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1、Focus: Email Etiquette,Focus: Email Etiquette,Ask yourself:What impression am I making?How can I influence that impression?Well focus on:the basics, tone, and content,Emails: The Basics,Keep the email short, but include all the necessary informationNever send an empty emailInclude: subject, salutati
2、on, message, and closing salutation (see next slide)Check for spelling, punctuation, grammarRemember: once you press send, theres no going back,Emails: The Essentials,Does it show your real name?,Are you sending to several people?,Subject line: Whats your email about?,Dear Professor Weishaar, My nam
3、e is Lee Hana, and I take your English Reading and Writing class on Monday and Wednesday. I have a question about our recent assignment. As I understand, the task is to write an appropriate email. Is it alright if I choose the topic? Id like to write an email to say thank you to my English Discussio
4、n and Presentation professor because she helped me so much.I look forward to your response.Regards,Lee Hana,Close with “Regards,” or “Thank you,” and your name,Briefly state the main idea of your email: “Email Homework”.,Avoid meaningless subjects like:“Professor” or “Hi!”,If your email does not inc
5、lude your name, you must sign your name.,If you want to include several people, put the extra email addresses here.,Start your email with a salutation. Usually “Dear _,”,If you dont know the name of the person you are sending the email to, use “To whom it may concern:”,Emails: Tone,Use professional,
6、 polite languageAvoid: wanna, gonna, OK?, , ToTWrite positively when possible“When I finish my assignment,” not “If I finish my assignment.”Contractions (“Im” instead of “I am”) are alright, even friendlyBe civil, even when complaining (even when you are angry, use polite language),When Emailing you
7、r Professors,Refer to the class you are takingExplain the situation related to the question you are askingMention attachments (if you are attaching a homework assignment or some other document), and send as:DOC files (especially for foreign professors who may not have Hansoft or another Hangul progr
8、am on their computer)remember that is not used internationally,Emails: Content,When complaining.briefly describe history or context of problemexplain what youve done so farshow why the problem needs to be fixedoffer suggestions,Subject: Late penalty for homeworkAttachment: KimYAessay1.docDr. Hong:I
9、am in your Monday / Wednesday English writing class. The deadlines for the essay given in class and on the web were different. As a result, some students may have received a late penalty by mistake, if they followed the wrong deadline. According to my notes, the web deadline is 2 days after the dead
10、line given in class. I would like you to consider removing the late penalty. There have been a number of complaints from fellow classmates who feel the same way. Please take this into consideration. I have attached my original essay with your score if you would like to review my work before making y
11、our decision. Thank you.Regards,Yeona Kim,Good email,Bad email,Subject: Hello!Hi Jack!Professor, I am very upset about the late penalty. You gave the wrong dates for the assignment. I wanna get a better score. Give me back 5 points because you made a mistake. Please, please, please, please! I am so
12、sad if you dont help me ToT.,The subject line doesnt let the professor know the reason for the email.,Unless your professor lets you use his or her first name in class, you should not use it in an email. Using a persons title and last name is more polite.,Dont use slang in an email. Instead of “wann
13、a”, please write “want to”.,Your professor has many classes, and gives many assignments. You need to be specific.,Dont beg. If you have a complaint, explain the reason for your problem and why you think the professor should fix it.,Dont use emoticons. Save these for text messages to your friends.,Wh
14、o wrote this? Even if the professor wants to help you, he has no idea who you are.,Assignment,Imagine your professor missed a class and set up a make-up class at a time that you could not attend. Because you missed the make-up class, your final grade for the semester fell from A- to B+. Write an email to your professor to complain about this situation.Complete the email etiquette quiz and return it with your email as an attachment.,
