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1、1,Business Continuity ManagementCourse for Advanced Professionals Introduction,2,Subject Area 5 :Emergency Response and Operations,3,Lesson Overview,In order for your organization to be prepared to respond to an emergency, the following procedures need to be in place:Identification of required teams
2、, their roles, and their actions in an emergencyDefined escalation and notification procedures required to activate teamsDefined emergency response procedures,4,Professional Practices forBusiness Continuity Professionals,Project Initiation and ManagementRisk Evaluation and ControlBusiness Impact Ana
3、lysisDeveloping Business Continuity StrategiesEmergency Response and OperationsDeveloping and Implementing Business Continuity PlansAwareness and Training ProgramsMaintaining & Exercising Business Continuity PlansCrisis Communications Coordination with External Agencies,5,Objectives,Develop and impl
4、ement procedures for response and stabilizing the situation following an incident or event, including establishing and managing an Emergency Operations Center to be used as a command center during the emergency.,6,The Professionals Role (1/2),Identify Potential Types of Emergencies and the Responses
5、 Needed (e.g., fire, hazardous materials leak, medical)Identify the Existence of Appropriate Emergency Response ProceduresRecommend the Development of Emergency Procedures Where None ExistIntegrate Disaster Recovery/Business Continuity Procedures with Emergency Response Procedures and Escalation Pro
6、cedures,7,The Professionals Role (2/2),Identify the Command and Control Requirements of Managing an EmergencyRecommend the Development of Command and Control Procedures to Define Roles, Authority, and Communications Processes for Managing an EmergencyEnsure Emergency Response Procedures are Integrat
7、ed with Requirements of Public Authorities (Refer also to Subject Area 10, Coordination With Public Authorities),8,Terms & Definitions- Emergency Response Team,Emergency Response The immediate reaction and response to an emergency situation commonly focusing on ensuring life safety and reducing the
8、severity of the incident. Emergency Response Team Qualified and authorized personnel who have been trained to provide immediate assistance.,9,What to do in an emergency?What do I tell my customers?How do I contact my employees and tell them where to report?Where do I go?I need supplies and a PC to s
9、tart working again.The Press keeps asking me all of these questions.What do I tell them?All my files were destroyed. What do I do now? How do I contact my customers?,What Should I Do In A Emergency?,10,Emergency Response Components,Reporting proceduresPre-Incident preparationEmergency actionsFacilit
10、y stabilizationDamage mitigationTesting procedures and responsibilities,11,Business Continuity Phases,Event,ReduceMitigate & PlanBEFOREDisaster,RespondImplementResponse ProceduresDURINGDisaster,Recover & ResumeCritical Operations And ProcessesAFTERDisaster,Restore &Returnto normal operations at fina
11、l site,12,Emergency Preparedness & Response,Normal Event-Response Recover Normal,SteeringCommittee,Identify DefineCATEGORIZEEscalateNotify,Public-Private-EmergencyResponse/Management,Life-Safety,Property Protection/Physical Security,Organization,Technology,Recover-Restore-Resume,Pre-Plan/Mitigate Re
12、spond/Stabilize/Manage/Recover Normalize,13,Emergency Response Procedures,Protection of personnelContainment of incidentAssessment of eventDetermine & implement appropriate actions Develop “response” sheets,14,Emergency Response Objectives,Identify types of emergencies and responses neededIdentify c
13、urrent procedures/recommend new Integrate business continuity procedures with emergency proceduresDefine core roles and responsibilities,15,Roles & Responsibilities,ExecutiveBusiness Continuity Planner/CoordinatorSteering Committee/Crisis Management Team Representatives from across the organization
14、Becomes the Crisis Management Team or Emergency Management Team Leverage the structure currently in place!,16,Executives Role,Answer board concernsShow critical customers they are importantStrategic visionaryThe decision-maker,17,Steering Committee/CMT,Uniquely positioned to understand and manage em
15、ergency & catastrophic eventsHas the authority to monitor and manage situation at hand Strategy review approvalExercise review approvalAllocates necessary support and resources,18,Authority of CMT,Decides the strategic recovery direction based on the findings of damage assessment and the impact on o
16、perationsNotifies appropriate personnel based on type and magnitude of disasterInitiates and administers plan during emergency Administers and directs problem management,19,Role of Business Continuity Planner/Coordinator,Part of the SC/CMT Develops/distributes emergency response procedures Updates p
17、rocedures to reflect changes Monitors effectiveness of procedures during drills Revises procedures as necessary Maintains a library of emergency response procedures During a disaster, assists in the implementation of response and alternate operating strategies Act as coordinator during emergency situations,
