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1、Unit 1 The Guest to The Room实习地点：客房服务实训室能力要求：能用正确的礼仪仪态和英文表达引领客人到房间能用正确的英语介绍酒店的各项服务设施只是要求：引领客人的基本句型，3 句向客人问好句型，3 句酒店各项服务设施的英文表达任务项目：Making a dialogue: A guest is showed to his/her room. And the bell man introduces the facilities of the hotel to the guest.Unit 2 Cleaning room实习地点：客房服务实训室能力要求：能用正确的英语交流
2、完成对客人房间清理服务；能用正确的英文介绍、推迟、提前客房的清理服务。只是要求：推迟和提前打扫英文句型；熟记各种客房用品英文名称 客房服务叫门句型，两句任务项目：Making a dialogue: A maid planed to clean room 1214, but the guest wanted the maid to clean after 1100, but at that time it is not the maids duty. So to construct a dialogue between them.Unit 3 Laundry Service实习地点：客房服务实
3、训室能力要求：能用英语准确介绍各项洗衣服务内容听懂客人对洗衣服务的要求能正确的填写洗衣单知识要求：洗衣服务比用句型。3 句洗衣服务各项特殊要求的表达词汇看懂洗衣单的任务项目：Making a dialogue: According to the laundry list content, to make a dialogue and them fill the list.Unit 4 Supplementary实习地点：客房服务实训室或教室能力要求：能用英语正确回答客人的要求听懂客人需求知识要求：熟记酒店用品的英文名称应答客人要求的句型，两句任务项目 1：Making and act a di
4、alogue: A guest wants to borrow a table for a evening party. So a housekeeper explains the notes of it.Standard（对话要求） : at least 100 words in this dialogue项目任务 2：Pairwork：One student speaks items Chinese name, while another translates it into English. Unit 5 Problems实习地点：客房服务实训室或教室能力要求：能用英语正确处理客人关于故
5、障申报的要求能用恰当英语语句进行致歉知识要求：表示歉意的常用句，3 句 各种设施、设备常见问题的英文表达任务项目：Making and act a dialogue: A guest smoked in the room, and burns a hole on the bed cover, so he needs new one. As a clerk, you should to communicate with the guest properly.UNIT 6 Particular Demand实习地点：客房服务实训室或教室能力要求：能用英语正确处理常见三种情况下客人的特殊要求知识要求：对于常见三种突发事件下的句型掌握。任务项目：Making and act a dialogue: An American guest has catch a bad cold in the hotel, a clerk notices that and takes care of him/her. To use proper phrases to complete a dialogue.
