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1、Copyright InterContinental Hotels GroupLast Updated: 二月 7, 2018Page 1 of 9酒店房务总监工作岗位描述JOB TITLE: Director of Rooms / Rooms Division Manager职位： 房务总监AREA/DEPARTMENT: Rooms Division/Front Office 部门： 房务部/ 前厅JOB BAND: 3职务级别： 3HOTEL LEVEL: IV - V酒店级别： 5REPORTS TO: Hotel Manager/ Resident Manager/ General
2、Manager 直属上级： 酒店经理/ 驻店经理 /总经理POSITIONS SUPERVISED: Front Office Manager/ Executive Housekeeper/ Spa Manager / Laundry Manager/Transportation/Public Area Department 直接下属： 前厅经理/行政管家/ 温泉中心/洗衣房经理/车队/公共区域部JOB SCOPE: Under the general guidance of the General Manager, or delegate, within the limits of esta
3、blished InterContinental Hotels Group and local hotel policies and procedures, oversees and directs all aspects of Front Office, Housekeeping, Laundry operations and Recreation and Health Club operations. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One
4、 Team and Service of the InterContinental Hotels Group and the brand ethos. 工作范围： 服从总经理和其他行政委员的全面指示，遵守和执行洲际酒店集团和当地酒店的政策和程序。负责和监管前厅部，客房，洗衣房，健身房的有效正常运行。发扬洲际酒店集团以信任、诚实、尊重、团队、服务为五个核心价值的公司文化和品牌精神。TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job
5、Description to the required standards. 证明: 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。Signature 签名: Date 日期 : Copyright InterContinental Hotels GroupLast Updated: 二月 7, 2018Page 2 of 9Key Responsibilities 重要职责Supervises the overall activities of Front Office, Housekeeping, Laundry, Spa Center and Public Area
6、监管前厅，客房，洗衣房，温泉中心和公共区域部的全面运作Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition监管所有的员工确保客人得到快捷，热情周到的服务和重视Ensures staff, particularly guest contact personnel, are familiar with Priority Club members, known repeat guests and other VIPs
7、and provide special attention and recognition确保相关的前线员工熟悉并给予贵宾会员，回头客人的特别关注Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security协调部门之间的变更信息Consults with Department Heads
8、and General Manager on an ongoing basis to improve business conduct与部门经理和总经理共同协商以便提高和改善酒店生意Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained确保酒店设施设备干净整洁和正常的维修保养和保持酒店品牌标准Schedules and regularly conduc
9、ts routine inspections of areas under control有计划的检查各个部门的运作Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees确保所有房务部门员工有良好的仪容仪表，个人卫生Conducts comprehensive monthly departmental meetings to include review of procedures and events whic
10、h warrant special handling and detailed information举行整个部门月会包括总结运作和宴会方面的特别方案Copyright InterContinental Hotels GroupLast Updated: 二月 7, 2018Page 3 of 9Promotes Inter-hotel sales and in-house facilities推广酒店和酒店设施的销售Monitors and controls the inventories for operating equipment and supplies监查和控制相关设备的盘点Com
11、municates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them保持和总经理，行政委员会的紧密沟通和汇报Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget控制和检察房务部门的成本花费，争取最大的赢利
12、Carries out other tasks as assigned履行其他分配任务Human Resource Responsibilities 人力资源职责 Works within the companys Human Resource Framework to ensure the departmental performance of staff is productive. Duties include:在公司人力资源结构框架中工作，确保部门员工的工作表现，主要职责包括：o Planning for future staffing needs 计划未来员工需求o Recruiti
13、ng in line with company guidelines为企业招聘员工o Preparing detailed induction programmer for new staff准备新员工的详细计划o Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation保证部门执行对顾客的全面关注并遵循程序和标准o Ensuring training needs analysis of
14、 Rooms Division staff is carried out and training programmer are designed and implemented to meet needs确保所有员工的培训需求都得到了执行，并且培训的计划的设计和执行都满Copyright InterContinental Hotels GroupLast Updated: 二月 7, 2018Page 4 of 9足了所有需要o Maintains training records for all direct reports and ensures they do the same for
15、 their staff保留所有的培训记录并确保整个部门一致执行o Conducting probation and formal performance appraisal in line with company guidelines根据公司方针组织试用期评估和正式工作表现评估o Coaching, counseling and disciplining staff, providing constructive feedback to enhance performance指定，商谈和纪律管理员工，给予有建设性的回复意见提高员工的工作o Overseeing and reviewing work schedules to ensure they maximize productivity in line with labor codes监管和确保有效的工作程序提高员工生产力o Approve all leave, after considering hotel occupancies根据酒店运作情况合理安排假期o Regularly communicating with staff t
