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1、SpeakingSpeaking TestTest PartPart IIII 1. Customer Relations: the importance of making customers feel valued2. Company growth: the importance to a company of controlling expansion3. Marketing: how to ensure that agents maintain a high level of effectiveness when representing a company4. Time Manage
2、ment: the importance of planning work time effectively5. Project Development: how to ensure inter-departmental co-operation on new projects6. Purchasing: how to evaluate and select new products7. Personnel Management: the importance to a company of having well motivated staff8. Strategic Planning: h
3、ow to decide whether to purchase or rent company premises9. Sales: how to ensure that price levels for new products are set appropriately10. Communication Skills: the importance of foreign language training for selected employees11. Advertising: how to select a suitable agency to handle a companys a
4、dvertising12. Finance: how to decide whether to float a company on the stock-market13. Marketing: the importance to a company of offering its products on the world-wide web14. Staff Training: how to evaluate the effectiveness of company training programmes15. Company Growth: how to decide when it is
5、 the right time for a business to expand16. Public Relations: the importance to a company of sponsoring well-known personalities from the arts and popular culture17. Recruitment: how to ensure that the best candidate for a post is selected18. Information Management: how to analyse and make effective
6、 use of information19. Sales: the importance of brand image in ensuring that products or services sell well20. Technology: the importance to a company of keeping up-to-date with internet developments21. Quality Control: how to ensure that a company consistently maintains quality control standards22.
7、 Product Promotion: how to make effective use of the media when promoting a new product or service23. Product Management: the importance of teamwork for the effective management of projects24. Health and Safety: how to develop a responsible attitude among staff to the health and safety requirements
8、of accompany25. Technology: the importance of computer skills for the workplace of the future26. Communications: how to ensure that e-mail is used appropriately by staff for internal and external communications27. Staff Development: how to administer a staff budget effectively28. Market Research: th
9、e importance of finding out about customers habits and attitudes29. Financial Management: how to identify ways of reducing costs in a company30. Communication: how to achieve an effective working relationship between different departments within a company31. Communication skills: the importance of u
10、nderstanding cultural differences when working in an international environment32. Personnel Management: the importance of providing employees with clear job deions33. Company Growth: how to ensure that company growth proceeds at the optimum rate34. Time Management: how to manage a heavy workload eff
11、ectively35. Health and Safety: the importance to a company of having a Health and Safety policy36. Human Resources: how to ensure that staff at all levels receive appropriate feedback on individual performanceSamples(Samples(部分口语试题参考答案部分口语试题参考答案) )1、Customer Relations: how to maintain customer inter
12、est in a companys productsAs is know to all, it is very important for a company to maintaincustomer interest in their products. I think a company should try everypossible way to retain its current customers.First, it should always make sure that it provides its customerswith quality goods and after-
13、sales service. Second, it should layenough emphasis on the feedback from its current customers and takeprompt action to take care of their needs and demands. Third, ifpossible it may provide some incentives to its old customers. Forexample, it can grant a certain discount to them if their purchasesr
14、each a certain amount. Apart from all these, a company should designstrategies to attract new customers and create transactions with them,to expand their customer base, so to speak. These strategies includeproduct diversification and upgrading.All in all, a company should try its utmost to keep its
15、currentcustomers satisfied with its products and services, and at the sametime it should stay ahead of the market through product and pricingstrategies.2、How to fill a key vacancyIn order to fill a key vacancy, a company will usually follow the same standard procedure.It will begin by producing an a
16、ccurate job deion of what it wouldlike the successful candidate to do. From this, it can then produce aprofile of this ideal candidate, which is a list of skills, experience,attributes and so on.Having produced this profile, the company must then decide on thebest recruitment method to capture a candidate with this profile. Thismight be an internal advertisement or an external advertisement in anewspaper, on the Internet say, even an agency or
