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1、Accor, committed to skills developmentACCOR HR CHINA 2004 POLICY & PROCEDURES TR01.02ATRAINING KITPOLICIES & PROCEDURESACCOR CHINA HUMAN RESOURCES2004Accor, committed to skills developmentACCOR HR CHINA 2004 POLICY & PROCEDURES TR01.02ATABLE OF CONTENTAccor, committed to skills developmentACCOR HR C
2、HINA 2004 POLICY & PROCEDURES TR01.02AI. ANNUAL TRAINING PLAN01 GENERAL OVERVIEW 01.01 SOP FOR ANNUAL TRAINING PLAN01.02 GUIDELINE TO ANNUAL TRAINING PLAN PREPARATION01.02A ANNUAL TRAINING PLAN OUTLINE01.02B ANNUAL TRAINING PLAN AND FOLLOW UP REPORT FORMAT 01.02C DEPARTMENTAL TRAINING NEEDS GRID AND
3、 SAMPLEII. IN HOUSE TRAINING02 POLICY & PROCEDURES02.01 GENERIC TRAINING 02.01A FLOWCHART OF GENERIC TRAINING02.01B ENROLMENT FORM02.01C SAMPLE OF THE MONTHLY TRAINING CALENDAR02.01D SAMPLE OF THE WELCOME LETTER02.01E ATTENDANCE FORM02.02 DEPARTMENTAL TRAINING02.02A FLOWCHART OF DEPARTMENTAL TRAININ
4、G02.02B NEW HIRE CHECK LIST 02.02C DEPARTMENTAL TRAINING PLAN & REPORT FORM02.02D TRAINING NEEDS ANALYSIS FORM & SAMPLE02.03 DEPARTMENTAL TRAINER02.04 BUDDY SYSTEM02.04A FLOWCHART OF BUDDY SYSTEM 02.04B BUDDY CHECK LIST02.05 CROSS DEPARTMENT TRAINING02.05A FLOWCHART OF CROSS DEPARTMENT TRAINING 02.0
5、5B APPLICATION FORM OF CROSS DEPARTMENT TRAINING02.05C EVALUATION FORM OF CROSS DEPARTMENT TRAINING02.06 EXTERNAL COMPANIES02.07 TRAINEE PROGRAM02.07.01 MANAGEMENT TRAINEE02.07.01A FLOWCHART OF MANAGEMENT TRAINEE PROGRAM02.07.01B REQUEST FORM FOR MANAGEMENT TRAINEE PROGRAM02.07.01C MANAGEMENT TRAINE
6、E AGREEMENT SAMPLE02.07.02 STUDENT TRAINEE02.07.02A FLOWCHART OF STUDENT TRAINEE PROGRAMAccor, committed to skills developmentACCOR HR CHINA 2004 POLICY & PROCEDURES TR01.02A02.08 TRAINING ADMINISTRATION02.08.01 TRAINING EQUIPMENT & FACILITIES02.08.02 TRAINING RECORD & TRAINING HISTORY02.08.03 TRAIN
7、ING LIBRARY02.09 TRAINING ACTIVITIES 02.09.01 INNOVACCOR02.09.01A FLOWCHART OF INNOVACCOR02.09.01B PRESENTATION SLIDES OF INNOVACCOR02.09.02 ACCOR CORNER /E-LEARNING02.09.02A SAMPLE OF ACCOR CORNER02.09.03 ACCOR ASIA CERTIFIED TRAINERS MEETING02.09.03A FLOWCHART OF ACCOR ASIA CERTIFIED TRAINERS MEET
8、ING 02.09.04 ACCOR CHINA H.R. MEETING02.09.04A FLOWCHART OF ACCOR CHINA H.R. MEETING02.09.05 TRAINERS CLUBIII. EXTERNAL TRAINING03 EXTERNAL TRAINING OVERVIEW03A FLOWCHART OF EXTERNAL TRAINING03B APPLICATION FORM FORMAT03C TRAINING CONTRACT FORMAT03.01 CROSS EXPOSURE TRAINING03.01A FLOWCHART OF EXTER
9、NAL TRAINING03.01B APPLICATION FORM03.01C REPORT FORM OF CROSS EXPOSURE TRAINING03.02 OCCUPATIONAL CERTIFICATION03.03 HOTEL SPONSORED EDUCATIONIV. CORPORATE TRAINING 04 POLICY AND PROCEDURES04A FLOWCHART OF CORPORATE TRAINING04B TRAINING COURSE MISSION STATEMENT04C QUESTIONNAIRE FOR COURSE04D TRAINI
10、NG CONTRACT04E COURSE EVALUATION FORM04.01 TRAINER CERTIFICATIONV. PRE-OPENING GUIDELINEAccor, committed to skills developmentACCOR HR CHINA 2004 POLICY & PROCEDURES TR01.02A05 PRE-OPENING TRAINING CHECKLIST05A PRE-OPENING MASTER TRAINING PLAN FORMAT 1 05B PRE-OPENING MASTER TRAINING PLAN FORMAT 205
11、C ATTENDANCE FORM FOR PRE-OPENING TRAINING05.01 PRE-OPENING CORPORATE PROGRAMS PACKAGE VI. APPENDIX-RESOURCES06.01 LIBRARY LIST OF ACCOR CHINA HOTELS06.02 USEFUL WEBSITES06.03 ACCOR CHINA H.R. & TRAINING NETWORKTRAININGPrinciples: Everyone can access the career ladder through the development of qual
12、ification-based training To provide a training course per employee per year through training in the workplace A range of courses suitable for all jobs and activitiesGeneral Overview Accor training policy is an ongoing pledge for our employees progress and promotionAccor, committed to skills developm
13、entACCOR HR CHINA 2004 POLICY & PROCEDURES TR01.02ATRAINING ACTIVITIESTRAINING BUDGET: 3 % OF PAYROLL PER YEAR* Trainees salary not to be included in training budgetI.In-House Training- Generic Training01. Orientation and induction02. Grooming standards03. Courtesy standards04. Telephone etiquette05
14、. Safety & security at work06. Foreign language skills07. Communication skills 08. Secretarial skills09. First aid10. Hygiene & sanitation 11. Others- Departmental TrainingFor all technical skills,conducted by the department- Cross Department TrainingExternal Training- Cross Exposure TrainingApplica
15、ble for all levels and areas Newly hired and/or promoted management staff Newly opened hotel Same brand Expertise (i.e. kitchen)- Occupational Certification Government requested Certification training for certain positions Individual hotel sponsored programs- Corporate Training meetings Asia Certifi
16、ed Trainers meeting China HR meeting OthersCorporate Training(Acadmie Accor world-wide standards)- Welcoming the Guest. Front line staff- Keys to Communication. HOD, Asst. HOD. Managers, Asst. Managers. Supervisors- Train the Trainer. HOD, Asst. HOD. Managers, Asst. Managers. Supervisors- A Manager. HOD, Asst. HOD- Others as per catalogueNote: These training courses will be conducted only by the Certified Trainers or by the Training Manager
