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1、电脑故障描述中英文对照表MONITOR: 显示部分：there was single bright spot in the screen 屏幕上有亮点there was horizontal line in the screen 屏幕上有水平线there was vertical line the screen 屏幕上有垂直线poor focus 聚焦不准too bright to control 屏幕过亮不可调节too dim to control 屏幕过暗补可调节panel controls cant adjust 控制面板无法调节display shrink vertical 画面垂直收
2、缩display shrink overall 画面全屏收缩display shrink horizontal 画面水平收缩display wobbling 屏幕晃动monitor magnetized 显示器磁化flickering display 屏幕闪烁trapezium distortion 梯形失真pillow model distortion 枕型失真single strong color 屏幕偏色broken video connectorpin 显示接口损坏broken cover/crust 外壳损坏scratched crt/lcd 屏幕划伤monitor no displ
3、ay and led no light 无显示，并且电源灯不亮distorted display 图像扭曲physics damage 物理损伤no video 屏幕无图像system board (MB) 主板故障类no post 开机无反应通常指能够加电但不能正常自检system no boot 系统不能引导monitor no display and led no light 无显示，并且电源灯不亮no power 开机不加电memory display error 内存报错hard disk display error 硬盘报错system often hang 系统经常死机seria
4、l port no answer 串口无响应parallel port no answer 并口无响应pcmcia port no answer pcmcia 卡无响应lan port(RJ45）no answer 网口无响应modem port(RJ11) no answer modem 口无响应FDD port no answer 软驱接口无响应keyboard port no answer 键盘接口无响应mouse port no answer 鼠标接口无响应usb port no answer USB 接口无响应firewire(IEEE1394) port no answer 火线接
5、口无响应there was wrong beeps from the MB 主板发出报警声BIOS battery cant charge BIOS 电池掉电system auto shut down 系统自动关机infra-red port no answer 红外线口无响应physics damage 物理损伤speaker 音箱类speaker no output 音箱无声音输出there was cracking sound in the speaker 音箱有爆裂声speaker sound distortion 音箱声音失真cacophony 杂音keyboard 键盘类keys
6、display garbage characters 显示字符与敲击字符不符keyboard connector pins damage 键盘接口损坏sticky keys 按键不能复位（粘键）inoperative keys 敲键不起作用keyboard error 键盘报错memory 内存类memory address error 内存地址错误no display and there was wrong beeps 无显示，并且有报警声run diagnostic test display error 运行诊断程序报错memory read/write error 内存读写错误memor
7、y cant recognise 不识别内存system often hang 系统经常死机nic 网卡类/modemnetwork cant connect 不能连接网络nic cant recognise 不识别网卡modem no dail tone modem 无拨号音power supply 电源类no output 无输出power supply fan noisy 电源风扇噪音fan cant run 风扇不转low voltage of output 输出电压低battery 电池类battery cant charged 电池不能充电short battery life 电池
8、寿命短driver(cd/dvd/combo-rom hdd fdd) 驱动器类cant recognize cd 不能识别光盘read error 读盘错误cd/dvd-rom read cd have noisy 光驱读盘噪音host cant recognize driver 主机不识别驱动器read/write/format error 读写格式化错误（hdd or fdd)there was bad sectors in the hd 硬盘有坏扇区hdd cant boot 硬盘不能引导cant eject disk 不能弹出盘片cant insert disk 不能插入盘片S.M.
9、A.R.T error 硬盘自检程序报错other 其它latch of lcd broken lcd 挂钩坏finger cant move when feel the touchpad 触摸扳不能移动bottom cover damage 底壳损坏top Case damge 上壳损坏system fan noisy 系统风扇噪音system cant recognizde xxxx 系统无法识别（某个设备）run software system hang 运行某个应用程序死机customer require recover system 客户要求恢复系统retrieval data 拯救
10、数据附件二 标准缩写标准描述 缩写 标准描述 缩写ADAPTER ADPT MODEM MDMADDRESS ADD MONITOR MONADJUST ADJ MORNING AMADVICE ADV MOTHER BOARB MBADVISE ADV MOUSE MSAFTER AFT NO FAULT FOUND NFFAFTERNOON PM NO TROUBLE FOUND NTFAIRWAY BILL AWB NO PART USE NPUAND & NOTEBOOK NBARRIVE ARR NUMBER NO.AS SOON AS POSSIBLE ASAP PART NO P
11、/NAVAILABLE AVAIL PLEASE PLSBATTARY BTRY POWER SUPPLY PSUCABLE CBL PROBLEM PROBCANCEL CANX QUANTITY QTYCLOSE CLZ QUOTATION/QUOTE QUOCOMPLETE COMPL RECEIVE RCVCONFIRM CONF REINSTALL REINCONNECTION CONN REPLACE REPLCONTACT CONT REPORT RPTCOVER CVR REQUEST REQCUSTOMER CUS RESPONSE RESPDEFECT DEFT RETUR
12、N RTNDEPARTMENT DEPT REVISE REVDESKTOP DT REVISION REVDISPLAY DISP ROOM RMEVENING EVE SCHEDULE SCHEDFAILURE FAIL SCREW SCRFLOPPY DRIVE FD SERVER SVRFOLLOW UP F/U SERVICE SVCFOR 4 SOFTWARE SWFROM FR SOMETHING STH.HARDDISK HD SPEAKER SPKRHARDWARE HW SYSTEM SYSHOTEL HTL TELEPHONE TELHOUR HR TOTAL TTLIN
13、FORM INF TRANSFER TRSFINFORMATION INFO WILL WLINVENTORY INV WITH W/KEY BOARD KB WITHOUT W/OLEAVE LV MAXIMUM MAX MESSAGE MSG MINIMUM MIN MINUTES MIN 硬件类 Hardware 软件类 Software网络类 Network 其它 other中央处理器 CPU 主板 Main board（MB）随机存储器(内存) Memory(MeM) 软盘 Floppy Disk硬盘 Hard Disk 光盘驱动器(光驱) CD-ROM键盘 keyboard 鼠标
14、mouse芯片 chip 集线器 HUB调制解调器 Modem 即插即用 Plug and Play(P-P)基本输入输出系统 BIOS 客户机/服务器 Client / Server局部总线 PCI 网卡 NIC电源 PSU 适配器 Adapter(Ada)显卡 Video Card(VC) 蓝牙 Bluetooth串口 IDE 并口 Sata显示屏 LCD 计算机（电脑） Computer台式机 Desktop 笔记本 Notebook扬声器 Speaker 散热片 Hine stink新单 New call 国家 Country服务单号 Service order 公司单位 Organi
15、zation联系人 Contact 电话 Phone(TEL)机型代码 Product code 机型 Product服务编号 Service tag(ASSET) 服务类型 Deliverable故障描述 Summary 回复邮箱 Reply address名字 Name 工号 ID出发 star 到达 Arrive完成 Finished 未完成 Unfinished现场检查项目 Checking item 诊断结果 Diagnosis result服务行为报告 SDAR report 快递单 POW到货即损 DOA 无配件返还 NPR所需配件号 ORI PART# 可替换配件号 ALT P
16、ART#故障部件 PROBLEM 故障现象简要表述 LONG_DESC客户地址 CUST_ADDR DELL 接电话的日期和时间LOGGEDDELL 派单 T/S HD_CONTACT 派单 T/S 电话 HD_PHONEHe report system and driver is ok 客户反映系统和驱动没有问题Check other part are ok 检查其它部件正常DSP first time didnt solve this issue 工程师第一次未发现此问题BIOS cant detect HD BIOS 无法找到硬盘Remove the CD Rom and HD issue same 移除光驱和硬盘故障依旧Install touchpad driver 安装触摸板驱动System no power MB led is off 机器不通电 主板灯不亮CUST said
