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1、收银英语 1.Sir,have you consumed food of mini-bar in the room ?先生,请问房间有消费小酒吧吗? 2.Would you mind the charges of the two rooms printed in one bill? 请问两间房是一起打印帐单结帐吗? 3.How would you like to make the payment ,sir ,credit card or cash ?请问先生如何付款? 4.Would you please sign here ?麻烦您在这里签名. 5.This is the authoriza
2、tion of deposit , may be disposed now .这是押金卡纸,可以撕掉. 6.You need to pay deposit amnonted to #.您需要交押金.元. 7.For consumption in other places of the hotel and credit to room bill,you have to make extra deposit 因方便您在其他营业点转房帐,需要收押金.元. 8.Sorry sir ,your deposit is not enough ,you need to pay further deposit对
3、不起,因你的押金不足了, 需再收押金元. 9.Sorry sir ,the balance is not enough in your card (the card is expire/invalid),could you kindly pay by another card or other methods ?先生对不起,你卡上的余额不足(卡已过期),是否可以换一张卡或其 他支付方式? 10. Due to breakdown of bank operating system,the process time is longer, please wait a moment .因银 行系统故障
4、,授权时间较长,请稍等一会. 11. Would you mind take a seat there ?麻烦你在那边稍坐一下好吗? 12. Sorry ,card is lost ,you need to pay twenty dollars compensation .对不起因房卡丢失了,需收 20 元 赔偿费. 13. You have left something in the room ,would you mind a bellboy to take it to you?你房间有遗留物品,需 要行李生帮忙拿下来吗? 14. Sir ,you have asked for a cab
5、le and a flat connector form room service department,where would you like to place it ?先生,你在管家部借了一条网线和一个排插,请问放在哪里呢? 15. Would you need the F&B(food and beverage) consumption separted form room bill.餐费和房费需要 分开打印吗? 16. Here are invoice and bills,thank you !这是你的发票和帐单,谢谢你的惠顾. 17. Sorry ,due to the lost
6、of deposit receipt , please produce your ID .card copy ,and sign to confirm the lost ,then well return the deposit .对不起,因押金单丢失,需要你的证件复印,签名确认,才可以退钱.登记住宿 18. Good evening .may I help you , sir?晚上好,我可以为你效劳吗? 19. Yes, Id like to check in , please. 是的,我想办理住宿登记. 20. Do you have a reservation with us ? 你有向
7、我们预订房间吗? 21. Yes , I do.有的 22. May I have your name ,please .请问你尊姓大名? 23. Could you fill out the form , please?可以请你填一下表格吗? 24. All right.好的 25. Thank you very much. 26. Heres your room key. Your room number is 1201. 27. The bellman will show you to your room . 28. Enjoy your stay .祝你住宿愉快. 29. Thank
8、you. 30. Our pleasure.办理退房 31. Id like to check out now. 我现在想办理退房手续. 32. Certainly, may I have your room key ,please.好的,请给我你的房间钥匙? 33. Here you are. 给你 34. Thank you ,one moment ,please.谢谢,请稍等一下. 35. Thank you for waiting.请稍等. 36. Would you check the breakdown of your bill?请你检查一下你的帐单总额,好吗? 37. It lo
9、oks okay.没问题. 38. The total is 35000 yen .总共是三万五日圆. 39. How would you like to make your payment. 想要用什么方式付款? 40. By credit card,here you are .用信用卡,给你. 41. Thank you very much . 42. We hope you enjoyed your stay .我们希望你喜欢这里的住宿服务. 43. We did very much . thank you .谢谢,我们很喜欢. 44. Thank you for staying wit
10、h us .谢谢你入住我们的酒店. 45. Good-bye.收费会话 46. Did you use the mini-bar in your room?你使用到房间的迷你吧吗? 47. Did you have breakfast at the restaurant ?你吃过餐厅里的早餐吗? 48. At any of the restaurants in the hotel ?在酒店里的任何一家餐厅? 49. Ill draw up your bill.你将结算你的帐单. 50. We have deducted your deposit of 10 000 yen .so the ba
11、lance comes to 5000 yen .我们已经扣掉你预 付的一万圆,最后请再付五千圆. 51. A service charge of 100 yen is added to every ohone call from your room .房间内的每一通电话都要 收一百圆服务费. 52. An additional charge of 50 percent of the daily room rate will added for late checkout .每日房间价格 额外的百分之五十费用在退宿时会加和去. 53. The bellman will pick up your
12、 baggage at your room .服务生会把你的行李送到你的房间. 54. Well keep your bags at the bell Captains Desk. Your bags are kept at the bell Desk.我们会将你的 袋子放在服务生生领班柜台。 55. We are afraid we have no baggage collection service.我们没有行李收递服务。 56. There is a cart available at the lobby . please feel free to use it .在大厅有推车，请放心使
13、用。57. Shall we keep your baggage until you leave for the airport .我们需要保管你的行李直到你离开前往 机场吗？ 58. Please show your claim tag to the bellman.请把行李认领牌拿给服务生看。 59. This cant be right.这并不正确。 60. I never made any phone calls .我没有打过任何电话 61. The drinks were taken out of the refrigerator by mistake.误从冰箱拿出饮料。 62. I
14、ll check it for you. 63. Im afraid theres no mistake on the bill. 64. I beg your pardon ,sir, thats our mistake.65. We will subtract the charge for the telephone call. 66. 外币兑换 67. Could you exchange US dollors for yen ?你可以把美金兑换成日圆吗？ 68. Are you a hotel guest ,sir?先生，你是酒店客人吗？ 69. Yes ,my room number
15、 is 510 是的，我的房间号码是 510。 70. Thank you .How much would you like to change?谢谢您，您想换多少钱？ 71. Whats the rate today ?今天的汇率是多少？ 72. Todays rate for a us dollar is one hundred three point one yen .今天的兑换率是一美元兑换一百零 三点一日元。 73. Then 500 dollars.那么换 500 美金。 74. All right may I see you passpost ,please?好的，我可以看看你的
16、护照吗？ 75. Here.在这里 76. Thank you 77. How would you like it cashed ?你想换成什么面额的？ 78. Here are there 10000yen bills and five 1000 yen bills.这里有三张一万日元和五张一千日元的钞票。79. Let me calculate the total amount.让我算一算总金额。 80. Im afraid the foreign exchange is a service for the hotel guests only .抱歉，我们只为酒店客人提供 兑换外币服务。 81. Im afraid we can only accept US dollars .很抱歉，我们只收美元。 82. Could you exchange dollars at a foreign exchange bank?你能在外汇银行换美金吗？ 83. The bank is open from 9 AM to 3 PM,Monda
