lient Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.一般违规重大质量、 违规问题七、巡查操作流 程：管理员巡查装修工程巡楼中发现问题及时制止通知施工方 进行整改通知主任/ 副主任安排相关 部门处理停工整改监督整改通知(工作联系 单)相关部门跟 进处理检查整改落实情况提请用户予以整改Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.
9、0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.八、急、特、难任务处理流程 ：（临时任务、急修、重要客户、特殊服 务）管理员回复报告主任/副主任指导安排相关部门落实处理处理结果反馈客户需求跟踪处理Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile
10、5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.九、报刊、邮件收发 流程报刊、邮件上、下午分别送往控股总经办由各部门、子公司到负一楼信箱收取Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Asp
11、ose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.十、特快专递、挂号信管 理流程特快专递、 挂号信由快递人员/邮递员 直接送达大厦 各楼层Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Cl
12、ient Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.房屋管理工作流程Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyr
13、ight 2004-2011 Aspose Pty Ltd.一、用户档案管 理流程对现有业主档案 核实、建档，填 写档案表如有用户变 动及时更新 和调整业主资料建档 电脑储存和书 面备份Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 20
14、04-2011 Aspose Pty Ltd.二、房屋管理员工 作流程1、商铺租金、水电费收取：通知租户到控股财务部缴交当月租金及水电费财务部出具收费凭证管理员Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspos
15、e Pty Ltd.2、住房水电费收取：(中山八路 、南便巷)管理员抄表(两个月)水电费列表并交控 股费用科出具收费凭证通知 用户缴费Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.3、房
16、屋及设备 维修用户申请、巡 检发现费用预算报告控股立项施工骏工验收 （审计部）结算Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd.4.房屋 租赁 领导批示的住 房报告管理员通知租住人核实水电煤气读数房屋验收交接表租房保证金交钥匙入住Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0.Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-
