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1、分类号：F27密级：编号： 102010358桂林理工大学硕 士 研 究 生 学 位 论 文硕 士 研 究 生 学 位 论 文知识型员工的工作幸福感和工作绩效知识型员工的工作幸福感和工作绩效知识型员工的工作幸福感和工作绩效知识型员工的工作幸福感和工作绩效关系的实证研究关系的实证研究关系的实证研究关系的实证研究专业： 企业管理研究方向： 人力资源管理研 究 生： 张家书指导教师： 高永惠 教授专业： 企业管理研究方向： 人力资源管理研 究 生： 张家书指导教师： 高永惠 教授论文起止日期：2012 年 4 月至 2013 年 4 月Empirical Study on the Relations
2、hip between job happinessand job performance of the Knowledge WorkersMajor：Business ManagementDirection of Study： Human Resource ManagementGraduate Student：Zhang JiashuSupervisor：Prof. Gao YonghuiSchool of ManagementGuilin University of TechnologyApril,2012 to April,2013桂 林 理 工 大 学 硕 士 论 文I摘摘 要要经过 3
3、0 多年的改革开放，我国的科学技术有了飞速的发展，知识经济的时代已经到来，知识已经逐渐成为了企业之间竞争的关键因素，而知识型员工正是掌握着这些重要资源的主体，他们的重要作用也日渐突出，企业管理者如何根据知识型员工的特征采取有针对性的管理策略，已成为人力资源管理和实际工作中的新课题。随着生活水平的提高，人们的幸福感也日益受到关注。而人们的大部分时间都是在工作中度过的，他们在组织环境中的主观感受会对其心理及行为产生重要的影响。本文正是在这样的背景下，通过对国内外学者关于工作幸福感的研究现状进行归纳和整理，以知识型员工作为实证研究的对象，通过参考前人成果编订了员工工作幸福感问卷与任务绩效和周边绩效量
4、表，对郑州、西安、北京等城市的知识型员工进行了问卷调查，采用 SPSS17.0 统计软件整理和分析了问卷，首先采用了描述性统计分析对知识型员工的工作幸福和工作绩效现状进行深一步了解。然后对工作幸福感与工作绩效的关系进行相关分析和回归分析来验证研究假设，从而得到实证研究结果，本文得出了以下研究结论：第一，验证了本研究所提出的关于我国知识型员工的工作幸福感与工作绩效之间的关系模型。第二，发现我国知识型员工的工作幸福感和工作绩效的整体水平中等稍上。第三，工作幸福感及各维度与工作绩效及维度（任务绩效、周边绩效）均呈正相关关系。工作幸福感各维度对工作及维度（任务绩效、周边绩效）具有显著的正向预测力。第四
5、，在上述研究基础上，从人为本管理立场出发，根据工作幸福感及各维度与工作绩效及维度（任务绩效、周边绩效）均呈正相关关系和预测作用，就员工需求、建立薪酬与绩效匹配的激励体系、培训成长与员工职业规划、帮助知识型员工获得更多的家庭支持等方面，提出了提高我国知识型员工的工作幸福感的管理建议。关键词关键词：知识型员工，工作幸福感，工作绩效桂 林 理 工 大 学 硕 士 论 文IIABSTRACTABSTRACTABSTRACTABSTRACTAfter 30 years of reform and opening up, Chinas science and technology has develope
6、d rapidly, and the knowledge economy era is coming, knowledge is gradually becomingthekeyfactorofcompetitionbetweentheenterprises,andthe knowledge-type employees is the main body who is in the hands of these important resources, their important role also increasingly prominent, according to the feat
7、ures of the knowledge-type employees, how enterprise managers to take the targeted management strategies has become a new topic in the study of human resource management and practical work. With the improvement of living standards, peoples happiness is also a concern. People spend most of their time
8、 at work, their subjective feelings in the organizational environment will have important influence on their psychology and behavior.Against this background, this article summarized and organised research status about the happiness of work through to the paper of domestic and foreign scholars, takin
9、g the knowledge staff as the object of empirical research, by reference to the predecessorsachievements compilation,thispaperfilingthestaffwell-being questionnaire, task performance scale and the performance scale, the knowledge staff in Zhengzhou, Xi an, Beijing and other cities has carried on the
10、questionnaire survey, using SPSS17.0 statistical software analysis and finish the questionnaire. To further understand the knowledge staffs work happiness the present situation and problems of work performance, first adopted descriptive statistics analysis. Then the work happiness and performance of
11、 the correlation analysis and regression analysis is to verify the hypothesis, and come to the empirical research results, this paper study the following conclusions:First, to verify the relational model between job happiness and job performance of knowledge worker in China.Second, to discover Chine
12、se knowledge workers job happiness and job performance have the slightly medium level.Third, work happiness and various dimensions and work performance (task performance, peripheral performance) and dimensions are positively correlated. Work happiness and each dimension to the work and dimension (ta
13、sk performance, peripheral performance) has significant positive predictive power.Fourth, based on the above research, from the people-oriented management standpoint, according to the work of happiness and various dimensions and work performance (task performance, peripheral performance) and dimensi
14、ons have positive correlation and predictive effect, staff requirements, establishing incentive pay and performance matching system, training and employee career planning, to help knowledge workers have more family support, etc., put forward management advice to improve the knowledge staffs career happiness.Key words: knowledge staff, job happiness, job performance桂 林 理 工 大 学 硕 士 论 文III目录第 1 章绪 论. 11.1 研究背景. 1 1.2 研究目的及意义.2 1.3 研究方法. 3 1.4 研究思路.3第 2 章 文献综述. 52.1 知识型员工综述.
